Just called them to change the details of the Car as we had just sold the previous one. The new car we were insuring is only 2 years old compared to the 11 year old one we previously had insured. They told me the charge to change the Car was £431! Asked them to calculate the cost to cancel policy and they said if I cancel by midnight tonight (30/07/2018) and still paid the monthly premium on the 2nd August the cancellation would cost £406 so actually cheaper than changing vehicle details! We've only had the policy for two months! I've deal with Debenams before and it just sounds like most high street stores turned insurance brokers, they are just trying to extort their customers. Oh yes also if you want to change your address online they charge you £70!