First time buying online with Dermalogica and there are some things that bug me. One, you can't choose your samples so I end up with things that I don't want/use/like. There should be some mechanism where you create a skin "profile" and your samples match up with your actual concerns. Two, I would like greater variety in the free gift. I don't normally have Vitamin C products and I don't want them either. There should be a way to build your own travel or gift set. I don't want two cleansers, or cleansers at all, or a mini microfoliant. Generally, I would like more flexibility while shopping. I also don't think the therapist live chat or WhatsApp function works great either. I was (badly) advised to buy active moist and it has turned out to be meh.