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“Recently took out Hastings direct smart miles car insurance through you, this insurance is a money making scheme penalising new drivers.
I was recently informed that my policy was being cancelled the reason given that my score was below 40 on the telematic.
I tried to improve by slowing down & braking gently but my score did not change.
After contacting your customer services I was informed that the problem was driving after 10pm!!
I thought the dashboard being at zero for driving time of day was simply not registering so I carried on.
This curfew was not explained when I took out this policy, I would not have taken it out especially as I was working part time in a night club.
I think that it is a bit excessive to cancel a policy because of this & I found your customer service representative unhelpful & unwavering.
I also think it is unfair to charge me £210 for your unfair cancellation.
Aaron clarke
5010770/00”
