Dermalogica Reviews

Name: Dermalogica
Rating: 4.49

4.5 Rating 1,026 Reviews

90 %

of reviewers recommend Dermalogica

4.5

Based on 1,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dermalogica 5 star review on 25th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t had an in store experience!!”

Helpful Report

Posted 2 years ago

Hi, thank you for your review. Please reach out to our E-commerce team who would appreciate feedback on these and to hear what we can do better next time. ecomcustomerservice@dermalogica.com

Posted 1 year ago

“Product kit arrived but no voucher - emailed twice no reply. Called and voucher sent but will arrive after Christmas and was a gift. I ordered over 9 days before Christmas. Poor”

Helpful Report

Posted 2 years ago

“Still not received”

Helpful Report

Posted 2 years ago

Thank you for your review. If your order fails to arrive, it is advisable to contact ecomcustomerservice@dermalogica.com as displayed on the website. We have made enquiries on your behalf and can see that there has been a delay with the postal company. A replacement will be sent to you via another delivery service. Our apologies for this delay and inconvenience, hopefully your parcel will arrive so that you may continue with your skin care routine.

Posted 2 years ago

“I changed my address and cancelled my subscription and you STILL charged me and posted it to my old address?”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that having cancelled your subscription you still received your order. Please reach out to the E-com team who will ensure that the subscription has been cancelled correctly and refund you for the order you have received. Please contact ecomcustomerservice @dermalogica.com or call on 08009177147

Posted 2 years ago

“I normally have great service from you ,however i ordered an item mistakenly and wanted to send it back for an exchange, however for some odd reason you need to see a pic of the item im returning .Im not computer savvy and dont know how to do this ,for this reason after many years of shopping with you ,I wont be ordering again you need to have a simple return service,with a prepaid sticker and simple returns like everywhere else does”

Helpful Report

Posted 2 years ago

Thank you for your review. I would like to assist you further with this matter and investigate further with the Ecom team please email customerservice-consumer@dermalogica.co.uk.

Posted 2 years ago

“i had an reaction to my face, i thought this was ment to be gentle friendly??”

Helpful Report

Posted 2 years ago

Thank you for your review. We were disappointed to hear about the skin response you have had please email customerservice-consumer@dermalogica.co.uk where we can advise further.

Posted 2 years ago

Thank you for your review. We were disappointed to read your review, we would like to investigate this further for you please contact customerservice-consumer@dermalogica.co.uk where your complaint shall be fully looked into.

Posted 2 years ago

“Customer services have still not replied with any update re my burst package of aqua jelly”

Helpful Report

Posted 3 years ago

Thank you for your review. We understand that the E-com team have had a replacement product disptached today and have emailed to advise you. We are sorry if this matter has taken longer than the 5 day response to enquiries.

Posted 3 years ago

“Much prefer total eye care what do you recommend”

Helpful Report

Posted 3 years ago

Thank you for your review. Unfortunately, Total Eye Care has now been discontinued. As an alternative you may wish to consider the Awaken Peptide Gel or Intensive Eye Repair. We recommend that you discuss your concerns and any possible alternative eye treatments with a professional skin therapist to ensure you are selecting the correct product for your specific concerns.

Posted 3 years ago

“Looks like a long piece of material that’s been cut off. Not what I expected”

Helpful Report

Posted 3 years ago

“I have not visited the store.”

Helpful Report

Posted 3 years ago

“In my opinion poor value, no real difference between ultra calming or cleanser to be of real help, insufficient product in very small tube to usefully trial calm water gel. Disappointing, expensive, would have preferred to use just two products eg gel and cleanser perhaps to trial, suspect 'mist' products fills the packaging, unconvincing mist”

Helpful Report

Posted 3 years ago

Dermalogica is rated 4.5 based on 1,026 reviews