“Excellent company to deal with. Being only 5ft I sometimes find it hard to get the right length in trousers but I can get length 26in at Country Collection, (most company's are 27/28 which are too long ) and they fit perfectly. The service is excellent as are the clothes. Ordering and returns are easy.”
Thank you. We’re glad to hear you found the right length and that the service and clothing meet your needs, and that ordering and returns are easy.
Kind regards,
Rebecca - Team Country Collection
Thank you. We’re glad to hear your order was well packed and delivered promptly. We appreciate your feedback and hope to see you again.
Kind regards,
Rebecca - Team Country Collection
Thank you. We’re glad to hear you found everything first class and a great bargain in the sale, and that you’d recommend us to others.
Kind regards,
Rebecca - Team Country Collection
“Very pleased with the service. I had to return the first trousers I ordered as they were too big. Free returns and within a week I had a replacement in the smaller size. Thank you,”
Thank you. We’re glad the free returns helped and that you received a replacement in the smaller size within a week.
Kind regards,
Rebecca - Team Country Collection
“I have purchased is few items from Country Collection and they have always been a perfect fit . The trousers look smart and yet casual at the same time so I can wear them for just about any event. I will be back to see the autumn Country Collection.”
Thank you. We’re glad to hear the items have been a perfect fit and that the trousers work for both smart and casual looks. Looking forward to sharing the autumn Country Collection with you.
Kind regards,
Rebecca - Team Country Collection
Thank you. We’re glad the order was fast, packaging sensible, delivery quick, and the material top quality.
Kind regards,
Rebecca - Team Country Collection
“I can always rely on the quality & service of Country Collection. The clothes I have bought so far have all been a good fit & well made. They wash very well too & mostly do not even need ironing. Always a good buy.”
Thank you. We’re glad to hear the pieces you’ve bought fit well, are well made, and wash well without needing ironing.
Kind regards,
Rebecca - Team Country Collection
Thank you for letting us know. We're sorry to hear the parcel was misdirected by Royal Mail and arrived battered.
Kind regards,
Rebecca - Team Country Collection
“I have bought from Country Collection for several years and always found their staff polite and efficient.
There was a hitch concerning the validity of my credit card at your end on my last order, which has not happened before and which was dealt with your end and the order restored.
B V Wilson”
Thank you for your review, Valerie. We’re glad to hear the credit card issue was resolved and your order was restored.
Kind regards,
Rebecca - Team Country Collection
“I ordered two items from Country Collection via their web site. The process was straight forward and I was kept well informed of the progress of the order. The order arrived on time and in good shape.
I am very satisfied with both items.”
Thank you for your review. We’re glad to hear the process was straight forward and your order arrived on time in good condition, and that you’re satisfied with both items.
Kind regards,
Rebecca - Team Country Collection
“I bought a pair of slippers. They were absolutely fine and arrived on time. But I found the website a bit tricky to use. It did not remember who I was so I shopped as guest just in case.”
Thank you for your review. We’re glad the slippers arrived on time and were fine, though we’re sorry the website was a bit tricky and didn’t remember you. If you’d like any help with your account or have questions, feel free to contact us.
Kind regards,
Rebecca - Team Country Collection
“The goods arrived but one item had not been checked when packing. One piece of the bra was missing and had not been sown in!
However the returns process was speedily executed.”
I'm sorry to hear one bra piece was missing and not sewn in. Unfortunately this has arrived to us like this from the supplier so we will look into how this has happened. We have received it back today and your return has been processed.
It’s good to know the returns process was speedy.
Kind regards,
Team Country Collection
Thank you for your review. We appreciate you letting us know about the fabric composition of the nightdresses.
Kind regards,
Rebecca - Team Country Collection
“As always in excellent service and very polite ladies taking the orders and very good value but I think some of the prices a little high.
Also would be nice to have a 25" skirt length for us small people”
Thank you for your review, Glenda. We’re glad to hear you received excellent service and found value in your order, though you feel some prices are a little high. We’ve noted your suggestion about a 25" skirt length.
Kind regards,
Rebecca - Team Country Collection
