Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldn't even give one star worst car insurance company ever stay away been with them 3 week tried to cancel but want 75 pound cancellation fee which can't afford as paid per month rip off from the start don't be tricked with there low prices”

Helpful Report

Posted 7 years ago

“DO NOT USE - Worst customer service I have ever received. Very unclear when the policy was taken out as to additional things that needed to be completed. My father is 72 and not computer literate. I was sent an email and responded with an option that was offered to me on the email. My fathers policy was then cancelled as they claimed the option they offered me was not an option. Absolute disgrace having taken my fathers money. Communication skills are incompetent and contradictory. I can honestly say I would give up driving before I, or my family, would insure my car with these clowns again.”

Helpful Report

Posted 7 years ago

“I would avoid using this company as I have had a really poor experience. They cancelled my policy due to failing to submit a 'DRIVING LICENCE SUMMARY' They Initially requested my driving licence copies and NCD's ONLY and did not make any request for a driving licence summary, which I more than happily provided. If this was one of your requirements that's fine, but they should have CLEARLY stated that on the application BEFORE accepting my hard earned money and I would have chosen another insurance company. They failed to inform me when I completed my application this was a requirement and only informed me in the LAST week before cancellation to state this was a requirement and I was away on holiday. To provide a summary you have to go on to a DVLA website, have your driving licence numbers handy as well as your national insurance numbers. You then have to request a code from the DVLA and EMAIL it to Debenhams. This is all on top of providing copies of your driving licences and NCD's. Imagine the difficulty for those who are not computer literate. They also use overseas call workers who are not very helpful.”

Helpful Report

Posted 7 years ago

“Charged extra £250 as i applied for a insurance and mentioned as licensed has one year as i had 14 days left to complete one year because of just 14 days gap on my driving licence they charged £250 plus... I don't mind to charge but they should cancel the policy without the xyz fees..”

Helpful Report

Posted 7 years ago

“#######DO NOT USE####### They are the worst company to deal with, they just keep you on hold for ages, also they draw you in with a cheap price, hence why I went with them and because I mad a mistake with when I got my driving license by a year they Tripled the quote, but I had to go with it as I was running out of time, I asked to speak to a manager but was told non were available and either I had to pay it or get off the phone!!! I then payed it and then a few week later I had to ring back to change my address as I was moving 0.5 miles up the road, they charged me a £55 charge and when I queried it and got a little bit irate they put me on hold they put it upto £70 as they claimed they forgot to put a handling charge on! I spoke to a manager who was also very rude who said he would get rid of the other £15 charge.So I am 3 months into my policy and I need to cancel my policy as I have been promoted In my job and have received a company car as a benefit, I ring up and I tell them my situation, they say it’s a £75 cancellation charge, which is very heavy but I accept as I can’t wait to get rid of this horrible company who have taken lots of unneeded money from myself.She put me on hold again and said she needs to check some details, after another 15 minutes of waiting HALLELUJAH she finally back and then informs me the grand total will be £321 to cancel my insurance, I nearly keeled over in shock, I payed it as I can’t wait to get rid of this horrid company out of my life! I am posting this so hopefully it stops decent hard people like myself getting ripped off! Avoid like the plague, I actually hope this company gets bankrupt! Good day!!!”

Helpful Report

Posted 7 years ago

“Worst insurance ever , I’d given one star if I could .put a accident through as my fault that I never claimed liability for knew nothing about this accident until I went to renew my car insurance and the price had jumped up by £2000 plus , they took years of my no claims even though they was protected and paid the other driver over £10.000 . I’m damages even though I had a picture (dash cam)of the other car with not a scratch on it they had to send some one out to inspect my car and was told there was no way my car caused any damage and the other driving turnt out smashed up the back of his own car just to make a claim .thank god I had a dash cam this all could of been avoided if they asked for an accident report of me and if I had a dash cam etc . The stress this has caused me when it could have so simply been resolved but they didn’t follow the right protocol”

Helpful Report

Posted 7 years ago

“Absolute emombination in terms of organisation, I have never been asked for so much proof of identity and other things id never even heard of in my life, due to mistakesI ended up paying for two ammendments and should only of payed for one. I picked debhenhams orginally because they were cheap than my previous provider but with all the addisional coat I ended up paying more!”

Helpful Report

Posted 7 years ago

“Used a comparison website, I then called direct to speak about the policy. Changed the start date by 1 day, line went dead I was called back and told they would t insure me now. Joke company . Joke customer service.”

Helpful Report

Posted 7 years ago

“TOTAL SCAM GoSkippy/Eldon/Debenhams car insurance is a SCAM!!! I had my insurance with them for 21 days. Paid £157 upfront, £75 deposit and £75 first months premium. Cancelled the insurance on the 21st day and now they want to charge me another £120 to cancel the insurance. Thats £270 to cancel my insurance which I held for 21 days. Tried to speak to a manager but was told there are no managers, none of the staff is helpful, nor do they know what they are doing. Was told "goskippy is a business and we are here to make money and that I'd still have to pay all these charges even if the policy lasted the whole 12 months". Literally a ripoff. I don't understand how is it that these scam companies are allowed to continue to trade. SCAM SCAM SCAM. Beware do not be fooled by their low premiums on any comparison site!!! ABSOLUTE SCAM”

Helpful Report

Posted 7 years ago

“when ringing to query a change in price on a new policy, (increase of over £1000 for changing the start date by 2 days). The person was extremely rude when I asked why the change in price was so extremely rude, they stated that "well you can see it with your eyes in front of you". this is completely unexpectable and disgusting customer care! Never shall they be used again!”

Helpful Report

Posted 7 years ago

“I tried to set up my insurance with them and I had paid for the whole year. They asked my for my No Claims, Driving License and Driving Summery. I send everything via email then a few days later they send me an email saying they are going to cancel my insurance because of an issue with my No Claims Discount.”

Helpful Report

Posted 7 years ago

“I have had an accident and cannot get intoutch with anyone to make my claim or change my policy”

Helpful Report

Posted 7 years ago

“refused a quote because i held my provisioal longer than my full license. very rude and not at all helpful, stay away from this rip off company”

Helpful Report

Posted 7 years ago

“Charge you for everything that changes and very snotty on the phone”

Helpful Report

Posted 7 years ago

“Received a message the day after my insurance expired telling me that auto renew had failed meaning that I had been driving uninsured. When I called them to renew I was told it was my fault for not answering my phone which I didn't because the call was showing as Go Skippy and spam. Dreadful maybe cheaper than others but not worth the risk”

Helpful Report

Posted 7 years ago

“Just called them to change the details of the Car as we had just sold the previous one. The new car we were insuring is only 2 years old compared to the 11 year old one we previously had insured. They told me the charge to change the Car was £431! Asked them to calculate the cost to cancel policy and they said if I cancel by midnight tonight (30/07/2018) and still paid the monthly premium on the 2nd August the cancellation would cost £406 so actually cheaper than changing vehicle details! We've only had the policy for two months! I've deal with Debenams before and it just sounds like most high street stores turned insurance brokers, they are just trying to extort their customers. Oh yes also if you want to change your address online they charge you £70!”

Helpful Report

Posted 7 years ago

“HI FRIENDS PLEASE PLEASE NEVER USE DEBENHAMS PRODUCTS I LOST SO MUCH OF MONEY THEY CHARGE FOR NOTHING AND NEVER ANSWER FOR OUR MAILS WHY DID THEY CHARGE IF IT LOOKS CHEAP BUT LATER THEY CHARGE TOO MANY THINGS”

Helpful Report

Posted 7 years ago

“Absolutely disgusting I've used them all the time and when had to cancel because sold car I got hit with a 163 pound bill nearly half of my annual fee avoid this company at all costs hidden fees galor”

Helpful Report

Posted 7 years ago

“i had the worst customer service experience of my life with these clown two years ago to the day, it's still so fresh im my mind that I came back to see if the reviews are still as bad - and they are. Don't be fooled into thinking they have anything to do with the high street Debenhams as they don't and the proper Debenhams will not even discuss complaints against the insurance broker who trades under this name. The whole thing is a disgrace and I'm amazed that this hasn't had more publicity. I'd pay double any premium they offered to insure with someone else. Please take notice of this and AVOID.”

Helpful Report

Posted 7 years ago

“Worst company I've ever dealt with, doesn't even deserve 1 star. Avoid at all costs.”

Helpful Report

Posted 7 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews