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DENTAL DIRECT Reviews

4.7 Rating 7,390 Reviews

94 %

of reviewers recommend DENTAL DIRECT

Company Reviews

Product Reviews

About DENTAL DIRECT:

Dental Direct is a UK company and was established in 2012 by a team of experienced dental professionals with the aim of providing consumers with access to the most comprehensive range of superior quality, clinically proven, oral health products available in the UK, such as:
interdental brushes
interspace brushes
toothbrushes
toothpaste
mouthwashes

Visit Website

Phone:

020 3982 3236

Email:

sales@dentaldirect.co.uk

DENTAL DIRECT 5 star review on 15th March 2022

DENTAL DIRECT 5 star review on 22nd January 2022

DENTAL DIRECT 5 star review on 8th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful- never use them I still have not had an order that I placed on 21st February. No response to 2 follow up emails.”

Posted 1 year ago

Hi Charlie, Thank you for your review. We are very sorry about this. According to our records, your order was placed and shipped on the 16th of February via Royal Mail. You should have received this by now. As this is not the case, we can only assume your package was lost during delivery. We are very sorry about this. Your case has been forwarded to our customer service team, who should get in touch with you soon with a refund or replacement. Alternatively, in order to speed things up, you can call our team on (+44) 020 3982 3236. Once again, we apologise for this, Dental Direct 🦷

Posted 1 year ago

Hi Charlie, Just as a follow-up, our customer service team has taken a look and confirmed that you have been issued a refund. They will also be in touch with you today to ensure that this has gone through. Thank you, Dental Direct 🦷

Posted 1 year ago

“Dental direct won’t leave a parcel without handing it to a person. Hopeless if you are out at work. Think they tried six times and two weeks before they found someone randomly in. My parcel was £6 and I was happy to take responsibility. Why not allow it to be left as everyone else does?”

Posted 1 year ago

“Wrong TePes, sent several emails and not been acknowledged. Very frustrating.”

Posted 1 year ago

“I have given you a 1star as I'm still waiting on my delivery!”

Posted 1 year ago

Hi Barbara, We are very sorry about this. Our records show that your order was shipped via Royal Mail 2nd Class mail on the 18th of January. As you have not received this yet, it is likely that your parcel has been misplaced during delivery. Please get in touch with our customer service team on (+44) 020 3982 3236 in order to help us issue you with a refund or replacement more quickly. We once again, apologise for this and hope we can make this right as soon as possible. Dental Direct Team

Posted 1 year ago

“As I have not yet received these goods I am unable to comment on the product. This is after twice informing Dental Direct that I was not in receipt of the goods. The courier firm had sent me a text informing me that the goods were in their warehouse and that there would be a delay in sending them to me. That was two weeks ago!”

Posted 1 year ago

“No idea - they still haven't delivered the order, and they use EVRI, so chances are it will arrive sometime next year. I did try to cancel but haven't had a refund. DON'T USE THESE PEOPLE until they stop using EVRI as their delivery service.”

Posted 1 year ago

“would not hold my teeth in all day and discoloured the pilate of my false teeth”

Posted 1 year ago

“Still not received my delivery from Evri and ordered weeks ago.”

Posted 1 year ago

Hi Helen, Thank you for your review. We are very sorry about this. I have informed a member of our customer service team who will be further investigating this for you. You should be contacted by a member of our team soon in order to resolve this issue. Thank you for your patience, Dental Direct Team 🦷

Posted 1 year ago

“Not received my toothbrushes yet! Please advice when I will receive them.”

Posted 1 year ago

Hi Sharon, We are very sorry about this. Your order was shipped on the 18th of December and may have been subject to delays due to the Royal Mail Strikes. However, as you still have not received this, we recommend you to get in touch with our customer service team via phone or email in order for us to investigate this more quickly and issue you with a refund or replacement as necessary. Once again, we apologise for this, Dental Direct Team

Posted 1 year ago

“The product was meant to be delivered within 24h as I paid for express delivery; however, the parcel took 3weeks to be delivered.”

Posted 1 year ago

“I think you should speak to your couriers as they tool well over a week to deliver even thought u use 48hr service”

Posted 1 year ago

“Have still not received!!!!!”

Posted 1 year ago

“Dreadful.”

Posted 1 year ago

“I still haven’t received my product for over 2 weeks and no response to my email asking what has happened to it”

Posted 1 year ago

“I have not yet received my order. Evri said they would deliver on Friday but they didn't. At the moment I am very disappointed at how long it is taking. Perhaps you could chase up and find out when it will really be delivered.”

Posted 1 year ago

“Item won't come out of tubes and dental direct won't answer my emails”

Posted 1 year ago

Hi Angela, We are very sorry about this. I can see that you have ordered the NaturDent Denture Adhesive. Please check to ensure the nozzle is not broken. If you are still unable to get the product out of the tube, for a faster response, please call our customer service on (+44) 020 3982 3236 so that a member of our team can further investigate the tube and issue you with a replacement. Once again, we apologise for this, Dental Direct Team 🦷

Posted 1 year ago

“First order got lost. Never arrived. Replacement order arrived after I left for holiday and I had to buy elsewhere to take away with me. Very disappointing.”

Posted 1 year ago

Hi Jennifer, Thank you for your review. We are very sorry about this. Unfortunately, on occasion, parcels are misplaced or lost by Royal Mail. We are working hard to update our delivery options for our customers, in order to minimize these losses and to improve our service for you. Once again, we apologize for this, Dental Direct Team

Posted 1 year ago

“Dental direct decided to take my money from an order that they never confirmed in the first place , no contact whatsoever just received a message from evri on the 26th of November saying my “package” is delayed and now on the 7th of December almost 2 weeks later I still have nothing and you guys took my money”

Posted 1 year ago

Hi Diana, We are sorry about this. Our records state that you have been refunded for this order on the 2nd of November. Please let us know if you have any questions or wish to place another order. Thank you, Dental Direct

Posted 1 year ago

“Items still not arrived yet despite ordering over three weeks ago and paying for 24hr delivery!!”

Posted 1 year ago

Hi Matt, We are very sorry about this. Your order was shipped on the 26th of October via Hermes 24 hour tracked service. This should have reached you by now. As this is not the case, something must have gone wrong during transit. Please could you call our customer service team so a member of our team can further look into this for you and issue you with a replacement as soon as possible. Again, we are very sorry about this! Dental Direct Team

Posted 1 year ago

“Goods not arrived after 2 weeks of waiting!”

Posted 1 year ago

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DENTAL DIRECT is rated 4.7 based on 7,390 reviews