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DENTAL DIRECT Reviews

4.7 Rating 7,390 Reviews

94 %

of reviewers recommend DENTAL DIRECT

Company Reviews

Product Reviews

About DENTAL DIRECT:

Dental Direct is a UK company and was established in 2012 by a team of experienced dental professionals with the aim of providing consumers with access to the most comprehensive range of superior quality, clinically proven, oral health products available in the UK, such as:
interdental brushes
interspace brushes
toothbrushes
toothpaste
mouthwashes

Visit Website

Phone:

020 3982 3236

Email:

sales@dentaldirect.co.uk

DENTAL DIRECT 5 star review on 15th March 2022

DENTAL DIRECT 5 star review on 22nd January 2022

DENTAL DIRECT 5 star review on 8th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received”

Posted 3 years ago

“Very poor communication. At time if ordering there is no indication when it should be delivered. I am waiting on a delivery for two weeks now . My daughters surgery has come and gone . Very disappointing. Will be returning my order as soon as it does arrive. I have already made my complaint to customer services. Still no delivery !!!”

Posted 3 years ago

“When ordering, the items I selected were in stock, in seemingly sufficient number. By the time my order arrived the key items were cancelled and only a couple of insignificant small items delivered (which I'd never ordered by post as it's so wasteful for the environment and more expensive, obviously). I will not be using Dentaldirect again.”

Posted 3 years ago

“You seem to have cancelled my order without even an explanation email. Just a refund to my credit card. But I actually needed the product badly. Even if you couldn't fulfill, I would have appreciated notification so that I could order from another vendor.”

Posted 3 years ago

“Sizes not explained the blue ones are bigger than the blue brushes so cannot get between teeth.”

Posted 3 years ago

“What is the point of my writing a satisfaction survey when I have yet to recieve the goods?”

Posted 3 years ago

Dear Michael Thank you for taking the time to send through the review. All orders are dispatched via Royal mail 2nd class post unless customers requests a 1st class service or expedited delivery. I do apologies if this order took longer than expected but your order was handed to Royal mail on 6th October therefore you should have your order by now, if this is not the case then please email us directly. Kind Regards Paul

Posted 3 years ago

“Never turned up and then received a refund with no explanation”

Posted 3 years ago

Dear James Thank you for taking the time to respond to our reviews. Unfortunately this item was unavailable from the manufacturer when we tried to complete your order. Depending on the method of payment, we usually send messages when processing any refunds. Kind Regards Paul

Posted 3 years ago

“Advertising something you didn’t have in stock was a waste of my time”

Posted 3 years ago

Dear Customer Thank you for your time you have taken to respond to the Review board. There are occasions when there are stock discrepancies and this is one of these times. The manufacturer has also changed the flavour of this items and therefore stocks have been run down and unfortunately the new stock is still yet to arrive. I do understand how frustrating this can be but was a unfortunate issue with stock. Kind Regards Paul

Posted 3 years ago

“i was very disappointed with the floss I bought as i had difficulty pulling them through. they are not smooth and i am afraid to break my teeth! unfortunately I bought 6!”

Posted 3 years ago

Dear Customer Thank you for taking the time to place a review for your purchase. The floss that you purchased was a Extra Wide version, we do do other floss that might be better suited to your needs, please do email customer services to see if we can help you with a better selection for you. Kind Regards Paul

Posted 3 years ago

“I never received my order. I called and I was told you were resending it but still I have not received anything.”

Posted 3 years ago

Dear Customer Thank you for taking the time to send us a review. I can see that you have had a refund for this order that failed to arrive. Please do let us know if there is anything further that we can help you with. Kind Regards Paul

Posted 3 years ago

“I wrote to you immediately after the order was placed as I noted that, despite the different delivery & account addresses, the delivery address had been ignored. I emailed immediately to confirm where the goods should be sent, but this too was ignored & the mouthwash I ordered was sent to the wrong address. I would like to claim a refund for the item & delivery charge. Can you get back to me to confirm please?”

Posted 3 years ago

Dear Customer Thank you for taking the time to send us a review. Firstly please accept my apologies for not responding to your email advising that the order was to go to a different address. Orders are sent out automatically without any human intervention on checking if address are correct and also in many cases before we receive any emails requesting any changes to orders. I do apologies for any inconvenience that this may have caused. Kind Regards Paul

Posted 3 years ago

“Never received my order, they refuse to replace said I had to order again and they will not refund unless it's returned. Will not be using them again!”

Posted 3 years ago

Dear Customer Thank you for taking the time to send us your review. occasionally items do go missing in the post and orders can take up to 10 working days to be received. Please do email customer services if you need any further help. Kind Regards Paul

Posted 3 years ago

“My order which I placed on 23rd August has still not arrived. I have emailed you to let you know and await a reply. I have always been happy with your service but this has changed things!”

Posted 3 years ago

“Still waiting on parcel. Prices are good delivery very poor.”

Posted 3 years ago

“I made an order and didn’t receive it!!!”

Posted 3 years ago

“I thought the product would be a lot stronger and was definitely disappointed with the overall point of it. I used it once and now have it boxed in my storage cupboard. Apologies for the bluntness of my review. I spent a lot of money on it and would have expected more for for my outlay. yours sincerely Martin Green”

Posted 3 years ago

“Didn’t receive my package very very bad, first and last time I’m using this website very disappointed”

Posted 3 years ago

“Sorry to say i have still not received my order 😡”

Posted 3 years ago

“placed order, a few days later Dental Direct cancelled the order - no stock............”

Posted 3 years ago

“no recent purchase received, purchase unsuccessful. Martin Lavender”

Posted 3 years ago

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DENTAL DIRECT is rated 4.7 based on 7,390 reviews