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Dermalogica Reviews

4.5 Rating 1,021 Reviews

90 %

of reviewers recommend Dermalogica

Company Reviews

Product Reviews

4.5

Based on 1,021 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dermalogica 5 star review on 23rd April 2024

Nikki Totty-Yates

Dermalogica 5 star review on 4th April 2024

Dermalogica 5 star review on 7th December 2023

Dermalogica 5 star review on 24th September 2023

"Yolande Jaquet"

Dermalogica 5 star review on 6th September 2023

"Karamfila Nikolova"

Dermalogica 5 star review on 6th September 2023

"Karamfila Nikolova"

Dermalogica 5 star review on 6th September 2023

"Karamfila Nikolova"

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think your products are excellent quality. I have been buying them at airports mainly. However I wanted to try your dynamic skin recovery Spf50 as I am having issues with my usual sunscreen. I am hoping that I will beable to use it without breaking out in rashes. I had a dreadful time trying to pay for my order which is why I only gave you the acceptable staring. Also is there any chance that I can swap the active clay for a skin smoothing cream?”

Posted 1 year ago

Thank you for taking the time to leave a review, it is helpful. We are sorry to hear that you had difficulties making payment for your goods, this is something which we will definitely pass on your to the online team If you wish to return or exchange any of your items you will need to contact the online team who will be happy to assist you. You can reach out to them via ecomcustomerservice@dermalogica.com or call them direct on 08009177147. Many thanks.

Posted 1 year ago

“It’s ok, wish I had bought just the small one first to try as really quite greasy! Think I prefer active moist.”

Posted 1 year ago

We are disappointed to read that the Dermalogica products have failed to live up to your expectations. With regards to the moisturiser being too greasy, Intensive Moisture Balance is for an oil dry skin type. Active Moist is for an oily skin type. We recommend that you visit a professional skin therapist who can assess your skin and offer recommendations based upon a consultation and Face Mapping.

Posted 1 year ago

“Easy and straightforward shopping”

Posted 1 year ago

“I'm hoping my daughter-in-law will enjoy this as part of her Christmas present.”

Posted 1 year ago

“Missing total eye care and sheer tint medium what do you recommend to use instead”

Posted 1 year ago

Thank you for your review. Dermalogica has a comprehensive selection of eye products and moisturisers to suit a variety of skin care needs. To ensure that you are selecting the correct items we recommend that you discuss your skin care concerns with a professional skin therapist who can assess your skin and give you 1:1 advice. Consultations may be done either online or in person. Please see our official website for further details.

Posted 1 year ago

“The website is not the easiest to negotiate and the Rewards programme is not as good as it used to be where there was a larger choice of products to suit one's particular skin type.”

Posted 1 year ago

Thank you for this constructive feedback it is helpful. We shall make our webshop team aware of your comments.

Posted 1 year ago

“Bought this item and it's a bit drying to my skin but has brighten my skin really ell.”

Posted 1 year ago

Thank you for your review. We are disappointed and sorry to have read your review the product has not met your expectations. Please contact ecomcustomerservice@dermalogica.com where they will be able to advise further.

Posted 1 year ago

“First time buying online with Dermalogica and there are some things that bug me. One, you can't choose your samples so I end up with things that I don't want/use/like. There should be some mechanism where you create a skin "profile" and your samples match up with your actual concerns. Two, I would like greater variety in the free gift. I don't normally have Vitamin C products and I don't want them either. There should be a way to build your own travel or gift set. I don't want two cleansers, or cleansers at all, or a mini microfoliant. Generally, I would like more flexibility while shopping. I also don't think the therapist live chat or WhatsApp function works great either. I was (badly) advised to buy active moist and it has turned out to be meh.”

Posted 1 year ago

Thank you for your review. Please contact customerservice-consumer@dermalogica.co.uk where a member of our staff would be more than happy with assisting you further.

Posted 1 year ago

“I find the online shopping website mot always the easiest to use. I have built up a large number of Reward points but cannot seem to find a way of using more than, say, 100 at a time from a seclection of products that are not always suitable for me. Claiming rewards needs to be made easier and give the clustomer the choices. As to the product - it is lovely .. a fine gentle mist that gives a refreshing feel after cleansing and before serum. Can highly recommend this.”

Posted 1 year ago

Thank you for your review and feedback. In regards to the reward points, one item can be redeemed using the reward points per order, the offers change each month you can save your points if you would like to use them in future orders they are available for up to twelve months. Your feedback has been passed on to the digital team.

Posted 1 year ago

“I like the subscription box and the first two boxes were good. This box looked like someone had cobbled together whatever was left in the warehouse. The website also states the subscription boxes will allow customers to try new products and innovations…. Rarely do the boxes contain even samples of the latest products.”

Posted 1 year ago

“Bought online not in store”

Posted 1 year ago

“Very Greasy & heavy on skin!”

Posted 1 year ago

“The products we bought are good but did not receive the free gift or samples”

Posted 1 year ago

Thank you for your feedback. If you did not receive your gift or samples please contact ecomcustomerservice@dermalogica.com and they will look into this for you.

Posted 1 year ago

“Not worth the money unfortunately. A reasonable scrub but nothing exceptional. Would not buy again.”

Posted 1 year ago

Thank you for taking the time to share your feedback with us, it is helpful. If you are not satisfied with the product you purchased directly from our official website, you may wish to discuss this with our E-com Team who can advise you on how to return the item via the Returns Portal online. Additionally, you may wish to discuss your product selection with a Professional Dermalogica Skin Therapist to ensure that you are selecting the correct products for your skin care needs.

Posted 1 year ago

“Have orders from dermalogica twice recently and on both occasions they failed to send the free samples I had selected!”

Posted 1 year ago

Thank you for reaching out to us. We are sorry to hear that the samples you requested were not received, we appreciate how disappointing this is. On occasions, if the samples selected are unavailable an alternative will be dispatched with the order. Please allow us to look into this for you with our E-comm Team to see what went wrong and if the samples you selected can be sent.

Posted 1 year ago

“I ordered online and due to system error it added 2 of the free promotions samples. I got an email saying this was against their terms and conditions and order was on hold unless I agree to 1 promotion or cancel and reorder. It was an extra free promotion and for the amount I spend with dermologica whats the biggie for an extra promotion item. Thought it was rather cheap of them esp when you're a loyal customer spending so much. Meh.”

Posted 1 year ago

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Dermalogica is rated 4.5 based on 1,021 reviews