Dalby Living Reviews

Name: Dalby Living
Address: Dalby Hall, Dalby, Lincolnshire, Dalby
Rating: 4.77

4.8 Rating 1,674 Reviews

96 %

of reviewers recommend Dalby Living

Company Reviews

Metrics

Info

4.8

Based on 1,674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01790 753 069

Email:

mail@humberimports.com

Location:

Dalby Hall, Dalby, Lincolnshire
Dalby
PE23 4PN

Dalby Living 5 star review on 3rd August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order was easy delivery free and fast. Excellent service and lovely products.”

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Posted 4 days ago

“I was so pleased with the furniture set I ordered. Really good quality - just as shown in the images on the website and prompt delivery. My items were really well packaged and protected.”

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Posted 4 days ago

“Very happy with product, communication, quick delivery and great value for the price”

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Posted 2 weeks ago

“A beautiful Lutyens bench of exceptional quality and extremely easy to assemble, a big thank you to Mark for all his help.”

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Posted 2 weeks ago

“Perfect. Superb products and superb service from Dalby Living, great stuff!”

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Posted 3 weeks ago

“Great service.Good Product.”

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Posted 3 weeks ago

“Bench was awkward to put together with extremely poor instructions. The dowels splintered going in and some didn’t work at all.”

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Posted 3 weeks ago

“Easy to order . Good price . Quick delivery . Excellent service. No faults .”

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Posted 1 month ago

“I have bought 2 of these benches. Excellent quality product which is straightforward to construct. The dowels are a wee bit on the large side so had to re-drill all the holes with 8.5mm drill bit which made the build a lot easier.”

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Posted 1 month ago

“We ordered the giant 10 seat extendable dining set from Dalby Living at the beginning of August and it is great, just what we wanted. We researched several different teak furniture companies and chose Dalby Living not just because they're the cheapest which they are by some distance but mainly because of the great reviews. It can be a bit daunting ordering online without actually seeing the products but we needn't have worried at all. TYVM Dalby Living.”

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Posted 1 month ago

“I have repeatedly contacted Dalby for a replacement cushions for an outdoor furniture I purchased earlier in the year but have been completely ignored. The quality is appalling - uncomfortable and they are now splitting and are showing marks. Would suggest anyone thinking of purchasing anything to avoid due to terrible customer service and poor quality of products.”

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Posted 1 month ago

“Good quality product. Everything arrived promptly and well labelled and pretty easy to build the seat. It’s looking very nice.”

Dalby Living 5 star review on 18th August 2025

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Posted 1 month ago

“Brilliant!”

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Posted 1 month ago

“Super quality and delivered in great condition. Always a gamble buying online, but the reviews didn't lie, and we are delighted with our new table and chairs. And it's been a great summer to eat in the garden with the family!”

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Posted 1 month ago

“Absolutely delighted with our purchase of the Monte Carlo patio set. Very reasonably priced & good sustainable quality. From ordering we waited less than 10 days for delivery which was prompt & no hassles whatsoever”

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Posted 1 month ago

“I was a little concerned before ordering from Dalby Living due to a few reviews about poor customer service, but after extensive research I realised that this was a very small percentage so decided to go ahead anyway. I'm so pleased I did. Right from my initial email as I didn't have a clue what I wanted I had all of my questions answered by Mark and he helped me design my small garden space. We arranged a date for delivery and it arrived exactly when they said it would. I had the help from my neighbour to construct the table (the chairs arrive fully assembled) and in no time it was up and looking beautiful. We did find a small hairline crack in one of the chairs which I did contact Dalby about, it was explained to me that it is a natural product and Kiln Dried so will at some point have small cracks appear as natural (I did Google this out of curiosity and it is correct) - but again Mark with no qualms or arguments offered me a new chair which I did accept and it arrived within a few days. I understand everyone has their own opinions and own experiences, but ours was first class. I will say it doesn't make much sense to me when their customer service is criticised (by a few), why would they be so amazing with me and not so with someone else? Perhaps there are other factors with certain customers? (I have worked in retail...) But that's none of my business. For me anyway everything was great and I will definitely be recommending Dalby Living to family and friends.”

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Posted 1 month ago

“Hoped to place an order but needed the answer to a question before commiting. Sent my enquiry through their website twice, tried the phone number on their Facebook site all to no avail. No response from either! Clearly they don't need the business. Superior customer service when it was Humber Imports.”

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Posted 1 month ago

“Overall this was a very disappointing experience. I wish I'd researched a little better before ordering. Customer communication is extremely poor. There is no working telephone number to call (this alone should have been a red flag), and response to emails took weeks. At one point I was convinced I had been scammed! The original items delivered were badly cracked, and seat cushions were torn. They replaced the items without quibble, which was great, but didn't bother to contact me to arrange a delivery date for this, despite asking several times. The replacement items were also a problem, as the threads that you screw into were not biting so could not be assembled, and several had rusted out completely. Luckily my husband is an engineer and was able to sort this out. At this point we were totally fed up constantly chasing and waiting, and didn't want the hassle of repackaging everything and returning yet again. One remaining seat cushions was missed on the replacement so we had to wait a further 2 weeks for this. It was well over a month from ordering before we ended up with the furniture we can use. In terms of quality the teak is thick and nicely designed. I hope it will last. The cushions are thick but the covers are thin, with multiple threads pulling at seams. I don't think these will last and will need recovering. The high customer ratings are strange, and not at all reflective of my experience. I would advise caution before ordering. Buyer beware.”

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Posted 1 month ago

“Very happy with my purchase, excellent quality and very well made.”

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Posted 1 month ago

“We're very happy with our steamer chairs. They were a great price, arrived quickly, well packaged and good quality.”

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Posted 1 month ago

Dalby Living is rated 4.8 based on 1,674 reviews