"Cannot fault them in any way. Took 25 of us to/from Liverpool Airport on Boxing Day and New Years Eve at a good price.
Customer service from Val was top class and a huge Thankyou to both our drivers for their excellent service and communication.
Will definitely be using again!"
"I booked Coach hire 4 u as long ago as this January, for a weekend in November, to take a party of 55 choral singers, many fairly elderly and a few disabled, from Crawley in Sussex to Norwich via Bury St Edmunds,. I had a few misgivings about using a company based in distant Luton, but they assured me this wouldn’t be a problem, and on the basis of their very cheap price, I agreed to use them.
Three weeks before the due date I notified them by email and phone that the collection point was changed by one mile, and the time by one hour. I repeated this in several messages, as I was a little concerned that they might have overlooked it, but they confirmed that the revised arrangements had been passed to their subcontractor. I then had great difficulty in obtaining the name and contact details of that company, and only received it a few hours before our actual departure.
In the event, the coach was sent to the wrong address and was more than an hour late, as I had feared, meaning that 55 people were left standing around in the cold, though fortunately not the wet, for 75 minutes, that we were unable to stop en route, that the coach lacked the promised toilet, and that we finally arrived at our venue nearly two hours late, and without lunch or a toilet stop. As we then had to give our concert only 30 minutes after arrival, our party were very uncomfortable and extremely dissatisfied.
I naturally raised these concerns with the company on our return, expecting a full apology, explanation of what had gone wrong, and the offer of a partial refund by way of compensation. More than a whole month later, despite my writing and emailing on four occasions, all I have had is a half-apology, no explanation, but blame heaped on the subcontracting company, rather than their own systems. I am convinced that they are hoping our members and I will get fed up with waiting for them to deal with the matter properly, and forget all about our grievance.
Any company or individual can make a mistake, although they should have proper systems to prevent this happening, but their failure to respond properly and promptly to our justifiable complaint for a period of several weeks is grossly discourteous and very poor business practice.
I’m giving this review two stars, rather than just one, but only because the driver employed by the subcontracted company gave us an excellent service, when he finally arrived, and his late arrival certainly wasn’t his fault."
"Can't complain. Getting a quote was easy and they came back the cheapest. Booking and payment was pretty easy too. The day before I received a text and email to confirm the details and on the night the driver was on time so it was a good service. Thank you."
"Great to work with!!!!
Planned a two day chefs tour to Somerset with numerous stop offs.
Faye was brilliant in organising all the itinerary and Nick our driver was the best so polite and considerate would definitely recommend using them.
Furthermore now planning our next tours with Coach Hire 4 U
Craft Guild of Chefs"
"After being let down by a previous coach company I found Coachhire4U online. Right from the beginning of the booking they were second to none. Everyone I spoke to was polite and helpful, they understood that we are a charity and we had to get payments in before we could send the deposit and nothing was any bother.
The week before they confirmed details and receipt of payment, then the before each part of the trip I received a text and an email confirming details again including the drivers phone number and the phone number for the Duty Manager.
On the day of the outward journey the coach arrived ahead of schedule so was there ready when the Guides started to arrive. The driver was polite and helpful and the coach was a pristine.
On the inbound journey, I was kept informed that the driver was caught in traffic and again when the coach arrived it was pristine again with a lovely helpful and friendly driver.
I thoroughly recommend this company to any group large or small, nothing is too much trouble and if they can help they will."
"Coach Hire 4U provided us with a seamless service. The booking process was very quick and easy, the buses arrived on time and we were met with a lovely driver (John) who avoided traffic and got us to our destination with time to spare. Great service!"
"excellent driver [ Charles] who facilitated with sensitivity the diverse needs of over 50 adults and children- long journey to Skegness from Birmingham. accident near Lincoln meant he had to navigate a different route but ensured comfort breaks and gave more time for us at Skegness. coach clean and well resources for long term travel.
Best company I have encountered in over 20 years of booking and coach travelling."
"It was a wonderful time and a great experience with CoachHire4u. Especially the the fantastic attention and service delivery from Roxanne; she kept her promise. She made our dream come through. Fantastic service keep it up. I will like to book you again."
"I wish I could give a higher mark than 5 Stars, they were EXCELLENT!! From my very first point of contact with Val, who took me through the booking process smoothly and very professionally and then on to the driver Lester, who was fantastic. He knew where to go and was extremely friendly and good fun. A group of 40+ of us went into London to a Medieval Banquet event and we had somebody drop out at the last minute so we offered the place to Lester who (didn't drink but) joined in as though he was part of the group. Much fun was had by all and Lester just became a part of our party by the end of the evening.
If you are ever looking for a coach company to get you to / from your destination then you will not find nicer people nor will you find better coaches, AMAZIING service and superb prices, thank you.
If I am ever in a position to need a coach company again, I am not even going to bother searching, my first and only call will be to Val.
"They are brilliant! We hired CoachHire4u.com for a very demanding national, 8 day campaign tour with 33 stops and a 1700 mile itinerary. The coach was given a complete wrap in campaign livery which was arranged by the company with a partner firm. They did such a good job and that the Daily Express attributed it to George Soros' money. John and Guy, our drivers, were not only professional but cool under pressure and entertained us as well. We're looking forward to working with CoachHire4U again. Thanks from everyone at isitworthit.org.uk"
"I booked a coach to take 50 ish parents across town the the O2 to watch their young ones sing. I plucked this number off of google and it was such a pleasure to deal with this company start to end! Right from my initial enquiry, through booking Val in their office made everything so easy, answered all my queries promptly and sent me all the details so clearly. The coach turned up at the right time, it was very clean and comfortable and the driver was truly delightful and could not have been more helpful. He dropped us off at the most convenient place then went off to park, stayed in text contact with me then came on foot at the end of the concert to make sure we all made it back to the coach. If I ever find myself having to book coaches again I will use them again in a heartbeat!"
"Professionnalisme et sérieux sont les mots qui me vienne à l’esprit pour d’ecrire la société CoachHire4u.Et une mention spéciale à Rakshan Mollova chargée clientèle qui a su être à l’écoute De nos attentes et très réactive dans les échanges de Email.Je recommande fortement cette société pour tout vos transferts et autres."
"The service was fantastic starting with Carl whose patience and skill at handling all queries was nothing short of excellent. The team is grateful for his time and dedication which has contributed greatly to making this trip a memorable one for us. As a result of his faultless administration, there was absolutely nothing to worry about on the transport front; and that was a big part of the organisation. Thanks also to the drivers Ken and particularly John, who showed great flexibility and willingness to do more than expected to enhance the experience for the team. These three names and that of CoachHire4u will go down in the teams history as great contributors to what we aspire to be. Thank you."
"Very strange but my review is missing! Our trip to Holland started as a disaster - the Driver forgot his ID/Passport so we sat for 3 hours in a service station whilst it was delivered from his home - no apologies or updates. OK driving round but couldn't understand signage in the Docks ie a coach goes down the lane with a coach over it!! Late starting one morning making our day late starting - no apology. Coming home again failed to take notice of French Border Control Police and then the designated lanes we needed. My review reflects poor service and a totallack of any apology or redress. Maybe they have better drivers to achieve the good revies - ours was not one of those! No feedback from my review - head in a bucket maybe!!"
"CoachHire4u were able to provide us with several coaches (required for complex movements) with only a couple of days notice. Jacob was my point of contact and was friendly and helpful. My only issue is that the information we requested (coach registration numbers + driver names/contact numbers) were very hard to come by which made things quite tricky on my end."
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