Dalby Living Reviews

Name: Dalby Living
Address: Dalby Hall, Dalby, Lincolnshire, Dalby
Rating: 4.79

4.8 Rating 1,505 Reviews

97 %

of reviewers recommend Dalby Living

Company Reviews

Metrics

Info

4.8

Based on 1,505 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01790 753 069

Email:

mail@humberimports.com

Location:

Dalby Hall, Dalby, Lincolnshire
Dalby
PE23 4PN

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Dalby Living 5 star review on 11th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivered by helpful driver. Bench is of quality expected and therefore I am pleased with my purchase.”

Helpful Report

Posted 3 years ago

“First time using this company. Very happy with the teak bench and the delivery company sent message on day of delivery to advise time of delivery. Only reasons for four stars are it would improve customer experience if there was notice of dispatch. Also a number of people had issues with dowels. Ours all worked fine when you matched the letters on the parts with each other. It wasnt in the instructions, which otherwise were easy to follow and more by luck than judgement it went together except in two places where we didn't match the letters up. It was only at the end we realised. Still there's always a next time and I would be happy to order again from Humber Imports”

Helpful Report

Posted 3 years ago

“We bought a Lutyens style bench, supplied as a self-assembly package, that is excellent value for money. The first package that arrived was faulty, but we were offered a refund immediately on phoning Humber Imports. We opted for a replacement, which arrived very quickly. This one was was good quality and was easy to assemble. This is on our patio and we are are delighted with it.”

Helpful Report

Posted 3 years ago

“I have just bought a three seater Lutyens bench, and I am delighted with it. We constructed it indoors and it looked so beautiful where it was, it was a difficult decision to take it outside! The one thing that really nags at me is that I cannot find a single bench cover anywhere that really looks like it would fit.”

Helpful Report

Posted 3 years ago

“Easy to order online. Quick delivery. Bench looks good.”

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Posted 3 years ago

“Good product, some assembly issues but resolved.”

Helpful Report

Posted 3 years ago

“Good service but could have done with email when going to arrive.”

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Posted 3 years ago

“We ordered the Lutyens Bench and Table. They were duly despatched and arrived in a timely manner. The quality of the products is good. The instructions are clear and easily followed. The table assembled easily and perfectly. However the bench had misalignment of at least half of the dowel holes and a serious misalignment of one of the bold joint fittings all of which required a good deal of re-fettling. We are fortunate in that we happen to have the tools to be able to do this work. For someone without the tools proper assembly would not have been possible. It is a shame that a good quality(with price to match) product should be spoiled by these factors. The inclusion of an Allan key would also be helpful for those without tools.”

Helpful Report

Posted 3 years ago

“Very please with our new table and chairs set. One of the chairs was damaged in transit but Humber Imports were extremely helpful in replacing it quickly. Overall a very satisfactory transaction.”

Helpful Report

Posted 3 years ago

“I purchased the Monte Carlo set and was thrilled with the product but unfortunately one of the centre piece planks was defective and the aftercare was reluctant and minimal to such an extent that the product is still defective.”

Helpful Report

Posted 3 years ago

“Great prices and a good choice. We ordered some teak chairs and a table, which arrived within a few weeks. It needed two people to unpack the pallet, which was a bit precariously stacked but nothing was damaged. The furniture looks beautiful and feels solid, though only time will tell how well it lasts. I was a bit surprised that it arrived untreated, as there was no indication of that on the website - I'm unconvinced by the enclosed explanations of why teak doesn't need treatment, given they sell also teak oil on their website! A quick spray of oil in the factory would have saved me a lot of time with a brush. Would have given 5* but for that.”

Helpful Report

Posted 3 years ago

“Arrived promptly. Well packaged and protected. One hiccup with the table which required small carpentry adjustment. Otherwise all good.”

Helpful Report

Posted 3 years ago

“Good communication-speedy delivery-couple of the chairs had loose bits which I discovered upon teaking but glued them in not really a biggy. Lovely table and chairs to sit around with the family.”

Helpful Report

Posted 3 years ago

“All good no problems with ordering or delivery”

Helpful Report

Posted 3 years ago

“All good - there are a couple of cracks in the timber top. We await confirmation of stock availability concerning a set of chair and table covers. We are pleased with our choice of furniture just tad disappointed regards the crack and the covers and the lack of contact to keep us informed since. Regards Mike”

Helpful Report

Posted 3 years ago

“Very good product, price and service. Very efficient from order placement through to delivery. Thank you very much for your advice too. All appreciated.”

Helpful Report

Posted 3 years ago

“Bit of an issue with the order Spoke to customer services Sorted the issue within a week can’t fault the service would recommend and use this vompany again”

Helpful Report

Posted 3 years ago

“Very pleased with the quality of the table and chairs. Would have been an added bonus if had been pretreated with teak oil. Excellent service & delivery . Would recommend Humber imports and would use company again in the future.”

Helpful Report

Posted 3 years ago

“Product was as described and was delivered promptly! Minor issue was that one of the pre-drilled holes to support Seat section to arm section on bench had a snapped screw inside and therefore we had to drill another hole next to it to fix the issue! Should have been picked up by QC on AQL pre-shipment check in Indonesia perhaps?”

Helpful Report

Posted 3 years ago

“Read my detailed and interesting review on trustpilot. four stars here in an attempt to get past the scrutineers.”

Helpful Report

Posted 3 years ago

Dalby Living is rated 4.8 based on 1,505 reviews