Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.47

4.5 Rating 865 Reviews

89 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.5

Based on 865 reviews


Shipping & Delivery
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and professional”

Helpful Report

Posted 5 years ago

“I can report the same mix of experiences as others: tried to book a flight online that was very cheap and had the purchase fail. Following up with a call, I was looked after by Christie who offered me a more expensive price for the flight, but still a huge bargain compared to anyone else. She answered lots of questions and was very helpful, with e-tickets received in the hour, so despite the unorthodox sales technique, I am a happy customer.”

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Posted 5 years ago

“Solid service”

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Posted 5 years ago

“Overall, pretty easy to deal with, there was a slight problem trying to transfer me to the right department, as my first booking was declined and by the time they rebooked me the price went up but as I said, overall quite Good.”

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Posted 5 years ago

“Good”

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Posted 5 years ago

“Very Quick & Easy process & very helpful & polite by Kathy Hart from Crystal Travel , Would recommend this service”

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Posted 5 years ago

“Thank You. Personal, friendly service.”

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Posted 5 years ago

“The lady was very nice”

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Posted 5 years ago

“Good service , Fred is very good to deal with. Although little worried as in online it started as 706 finally ended with 749 pounds, that's worry part”

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Posted 5 years ago

“Good customer service”

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Posted 5 years ago

“I would like to thank ricky About his service”

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Posted 5 years ago

“Great service and excellent”

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Posted 5 years ago

“I was serbed by Christy. Very kind and helpful.”

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Posted 5 years ago

“Very good service and prompt and very helpful customer service team.”

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Posted 5 years ago

“Crystal travel help and support me to find a good flight - no doubt staff who was very helpful. Many thanks”

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Posted 5 years ago

“Freddie was helpful”

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Posted 5 years ago

“Good online and phone service with Christy. Efficient and helpful.”

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Posted 5 years ago

“I have used crystal Travel before and find them very good service”

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Posted 5 years ago

“Very good customer service receive from Kathy.”

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Posted 5 years ago

“Initial online booking was for £140 but failed. Got call from very helpful agent who informed me that prices went up to £155 which was still the cheapest flight so went ahead and booked”

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Posted 5 years ago

Crystal Travel is rated 4.5 based on 865 reviews