DigitalPrintingIreland.ie Reviews

Name: DigitalPrintingIreland.ie
Address: Office 10021, 27 Upper Pembroke Street, Dublin 2, Ireland, Office 10021, 27 Upper Pembroke Street, Dublin 2, Ireland, Dublin
Rating: 4.90

4.9 Rating 3,888 Reviews

99 %

of reviewers recommend DigitalPrintingIreland.ie

4.9

Based on 3,888 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DigitalPrintingIreland.ie:

Digital Printing Excellence. Instant prices, order online today.

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01 447 5306

Email:

hello@digitalprintingIreland.ie

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DigitalPrintingIreland.ie 5 star review on 23rd April 2024

199

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paper quality provided for flyers was too thin.”

Helpful Report

Posted 1 month ago

Hi Theresa, I am sorry your flyers were too thin. However, we do have different options on our website fo thicker paper which may be better suited to you. We also have a hints and tips section on our website that you may also find useful when choosing the right paper for your flyers. Thanks Ella Marketing Assistant

Posted 1 month ago

“Fundamental error made in the printing. Brought this up with them; and was told that they couldn't monitor the quality of outgoing documents. Appalled.”

Helpful Report

Posted 4 months ago

Hi Stephen, I am sorry to hear that this has happened. I have passed this along to a member of our customer service team to see if we can get this resolved. Thanks Ella Marketing assistant

Posted 4 months ago

Hi Stephen, I am sorry you felt the need to leave us a one star review after speaking with us. I have looked in to this and can see the fundamental error was an issue with your artwork rather than our printing. As my colleague explained to you, we are a direct to print service and require fully set up and print ready, we do not proof read orders or check designs. I can see that we have offered to assist you if you are able to amend the errors in your design. This offer to help still stands, if you are able to fix the design and wish to place a new order, please contact us first and we would be more than happy to arrange some discount on the new print. Kind regards Ian

Posted 4 months ago

“Terrible consistency, late delivery times. Flaws in the prints”

Helpful Report

Posted 11 months ago

Hi Daniel Thanks for your review. I am sorry that there were issues with your print and delivery. The order listed with this review did arrive on time but I can see you did have issue with a previous order that we had contacted you and we did reprint it for you. We do always wish to resolve any issues so customers do receive quality prints as expected. Many Thanks Luke DigitalPrinting

Posted 11 months ago

Hi Daniel We have contacted you directly to follow up on any outstanding issues with your past orders but yet to receive a reply. We look forward to hearing from you. Many Thanks Luke DigitalPrinting

Posted 10 months ago

“Printed in time, but DPD was too late with delivery.”

Helpful Report

Posted 1 year ago

Hi Bart Thanks for your review. I am sorry that your order did not arrive in time. We do always state estimated delivery dates. I can see from your order that due to the busy Christmas holiday period and the bank holidays your order did arrive one day late. We do always seek to print and despatch on time. Many Thanks Luke DigitalPrinting

Posted 1 year ago

“I have been in the graphic design/production field for more than 30 years and have never encountered a printing service that is WORSE at Customer Service than your company. I designed two projects for my client in Ireland and wanted the items produced in Ireland so we didn't have the outrageous costs for shipping from the USA. Both were VERY SIMPLE projects and my detailed specifications were VERY CLEAR. But apparently you do not review the specifications and you certainly don't produce anything that might be a variation from your on-line ordering guidelines...and you never bother telling the client if you cannot do the project or need additional information. We had several emails, most from Lucas that continued to tell us HOW TO USE YOUR STOCK SYSTEM. All we needed was 1) a simple letter size cover sheet with a graphic image that was to print on one side at a finished size is 6.75” wide x 8.75” tall trimmed to bleed (see email sent June 1). Instead you printed it as smaller size which was unreadable for my client's event. Then...to top it off, 2) I sent you name cards to be printed on LEGAL SHEET COVER STOCK to be used as folded name signs...there were 20 pages…each page was one sided and had a customized name. We only needed ONE COPY OF EACH PAGE and the final product needed to be cut from the legal size sheet (see my email of June 6). But that couldn't be done either and my Dublin client had to find a way to get them cut. I have DISPUTED ALL CHARGES TO MY CREDIT CARD. I am still shocked that a "professional" printing company could not do these simple projects. Next time I will go to a quick print in a stationery supply store...this was an extemely poor way to handle a client's project. I woud appreciate a response.”

Helpful Report

Posted 1 year ago

Hi Mikki Thank you for your review and feedback. We do take all comments and issues seriously and one of the production has been in contact with you directly and will be following up with you to resolve the issues. Many Thanks Luke DigitalPrinting

Posted 1 year ago

Hi Mikki I am glad we have had the opportunity to discuss and resolve this with you. The order has been fully refunded to you, and I hope you are now satisfied with the outcome. Many Thanks DigitalPrinting

Posted 1 year ago

“Printed certificates were lovely, however the external packaging included staples that pierced all printed documents ruining their appearance!”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry that the prints arrived with this issue with the packaging. Our production team have contacted you to rectify this issue for you as we do always wish that orders arrive as expected. Many Thanks Luke DigitalPrinting

Posted 1 year ago

Our production team have contacted you regarding this and we are awaiting a reply to be able to resolve this for you. If you could contact us to enable to rectify the situation. Many Thanks

Posted 1 year ago

“Made a mess of my order then said it was my fault refused to fix it unless I paid again for it when I rang to complain I felt like I was back in school been barked at.. wouldn’t recommend your services at all Sorry”

Helpful Report

Posted 3 years ago

Hi Darren, Thanks for the review. I am sorry you felt the need to leave us a one star review. You placed an order for a 3m x 1m pvc banner. The artwork you uploaded was a square and not how we ask it to be supplied. The prepress team thought this was strange and sent you an email stating this and also sent a pdf proof to approve before proceeding to print it, just to make 100% sure. You did respond to the pdf proof approving it to go to print. The pdf proof which you approved is exactly what we printed. Regardless of this, our team still offered to help with reprinting this order if you fixed your artwork. Unfortuantely, you ended the phone call after a a stream of expletives to our staff. Again I apologise that you were not happy, when ordering print in future with a print company please do check any pdf proofs that are sent to you as that is what will be printed. Kind regards, Chris DigitalPrinting.

Posted 3 years ago

DigitalPrintingIreland.ie is rated 4.9 based on 3,888 reviews