DENTAL DIRECT Reviews

Name: DENTAL DIRECT
Address: 56 Windermere Avenue, London
Rating: 4.71

4.7 Rating 7,390 Reviews

94 %

of reviewers recommend DENTAL DIRECT

About DENTAL DIRECT:

Dental Direct is a UK company and was established in 2012 by a team of experienced dental professionals with the aim of providing consumers with access to the most comprehensive range of superior quality, clinically proven, oral health products available in the UK, such as:
interdental brushes
interspace brushes
toothbrushes
toothpaste
mouthwashes

Visit Website

Phone:

020 3982 3236

Email:

sales@dentaldirect.co.uk

DENTAL DIRECT 5 star review on 15th March 2022

James S

DENTAL DIRECT 5 star review on 22nd January 2022

Mike A

DENTAL DIRECT 5 star review on 8th July 2021

Sue A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received delivery!”

Helpful Report

Posted 1 year ago

“I have not received the goods I ordered after three weeks. Very poor service.”

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Posted 1 year ago

Hi Clive, We thank you for your review and are very sorry about this. Our records have been checked and it can be seen that your order was shipped via Royal Mail 2nd Class Post on the 9th August. You should have received this already. As this is not the case, we can only assume that your order has been lost during delivery. Please call our customer service team on 020 3982 3236 so that our customer service team can look further into this and quickly issue you with a replacement or a refund. Once again we apologise for this, Dental Direct Team

Posted 1 year ago

“Order not received yet?”

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Posted 1 year ago

“Placed an order on the 5th August. Still waiting they are taking orders and don't have the product in stock”

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Posted 1 year ago

“Took so long to deliver”

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Posted 1 year ago

Hi Tania, Thank you for your review. Your order was shipped on the 22nd of July via Royal Mail 2nd class post. This should have reached you within 2-3 working days from this date. Unfortunately, on occasion, there may be delays by Royal Mail during delivery which is out of our control. We are sorry if you were affected by these. We hope that now that you have received your order, you are satisfied with your new products. Once again we apologise for this inconvenience, Dental Direct Team 🦷

Posted 1 year ago

“Well thank you for never receiving my order”

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Posted 1 year ago

Hi Mirela, We are very sorry about this! According to our records, your order was shipped on the 10th of July via Royal Mail 2nd Class. As you have not yet received this, we can only assume that your order has been lost by Royal Mail during its delivery. Please could you contact our customer service who would be able to further assist you with a refund or replacement as soon as possible. We once again apologise for this inconvenience, Dental Direct Team 🦷.

Posted 1 year ago

“Failed to fulfil order fully. No explanation given even though I submitted a query. Still waiting for reply.”

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Posted 1 year ago

“Sorry but it was a waist of money. It didn’t fill the whole, it was impossible to use on your own and later that night the bit I managed to get in the hole came on when I tried to eat a soft piece of bread. Then I ended up with a vile taste in my mouth. Maybe I used it wrongly but never again.”

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Posted 2 years ago

Hi, Thank you for the review. We are very sorry to hear that you were unsatisfied with this product. On occasion, when using dental emergency repair kits, it may take a few tries to be able to correctly apply and use the product. We once again apologise that this did not work as expected. Please feel free to take a look at our other similar products which may be more suited to you. Thank you, Dental Direct

Posted 1 year ago

“I'm very disappointed, after 2 weeks still not received my order.”

Helpful Report

Posted 2 years ago

Hi Attila, Thank you for your review. We are very sorry about the delay with your order. I have checked our records and can see that it has been shipped, meaning you should expect to receive it soon, ideally within the next few days. Please do let us know if this is not the case. Again, we apologise for this delay, Dental Direct 🦷

Posted 2 years ago

“Apallingly slow. Remove me from data base.”

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Posted 2 years ago

Hi, Thank you for taking the time to review us. We are incredibly sorry for the delay in shipping your order. Unfortunately, in some rare instances, we may experience some unexpected issues regarding our stock levels. We apologise for the inconvenience this has caused you and we assure you that this is unreflective of the usual service we strive to provide. Nevertheless, we have removed you from our database as requested. Once again, we apologise for this, Dental Direct Team 🦷

Posted 2 years ago

“Take payments for items not in stock, ignore emails and never want to refund your money, unless you involve your bank!! Avoid, avoid, avoid!! Worst company I have ever dealt with online!!”

Helpful Report

Posted 2 years ago

Hi Josephine, Thank you for the review, we greatly appreciate it and will be using it to better our services. We apologise for your negative experience with us and would like for you to know that this is unreflective of the service we strive to deliver. As we have a timetabled schedule of stock expectancies and for the smooth running of our website, on occasion, we may take orders for items that will be in stock within the day. Unfortunately, in some instances, we may experience some unexpected delays with these deliveries. We are extremely sorry that this has possibly been the issue in your case. Our records have been checked and it can be seen that you were issued a refund as soon as our customer service was in touch with you and became aware of this delay. Once again, we apologise for this inconvenience, Dental Direct Team 🦷

Posted 2 years ago

“Sadly my order has not been received - awaiting a response from the sales team”

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Posted 2 years ago

Hello Suzanne, Thank you for your review. We are sorry to hear that your order has not yet arrived. Our records have been checked and it can be seen that your order was shipped on the 15th March via Royal Mail 2nd Class. You should have received this by now. As this is not the case, it can only be assumed that your order has been misplaced and lost during delivery. As you have already contacted our customer service team, they will be in touch with you shortly to arrange a refund or replacement. We are incredibly sorry about this and hope we are able to make it right through the above solutions. Thank you and once again we apologise for the inconvenience, Dental Direct Team 🦷

Posted 2 years ago

“the items I bought CTS Interspace Brushes are fine and good price but....... On 5th March I ordered and paid for Royal Mail First Class Next working day delivery after complaining on 9th March I was told their system updates were wrong, so they reordered for me on 9th March They eventually arrived on 16th March. I did however get a refund of the postage”

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Posted 2 years ago

Hi Colin, Thank you for taking the time to review us. We are incredibly sorry about your unsatisfactory experience with us, we assure you that this is not in any way reflective of our usual service. We are glad to hear that you have now received your order and that you have been refunded as necessary. Please do not hesitate to get in touch with us regarding any other queries you may have. Once again we are very sorry about this inconvenience and hope that you will give Dental Direct another chance in the future. Thank you, Dental Direct Team 🦷

Posted 2 years ago

“not what I wanted. Don't like Wisdom flossers. Not what I bought before. Never again.”

Helpful Report

Posted 2 years ago

Hi Jocelyn, Thank you for the review. We are sorry that you are not satisfied with your purchase. Unfortunately, it is unclear whether you were in the decision to rebuy the same product as before or if you were trying a new Wisdom product. As per your previous orders, it can be seen that you purchased the Wisdom Clean Between Interdental Brushes. From your review, we assume that this had previously worked better for you than the flossers. We recommend that you explore the rest of our interdental brush range if you would like to find something similar to this product. Once again we apologise for this and hope that you will find a better-suited product for you. Please do get in touch with us if you require any additional guidance. Thank you, Dental Direct

Posted 2 years ago

“Wasn’t in supply and then the order got cancelled and got my money back. No info about the product delivery in future.”

Helpful Report

Posted 2 years ago

Hello, We are very sorry about this! Whilst our team tries hard to avoid any uncertainties, on occasion, we may come across some unpredictable issues with our stock. In regards to our current stock on the Perio-Aid 0.05% ACTIVE CONTROL 500ml, we seem to have a few in stock and available to purchase at the moment. However, we are unable to provide any information on how long this will remain available. We recommend that you give us a call for a more accurate update if you would like to make a purchase and for any other queries you may have. Thank you, Dental Direct

Posted 2 years ago

“I havent yet received my product.”

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Posted 2 years ago

Hello Doreen, Thank you for the review. We are very sorry to hear this. I have checked our records and can see that your goods were dispatched on the 12th January. You should have received this by now. As this is not the case, it can only be assumed that your order has been lost by Royal Mail during its delivery. I recommend that you get in touch with our customer service team on 020 3982 3236, where a member of our team can issue you a replacement or refund. Once again we apologise for this inconvenience, Dental Direct Team 🦷

Posted 2 years ago

“Order something paid 1st class postage. Package didn’t arrived, emailed and was told it had been sent 2nd class and there is a Christmas back log at Royal Mail. 2 weeks later still no package. Emailed asking for a refund no reply!! Absolute jokers do not order from here!”

Helpful Report

Posted 2 years ago

Hi Holly, Thank you for taking the time to write us a review. We are very sorry about this. Please could you get in touch with our customer service on 020 3982 3236 where a member of our team can investigate this in detail and provide you with a refund or replacement. Once again, we apologise for this, Dental Direct Team 🦷

Posted 2 years ago

“I placed an order on 21 December and paid extra for courier delivery in the hope of delivery before Christmas. This did not happen until 5 January, and the parcel had been sent by 2mf class royal mail despite the courier supplement I had paid. I am still awaiting a response to ,y request for refund.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are sorry to hear that you expected your order earlier than what was delivered. As advised on our website during the festive period, orders made after the 17th of December would likely be subject to delays and would not arrive before Christmas as our warehouse would be closing until the new year. In regards to the paid-for courier service, I can see that you have already been issued a refund on the 12th of this month. Please don't hesitate to get in touch with us if you require any further assistance. Once again, we apologise for the inconvenience, Dental Direct 🦷

Posted 2 years ago

“Unfortunately I cannot leave a rice with as I have not yet received my order!!!!”

Helpful Report

Posted 2 years ago

Hi Phyllis, Thank you for your review. I can see two orders from you on our system from October and November. Our orders are shipped using Royal Mail 2nd class post and should be expected to arrive within 10 working days. If this is not the case, it is, unfortunately, possible that your parcel has been misplaced by royal mail. I suggest you contact our office on 020 3982 3236 in order to discuss the status of your order and to arrange for a replacement or refund where applicable. Thank you, Dental Direct 🦷

Posted 2 years ago

“I didn't receive my parcel”

Helpful Report

Posted 2 years ago

Hello, Thank you for the review. We are very sorry about this. I can see that your parcel was dispatched on the 17th of October. Unfortunately, as you have not yet received it, it is possible that this has been lost by Royal Mail. We apologise for this inconvenience and have issued you a refund for this order. Once again we apologise, Dental Direct Team 🦷

Posted 2 years ago

DENTAL DIRECT is rated 4.7 based on 7,390 reviews