I booked Coach hire 4 u as long ago as this January, for a weekend in November, to take a party of 55 choral singers, many fairly elderly and a few disabled, from Crawley in Sussex to Norwich via Bury St Edmunds,. I had a few misgivings about using a company based in distant Luton, but they assured me this wouldn’t be a problem, and on the basis of their very cheap price, I agreed to use them. Three weeks before the due date I notified them by email and phone that the collection point was changed by one mile, and the time by one hour. I repeated this in several messages, as I was a little concerned that they might have overlooked it, but they confirmed that the revised arrangements had been passed to their subcontractor. I then had great difficulty in obtaining the name and contact details of that company, and only received it a few hours before our actual departure. In the event, the coach was sent to the wrong address and was more than an hour late, as I had feared, meaning that 55 people were left standing around in the cold, though fortunately not the wet, for 75 minutes, that we were unable to stop en route, that the coach lacked the promised toilet, and that we finally arrived at our venue nearly two hours late, and without lunch or a toilet stop. As we then had to give our concert only 30 minutes after arrival, our party were very uncomfortable and extremely dissatisfied. I naturally raised these concerns with the company on our return, expecting a full apology, explanation of what had gone wrong, and the offer of a partial refund by way of compensation. More than a whole month later, despite my writing and emailing on four occasions, all I have had is a half-apology, no explanation, but blame heaped on the subcontracting company, rather than their own systems. I am convinced that they are hoping our members and I will get fed up with waiting for them to deal with the matter properly, and forget all about our grievance. Any company or individual can make a mistake, although they should have proper systems to prevent this happening, but their failure to respond properly and promptly to our justifiable complaint for a period of several weeks is grossly discourteous and very poor business practice. I’m giving this review two stars, rather than just one, but only because the driver employed by the subcontracted company gave us an excellent service, when he finally arrived, and his late arrival certainly wasn’t his fault.