“Customer service was absolutely first class. I ordered the Norfolk Leisure Pandora 3x3.6m leaf gazebo for our holiday home lodge to go on the deck and had a concern about whether the patio doors would pass under the gazebo leaves when fully vertical. Lyndan, the customer sales director, was marvelously patient in the face of my detailed queries and even referred back to Norfolk Leisure several times to ensure accurate information which did not appear to be online anywhere, including several major suppliers. Price point was secondary to me, but ClearSpell were very competitive. With first rate customer service and a competitive price what's not to like!”
“Very poor quality, does not fit left hand corner sofa that is well within stated measurements. Draw string zipper system doesn’t work as soon as a light breeze blows falls off. Contacted customer service for a return and no response…”
Hi, thank you for your review. I'm sorry to hear that the cover is not satisfactory. Could you please contact us with your order number so we can rectify the issue for you? We would not intentionally ignore any customer service query.
Many Thanks,
Clearspell
“We've used ClearSpell twice now and have been very happy both times, with the quality and the service. I bought a large waterproof cover for furniture - larger than was available in many places - and it rained the other day and it certainly did the job. It is a good, thick-quality material and came very quickly. The prices are very reasonable compared with other sites given the good quality. Very pleased with ClearSpell and I would definitely shop with them again.”
“The tweed dog bed itself is a good price, well made and liked by the dogs.
I would recommend.
The Evri delivery is what let the service down. It took ages to arrive when it could have been here very quickly by Royal Mail.”
“As Clearspell have failed to respond to any of my emails, refused to acknowledge my return despite photographic evidence, refused to refund me. I strongly advise all customers to keep well away from this company”
Thank you for your review. I am really sorry on this occasion that we were unable to meet your expectations. Whilst we haven't manage to locate the returned goods, we believe they were returned and have now issued a full refund. Our apologies for the lapse in service.
