DENTAL DIRECT Reviews

Name: DENTAL DIRECT
Address: 56 Windermere Avenue, London
Rating: 4.71

4.7 Rating 7,390 Reviews

94 %

of reviewers recommend DENTAL DIRECT

About DENTAL DIRECT:

Dental Direct is a UK company and was established in 2012 by a team of experienced dental professionals with the aim of providing consumers with access to the most comprehensive range of superior quality, clinically proven, oral health products available in the UK, such as:
interdental brushes
interspace brushes
toothbrushes
toothpaste
mouthwashes

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Phone:

020 3982 3236

Email:

sales@dentaldirect.co.uk

DENTAL DIRECT 5 star review on 15th March 2022

James S

DENTAL DIRECT 5 star review on 22nd January 2022

Mike A

DENTAL DIRECT 5 star review on 8th July 2021

Sue A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having paid the extra money for a 24 hour delivery it took 3 extra days to be delivered.”

Helpful Report

Posted 1 year ago

“I have been using Dental Direct for some years now and until my last order on the 14th December 2022 I have always found them to be reliable and good value. My order of the 14th December was dispatched promptly by Dental Direct, but unfortunately given to Evri who I have found to be totally unreliable. I have contacted Dental Direct via email 4 days ago but still don't know what's happening with my order. I know it's Christmas so I will be patient. I just hope Dental Direct doesn't continue to use Evri.”

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Posted 1 year ago

“I purchased the items; you despatched them; they arrived in usable order. NFA.”

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Posted 1 year ago

“Enticed by the 10% off. Missed it be a few pennies. Offer was in small print. Overall sense of inflexibility”

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Posted 1 year ago

“I have shopped with Dental on numerous occasions and have always been happy with the service but on this occasion am not so happy. I am still waiting for my delivery after emailing twice to chase where the delivery is have had no response.”

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Posted 1 year ago

Hi Susan, We are very sorry to hear that you have not yet received your order. Our records have been checked and we can see that your order was shipped on the 20th of September via Royal Mail 2nd Class post. This should have reached you by now. As this is not the case, we can only assume that your order has been lost during shipment by Royal Mail. In order to sort this out for you more quickly, please contact our customer service team on 020 3982 3236 where a member of our team can issue you with a refund or replacement. Thank you & once again we apologise for this, Dental Direct

Posted 1 year ago

“not impressed, no better than other makes”

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Posted 1 year ago

“Unfortunately unable to complete my order due to failure in inventory records. Balance of order was OK.”

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Posted 1 year ago

“Disappointingly slow delivery. Ordered on Friday but not dispatched until following Thursday, and not received until the following Tuesday. Otherwise, goods as advertised and reasonable price”

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Posted 1 year ago

Hi Geoff, We are extremely sorry about this. On occasion, we may face issues with stock which can cause delays in our dispatch times. Nevertheless, we are glad to hear that you were satisfied with your new dental products and our prices and we hope that you will shop with us again soon. Thank you, Dental Direct 🦷

Posted 1 year ago

“Took 6 days from placing order to being delivered Annoyed that Order was short by 6 packs. Emailed. Phoned Monday morning, person who took the call apologised & was very courteous, quick to advise she would place a second order for missing items and would be dispatched in a day or 2 - it arrived in 2 days. Well done to that person, I will be a returning customer because of that service.”

Helpful Report

Posted 1 year ago

Hi Terri, Thank you for your review. We are very sorry about this and will be further looking into it with our warehouse to find out what exactly happened with your order. We're glad to hear that the rest of your order has now been shipped to you and that you are satisfied with our customer service. Please do get in touch with us if you have any other queries. Thank you & once again we apologise for this, Dental Direct Team 🦷

Posted 1 year ago

“Very slow delivery and not much help when queried. Not the best dry mouth spray I’ve had, very sweet and quite gel like.”

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Posted 2 years ago

Hello Sue, Thank you for your review. We are very sorry that you were not satisfied with your purchase. On occasion delays in delivery may be experienced due to Royal Mail, especially during the busy Easter period, we apologise greatly for this inconvenience and assure you that it is not reflective of our usual service. We are also sorry to hear that this product was not right for you. We highly recommend you take a look into the other products we offer within our Dry Mouth range and to please feel free to contact us if you require any additional help. Again, we apologise for this and hope that you will find a product better suited to you. Dental Direct Team 🦷

Posted 2 years ago

“This was my first order and there was a long delay between ordering and receiving the goods. The reason given was Covid19 but I find that hard to believe. I’ll reserve judgment until after my next order. Otherwise very happy.”

Helpful Report

Posted 2 years ago

Hi Jonathan, Thank you for your review. We are sorry to hear that your order has taken longer than expected to reach you. On occasion, Royal Mail may require some extra time to make their deliveries. Unfortunately, this is out of our control. We apologise for this. However, we are happy to hear that you are generally happy with your order and we hope you will shop with us again soon! Thank you, Dental Direct Team 🦷

Posted 2 years ago

“Products all fine and arrived quickly. Such a shame the company uses polystyrene chips for packaging, no excuse for that these days”

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Posted 2 years ago

“Products are excellent and delivery very efficient. I have only give three stars because I disapprove of the use of polystyrene pellets in the packaging. These cannot be recycled.”

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Posted 2 years ago

Hi Jennifer, Thank you for taking the time to write us a review. We are glad to hear that you are satisfied with our service and products. In regards to the packaging, we thank you for bringing this up. We will be taking note of this concern and will hopefully make any necessary changes in the near future. Thank you, Dental Direct 🦷

Posted 2 years ago

“Neither good or bad”

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Posted 2 years ago

“Items not yet received”

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Posted 2 years ago

Hi Susan, Thank you for letting us know, we are very sorry about this. Our records have been checked and you should have received your order by now. As this is not the case, we can only assume that it has been lost during the delivery process. Please could you call our customer service team on 020 3982 3236 where a member of our team can guide you further with the status of your order and issue you with a replacement or refund where necessary. Thank you & once again we apologise for the delay, Dental Direct 🦷

Posted 2 years ago

“I had been using Curasept mouthwash. I thought I was ordering more as the labels looked exactly the same. On delivery, I noticed I had purchased 'oral rinse'. I cannot ascertain if there is a difference but as I had bought 4 bottles, I am unhappy that I have not received what I thought I was ordering. The labelling is misleading. I asked several people if they could tell the difference. They could not. Not the fault of Dental Direct but will be disinclined to order over the internet. again.”

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Posted 2 years ago

Hi Nigel, Thank you for your review, we are sorry to hear that there has been some confusion over the labelling of our products and thank you for letting us know about this. Our Curasept range consists of the Implant Mouthwash 0.2%, Perio Mouthwash 0.12%, Antiseptic Oral Rinse 0.05% and the Antiseptic Oral Rinse 0.2%. Relevant details of each product can be found displayed on each product page as well as on the product image. We will be reviewing this range in order to create a smoother user experience for our customers. If you have received a different product from what has been displayed or would like to make a return, please contact our customer service for further guidance on our policies. We apologise for the inconvenience and encourage you to contact us with any further questions or inquiry, Dental Direct Team 🦷

Posted 2 years ago

“I used this product for a while so it was alright”

Helpful Report

Posted 2 years ago

Thank you for the review, Sharada. We are glad to know that you have been using this product for a while and would like to know if there is any specific way in which it can be improved. We would appreciate it if you could spend some time providing us with any further details on your purchase and experience in order to allow us to enhance our products and service. Moreover, please feel free to contact us if you require any guidance on similar products which may be better suited to your needs. Thank you, Dental Direct Team 🦷

Posted 2 years ago

“Staff very helpful on the phone but incorrect address led to parcel being delayed (posted Dec 6th received Dec 24th)”

Helpful Report

Posted 2 years ago

Hi Eileen, Thank you for the review. We are sorry about this and are happy to hear that it has now been sorted out. We hope that you choose to shop with Dental Direct again in the future and wish you all the best in the new year. Dental Direct Team 🦷

Posted 2 years ago

“Unable to purchase Wisdom Harp Flosses this visit and the last (5 months ago), had to use Amazon.”

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Posted 2 years ago

“Disappointing to have half my order unavailable! Managed to secure the miss parts from another retailer.”

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Posted 2 years ago

Hi Mark, Thank you for the review. We are very sorry about this. Unfortunately, on occasion, especially during the festive season, we may experience some issues with our stock due to delays and unpredictability in shipment. We understand the frustration that it may have caused you and we apologise once again for the inconvenience. Dental Direct Team 🦷

Posted 2 years ago

DENTAL DIRECT is rated 4.7 based on 7,390 reviews