“Very poor quality, does not fit left hand corner sofa that is well within stated measurements. Draw string zipper system doesn’t work as soon as a light breeze blows falls off. Contacted customer service for a return and no response…”
Hi, thank you for your review. I'm sorry to hear that the cover is not satisfactory. Could you please contact us with your order number so we can rectify the issue for you? We would not intentionally ignore any customer service query.
Many Thanks,
Clearspell
“As Clearspell have failed to respond to any of my emails, refused to acknowledge my return despite photographic evidence, refused to refund me. I strongly advise all customers to keep well away from this company”
Thank you for your review. I am really sorry on this occasion that we were unable to meet your expectations. Whilst we haven't manage to locate the returned goods, we believe they were returned and have now issued a full refund. Our apologies for the lapse in service.
“Very disappointed, the cover blows off even in the mild winds. Nothing to fasten it down with, could do with straps around the bottom so you can fasten it to the chair legs. Surely Clearspell can design a better cover fit for purpose. not cheap at £52 feel has though we have wasted our money.”
Thank you for your feedback, the cover is too short for the garden furniture you have. You require a higher cover or you cannot securely pull the cord under your chairs. Please kindly contact me to arrange and exchange for the correct size cover or a refund if you prefer. Many thanks
Thank you for your feedback. I’m sorry that the product or service did not meet your expectations. I have emailed to try and find out why it was a bad experience but not yet had a reply. Please kindly contact me to resolve any issues that you may have.
Thank you
“The service was good in terms of speed of delivery and notifications, however, the product itself that I paid 99 quid for, is not good.
See below for review of the cover!”
