CRU Kafe Reviews

Name: CRU Kafe
Address: 85 great portland street, London, London
Rating: 4.59

4.6 Rating 999 Reviews

89 %

of reviewers recommend CRU Kafe

4.6

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3642 5294

Email:

Help@crukafe.com

Location:

85 great portland street,
London
London
W1W 7LT

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CRU Kafe 5 star review on 31st August 2025

Christine Chamberlain

CRU Kafe 5 star review on 31st March 2022

Mark Smales

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order didn't ever arrive. I sent a message to the help email address and never got a response”

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Posted 1 year ago

“Great coffee But way too expensive”

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Posted 1 year ago

“I bought the sample pack and have now tried every variety, I found them all to be too weak, suggesting insufficient coffee in each pod. I shall not to be buying again”

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Posted 2 years ago

“Hi unfortunately we have not been able to try the pods as they don’t fit, even though I checked your pods were for nespresso so sad”

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Posted 2 years ago

“Ordered once, it never arrived. Ordered a replacement again after speaking to support and it arrived with coffee everywhere, packaging ruined and in a royal mail bag to contain the mess. Never ordering again.”

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Posted 2 years ago

“I am taste testing the discovery box. So far (4 packs) are all quite mild and don’t have the richness I like. Will review once all packs used. 👍🏼”

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Posted 2 years ago

“Never received”

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Posted 2 years ago

“I have just received my box and there are 5 boxes missing”

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Posted 2 years ago

“As a present, I bought a upress pod recycler along with some pods. Unfortunately, this gift was duplicated so I wanted to return the recycler. My email, requesting the procedure after I met an issue on the website, just gave me a link to the same part of the website. It is not possible to return the recycler via the website and subsequent emails were ignored.”

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Posted 2 years ago

“Your coffee is great but you never answer the phone, you never reply to voicemais, you never reply to emails and it's next to impossible to get a podback bag if you're on a subscription. Very unimpressed.”

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Posted 2 years ago

“I received a shipment when I advised that my machine only took the larger pods. It would be nice to get a refund”

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Posted 2 years ago

“Sadly, I was very disappointed with my purchase, the coffee flavour is great, I will say that, but only when we manage to extract any coffee out of a pod. Have no problem with any of the half caff pods, they go through beautifully and so do any other nespresso compatible pods, so it’s definitely not our machine that is the problem. Sadly, the decaf pods (I purchased over 100 of them) are a real struggle, it’s literally dripping through. On top of my extraction struggle, I have sent 2 email asking for help, maybe there is something I might be doing wrong. But to this day I have not received any reply to either of them. It’s been almost 2 weeks now. I purchased on a friends recommendation and I am 100% disappointed.”

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Posted 2 years ago

“My latest order was never delivered. I have emailed you about this with no reply so far!! jonathanthornton1947@gmail.com”

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Posted 3 years ago

“The order didn’t arrive yet”

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Posted 3 years ago

“Order was damaged. Zero communication from company.”

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Posted 3 years ago

“Delivery tools weeks to arrive, I called twice nobody answer and nobody replied later…you shouldn’t treat good customers like this…”

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Posted 3 years ago

“I have not received my latest order from you”

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Posted 4 years ago

“I was very disappointed with the quality of this product which is sold as organic coffee for espresso. Coffee is very mild despite being sold as a roast six, and has also been ground to not sufficiently fine texture. This means that it produced a very weak espresso coffee either in a moka or a Coffee machine.”

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Posted 4 years ago

“Didn't receive my order”

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Posted 4 years ago

Hi Jennifer, Thanks for taking the time to leave us a review, but sorry to hear you haven't received your order. This has actually been marked as delivered for quite a while now, so if you'd like to get in touch with us directly we'd be happy to help you solve the issue. help@crukafe.com Best, CRU team

Posted 4 years ago

“The Nespresso pods do not work in my Nespresso machine! Get a couple drops out of them and that's it! Not happy at all.”

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Posted 4 years ago

CRU Kafe is rated 4.6 based on 999 reviews