Dalby Living Reviews

Name: Dalby Living
Address: Dalby Hall, Dalby, Lincolnshire, Dalby
Rating: 4.78

4.8 Rating 1,646 Reviews

97 %

of reviewers recommend Dalby Living

Company Reviews

Metrics

Info

4.8

Based on 1,646 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01790 753 069

Email:

mail@humberimports.com

Location:

Dalby Hall, Dalby, Lincolnshire
Dalby
PE23 4PN

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Dalby Living 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent products and service. Thanks.”

Helpful Report

Posted 3 hours ago

“Well great price and good delivery and the bench is very well made however we can't use it where we wanted to as it longer than advertised your add needs adjusting....however our mistake we ordered 2 benches spoke to you via e mail as there is no phone contact ...have to say very good had a refund within 3 days excellent......delivered within the week great but not 1 bench but 2 I was very surprised as they are expensive opened the one box only to find very badly damaged good job 2 where sent ....I was honest again via e mail let you know I received 2 no thank you no offer of a voucher just a can I get this right you have received 2 benches YES ok we will arrange pick it up..... one man on his own to collect a two man job dreadful the products I can't fault the company administrative needs attention as your customer service is dreadful....would have given 5 stars if the correspondence with you had have been much better Yours Mr J Mills”

Helpful Report

Posted 1 day ago

“Pretty quick delivery. Item as described”

Helpful Report

Posted 1 day ago

“We ordered the Sunburst 8-seater dining set which arrived within a week (9th July). I unpacked the set and the quality is average: quite a few gaps in joints that have been filled in but I was willing to live with those flaws as long as it doesn't look like falling apart any time soon. However, one chair arm has a split almost entirely through the wood so can't be leaned on as it'll snap off, so I emailed on the same day as the delivery, with pictures, to ask for help getting a swap. No response for much of a week so I went on to their website and sent a message via the online form. Still no response (checked junk mail too). I've since tried the Humber email as found on this site but nothing back. Left a voicemail and no reply. Not sure what's going on but I'm not going to accept a broken chair so will keep messaging and leave regular reviews here until I get a satisfactory response. Wasnt looking for any special treatment but this is ridiculous.”

Helpful Report

Posted 4 days ago

“Monte Carlo patio set ordered on 15th July & delivered within 10 days. Delighted with quality & price. The delivery service was exceptional. Very prompt , professional & very helpful.”

Helpful Report

Posted 5 days ago

“Good service, reasonable price for Lutyens Bench. Easy to assemble. A natural product so I expect some blemishes and small gaps in joinery but one crack on an arm is a bit more than that. Maybe the wood wasn’t sufficiently seasoned. Will keep an eye on it.”

Helpful Report

Posted 2 weeks ago

“Amazing service. We were kept updated with delivery. Our table and chairs are perfect. Thank you! :0)”

Helpful Report

Posted 2 weeks ago

“Easy to navigate sales process and clear communication during delivery. One item not on initial delivery was swiftly rectified - thank you.”

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Posted 2 weeks ago

“Excellent product at excellent price and first class delivery”

Helpful Report

Posted 2 weeks ago

“Fantastic quality outdoor dining table, well-constructed from solid wood - feels sturdy and should weather nicely. Customer service was super responsive and helpful throughout. Will happily recommend”

Helpful Report

Posted 2 weeks ago

“Lovely furniture. Easy to set up. Good value.”

Helpful Report

Posted 2 weeks ago

“Terrible service!! Two matching 3 seater benches were ordered. One damaged one turned up in a mangled box that had been roughly taped back together and without all the fixings to put it together. Partial refund was given for the damage, and a promise that another set of fixings would be included with the second bench. 10 days later a different four seater bench turned up but without any additional fixings. Contacted Dalby living who did not respond at all. Had to source fixings myself to be able to assemble and use. If you want non- matching damaged furniture of the wrong size that you can't assemble, and then have to spend extra time and money buying what should have been supplied in the first place and get zero feedback from the vendor, then this is the company for you. There is no chance that we would ever think about using this company again this is certainly not the way I like to be treated as a customer.”

Helpful Report

Posted 2 weeks ago

“Excellence table and chairs - great value too and easy liaison for delivery. I’m delighted”

Helpful Report

Posted 2 weeks ago

“This isn't a review of the furniture, it's a review of the young man of whom I noticed driving a Dalby Living pick up truck a couple of weeks ago in Lincolnshire. The young man in question parked his vehicle in such a way he held up two lines of busy traffic so a family of ducks could safely cross the road. It was so refreshing to see in a world full of cruelty and hate, my husband and I became quite emotional and we both had our faith somewhat restored in humanity. Well done to that young man, we sure know where to come should we need some new garden furniture.”

Helpful Report

Posted 3 weeks ago

“Excellent service from the guys at Dalby living, always happy to help/advise on purchases. Wouldn’t doubt to buy more bits of furniture going forward! Top quality products and easy to assemble! Highly recommend Dalby Living!”

Helpful Report

Posted 3 weeks ago

“To be honest we are quite disappointed with the quality. Part of rear was split which I have had to glue plus the wood is already showing signs of cracking in several places. Also although not a huge problem, it would have been nice to have instructions”

Helpful Report

Posted 3 weeks ago

“Furniture great and excellent covers.”

Helpful Report

Posted 3 weeks ago

“Excellent service and products. Cannot fault this company. A pleasure to deal with and so incredibly helpful.”

Helpful Report

Posted 3 weeks ago

“Hi Folks – I’d like to tell you about my recent acquisition from Amy on behalf of my Lawn Bowls Club in Historic Newark on Trent. Having been given a grant to re-equip ourselves with various items to include benches to replace some broken down ones I researched around various companies selling/producing garden furniture. Came across Dalby Living – what a find – We were able to buy two ex-display 4 seater Teak benches in perfect condition, fully assembled, at a great price and delivered by Amy on time on the day we agreed. We applied Teak sealer as recommended by Amy – good to go. Customer satisfaction guaranteed and my fellow bowls team members could not be happier.”

Helpful Report

Posted 4 weeks ago

“Great quality bench at a reasonable price. Easy communications Dave great when collecting Thank you”

Helpful Report

Posted 4 weeks ago

Dalby Living is rated 4.8 based on 1,646 reviews