Confused.com is a price comparison website specialising in insurance and financial services. Confused.com is the first & longest-running UK insurance comparison site.
“The website is easy to use and gives great prices and easy to view options. It is easy to follow through to the vendor site and purchase the insurance. No problems.
The issue is the harassment on the telephone from your sales staff. Each time I looked online and didn't purchase immediately, I got a telephone call. During the course of purchasing my last policy I received 3 calls on my mobile, 2 whilst I was at work, despite telling the first caller that I did not want any calls. It is a fundamental misunderstanding of your market - people like me use online sites precisely because we don't want sales calls. Epic fail on your part. I won't use again.”
