i had the worst customer service experience of my life with these clown two years ago to the day, it's still so fresh im my mind that I came back to see if the reviews are still as bad - and they are. Don't be fooled into thinking they have anything to do with the high street Debenhams as they don't and the proper Debenhams will not even discuss complaints against the insurance broker who trades under this name. The whole thing is a disgrace and I'm amazed that this hasn't had more publicity. I'd pay double any premium they offered to insure with someone else. Please take notice of this and AVOID.