CoachHire4u.com Reviews

Name: CoachHire4u.com
Address: Coach Hire 4U Eaton Green Park, Eaton Green Road, London Luton Airport, Luton, Bedford
Rating: 4.48

4.5 Rating 102 Reviews

88 %

of reviewers recommend CoachHire4u.com

Company Reviews

Metrics

Info

4.5

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About CoachHire4u.com:

Coach Hire 4 U fleet will provide the very best in comfort, safety and technology along with latest up to date carbon friendly engines to the specification that meets your requirement.

From 4-seater executive saloon cars to full size 74 seat executive coaches, travel all over the south of England, throughout the UK and into Europe. Whether it’s corporate travel, private hire, excursions or your daily commute, we can cater for all of your travel needs. Indeed our teams proven logistic excellence ensures that we can manage complicated events with ease, from airport closures to conference transport, giving you total peace of mind. Your safety is assured. All of our vehicles are routinely inspected and maintained by a team of skilled technicians, ensuring that they are perfectly presented and in excellent working order.

Visit Website

Phone:

1582 206 207

Email:

sales@coachhire4u.com

Location:

Coach Hire 4U Eaton Green Park, Eaton Green Road, London Luton Airport,
Luton
Bedford
LU2 9HD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked Coach hire 4 u as long ago as this January, for a weekend in November, to take a party of 55 choral singers, many fairly elderly and a few disabled, from Crawley in Sussex to Norwich via Bury St Edmunds,. I had a few misgivings about using a company based in distant Luton, but they assured me this wouldn’t be a problem, and on the basis of their very cheap price, I agreed to use them. Three weeks before the due date I notified them by email and phone that the collection point was changed by one mile, and the time by one hour. I repeated this in several messages, as I was a little concerned that they might have overlooked it, but they confirmed that the revised arrangements had been passed to their subcontractor. I then had great difficulty in obtaining the name and contact details of that company, and only received it a few hours before our actual departure. In the event, the coach was sent to the wrong address and was more than an hour late, as I had feared, meaning that 55 people were left standing around in the cold, though fortunately not the wet, for 75 minutes, that we were unable to stop en route, that the coach lacked the promised toilet, and that we finally arrived at our venue nearly two hours late, and without lunch or a toilet stop. As we then had to give our concert only 30 minutes after arrival, our party were very uncomfortable and extremely dissatisfied. I naturally raised these concerns with the company on our return, expecting a full apology, explanation of what had gone wrong, and the offer of a partial refund by way of compensation. More than a whole month later, despite my writing and emailing on four occasions, all I have had is a half-apology, no explanation, but blame heaped on the subcontracting company, rather than their own systems. I am convinced that they are hoping our members and I will get fed up with waiting for them to deal with the matter properly, and forget all about our grievance. Any company or individual can make a mistake, although they should have proper systems to prevent this happening, but their failure to respond properly and promptly to our justifiable complaint for a period of several weeks is grossly discourteous and very poor business practice. I’m giving this review two stars, rather than just one, but only because the driver employed by the subcontracted company gave us an excellent service, when he finally arrived, and his late arrival certainly wasn’t his fault.”

Helpful Report

“Very strange but my review is missing! Our trip to Holland started as a disaster - the Driver forgot his ID/Passport so we sat for 3 hours in a service station whilst it was delivered from his home - no apologies or updates. OK driving round but couldn't understand signage in the Docks ie a coach goes down the lane with a coach over it!! Late starting one morning making our day late starting - no apology. Coming home again failed to take notice of French Border Control Police and then the designated lanes we needed. My review reflects poor service and a totallack of any apology or redress. Maybe they have better drivers to achieve the good revies - ours was not one of those! No feedback from my review - head in a bucket maybe!!”

Helpful Report

CoachHire4u.com is rated 4.5 based on 102 reviews