Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s ok over the phone . I try to purchase through websites which shows errors in the middle of the payment so have to call up and they charge me extra £20 for the same service.”

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Posted 5 years ago

“Insurance price is not too high but for phone number updates £ 35 is a bit overkill. I will see how it is during the policy.”

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Posted 5 years ago

“Insurance went up even though i received 1 more years no claims bonus”

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Posted 6 years ago

“The main one that made me happy while using your car insurance was for the simple reason, I didn't have to get a blackbox for my first years insurance and it was the cheapest on the market. 😁”

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Posted 6 years ago

“Customer service is directing from one person to the other one.”

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Posted 6 years ago

“High premium”

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Posted 6 years ago

“During the pandemic we should never of had to be paying full insurance , many other companies stopped taking insurance from their clients during corona”

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Posted 6 years ago

“Renewed car insurance with this company had to speak to several different people”

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Posted 6 years ago

“Am happy with the service.”

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Posted 6 years ago

“Happy with price, customer service wasnt bad at all but!!! on my application I'd ticked that I have access to another vehicle....MORTIFIED to find out that my policy doesn't cover me to drive another vehicle. I have NEVER been with a company that doesn't cover this, especially as I'd stated it in my application.”

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Posted 6 years ago

“Buying my insurance with Debenhams was not as straight forward as it usually has been for over 10 years with other companies and I had to call up over the course of several days to sort this out. Most representatives were helpful a few were not unfortunately. Never had this hassle in over 10 years of driving and I thought Debenhams were quite a reputable company hence why I chose them other than price.”

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Posted 6 years ago

“Best service”

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Posted 6 years ago

“Online service not available”

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Posted 6 years ago

“My renewal I was very happy with as the customer advisor was very helpful”

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Posted 6 years ago

“I had a little bit of trouble logging into my account which wasn’t very clear, I also was charged an extra fee I wasn’t aware of until the end of paying for my insurance. Further to this, the review competition that prompted me to write this review says it runs monthly until December 2019, it’s now March 2020.”

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Posted 6 years ago

“Cheapest for me at the time of purchase”

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Posted 6 years ago

“Quick and efficient service. Competitive price.”

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Posted 7 years ago

“Wouldn’t accept payment when trying to pay insurance in full, but as soon as I tried to pay for it in monthly payments it went through. Very annoying I now have to pay interest BUT it does still work out cheaper than other companies so cannot complain too much. I also haven’t received any acknowledgment about the £50 Debenhams voucher and I purchased my policy 3 days ago.”

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Posted 7 years ago

“I dont know yet as ive only just purchased, but other reviews dont look good, ive not had a certificate yet or anything about break down cover who its with etc... Think maybe regretting going with a shop for car insurance, they wont be charging me for zip, I'll cancel and go elsewhere if they try..”

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Posted 7 years ago

“Very easy to deal with, the customer assistant was very helpful, friendly, and in less than 20 mins everything was sorted. Would have given 5 stars but being charged £50 just to change my car is extortionate. I pay my premium for a service, never claimed, goes up every year, and they hit you with a charge. Yeah, thanks Debenhams.”

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Posted 7 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews