CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.85

4.9 Rating 760 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 15th May 2025

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CupsDirect 5 star review on 6th May 2025

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CupsDirect 5 star review on 28th April 2025

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CupsDirect 5 star review on 17th April 2025

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108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fair price. Product as described. Delivered on time”

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Posted 1 year ago

“Never had a problem”

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Posted 1 year ago

“Good service.”

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Posted 1 year ago

Hello Kelvin, Thank you for bringing this to our attention and thank you for taking my call just now. It seems there has been a communication issue, where you didn't receive an automatic email requesting a date for collection. We are working on a way for our system to notify us if we don't receive a reply to such an email so we can know if it needs a follow-up. Your return has now been processed and I hope this has been resolved in a way that you are happy with. Kind Regards, Ellie

Posted 1 year ago

“Great service for delivery, good customer service, cups are good quality, price for delivery could be slightly lower.”

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Posted 1 year ago

Thank you Raj for your 4 star rating! We're glad to hear that you found our delivery service to be great, as well as our customer service. We also appreciate your comment on the delivery price. We are always striving to improve and your feedback is valuable to us. Ellie

Posted 1 year ago

“Good cups and lids.”

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Posted 1 year ago

“Always been more than satisfied with this company. However this time I have been told on the phone that you will not stock 6oz hot cup lids as they are an unusual size! They are the most popular size in every Artisan coffee shop in the country. Surely your staff are misinformed?”

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Posted 2 years ago

“Good quality products”

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Posted 2 years ago

“Really disappointed with the delivery. Which is such as shame because the product is perfect”

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Posted 2 years ago

“Delivery took a week before I received the products. The shop is very helpful when I emailed and ask and tried to find out when will I get the delivery.”

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Posted 2 years ago

“cupsdirect service is great. definitely recommend. easy to order, great tracking, fast deliveries.”

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Posted 2 years ago

“Big thank you to the support team with the quick replies!”

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Posted 2 years ago

“great prices, only issue is would prefer option of next day delivery, even at an additional cost as it is difficult to get an emergency order.”

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Posted 2 years ago

“Great service, arrived earlier than expected.”

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Posted 2 years ago

“Easy to order, prompt delivery”

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Posted 2 years ago

“Package not yet received. Was due for delivery 15th December Customer service from both Andy and Will was excellent. Called me to keep me updated with progress of my package and issued a partial refund.”

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Posted 2 years ago

Hi Amanda, Thank you for feedback, Apologies for the delays and issues with your local DPD depot. We hope the product works out well, and would love to get another opportunity to supply you in the future. Kind Regards.

Posted 2 years ago

“The base for the sauce pot is excellent but the lid is thinner than the pot base and difficult to close.”

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Posted 2 years ago

“Deliveries comes at random. I get deliveries from different suppliers using same delivery company, and always get email and message advising with delivery window. Never get one when CupsDirect sending. Cup/lid quality not bad, but way too many rejects in every box.”

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Posted 2 years ago

“I still haven’t received my parcels”

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Posted 2 years ago

CupsDirect is rated 4.9 based on 760 reviews