Chiswick Tea Co. Reviews

Name: Chiswick Tea Co.
Address: Limmers Storage, Stakes Lane, Southampton, London
Rating: 4.81

4.8 Rating 1,332 Reviews

96 %

of reviewers recommend Chiswick Tea Co.

4.8

Based on 1,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8581 2472

Email:

info@chiswicktea.com

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Chiswick Tea Co. 5 star review on 9th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my order yet as the Irish VAT was not paid on the item , but the UK VAT was, for which I am not liable as the teapot was shipping out of the UK”

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Posted 10 months ago

“I bought 500mg of Organic Earl Grey. It just doest have that Bergamon taste, which i love, sadly not my cup of tea.”

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Posted 10 months ago

“I’d like to write a nice review really but since you haven’t delivered my tea, I can’t write a review at all other than to say you’re asking for a review before you’ve sent me what I’ve paid for 🤪🤪”

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Posted 11 months ago

“Wrote to Chiswick Tea Co. For advice and suggested the entirely wrong lid part for my teapot. They sent me a lid for a 900ml teapot when mine was about 600ml! It was far too large! After complaining that it would.cost me more than three times the price of the lid to return it than it cost me to pay for sending the incorrect one and for returning the one that they sent! The lid only cost £1.99, however, postage cost £2.95 each way and 33p tax. They did say that they would refund me the £1.99 and that I could keep the lid which was quite useless to me. I would have thought that they might have given me a free return label and sent me the correct size lid! However, that was not suggested or offered! Really, disappointed!”

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Posted 1 year ago

“Haven’t received my order yet”

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Posted 1 year ago

“I never opted in for marketing e-mails asking for reviews. Every company does it and it is a pain in the neck”

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Posted 1 year ago

“SOLD OUT, SOLD OUT, SOLD OUT... seriously? Not the best first impression!”

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Posted 2 years ago

“my order arrived via Royal Mail but the photograph of it went directly to my junk mail so I never knew it was there and so it must have been stolen after a few days of its arrival as it was left inside the street door of our building.”

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Posted 2 years ago

“Haven’t received the teapot yet!”

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Posted 2 years ago

“The system for payment is nonsensical, for example your system refused to except my post code and My telephone number. Endless trying to prove that I can distinguish grapes and other fruits........the purchase process very combersome.It's only because of the tea that I would bother with you. Regards. (- 1 out of 10 ).”

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Posted 2 years ago

“We haven't received your delivery! Why don't you use an alternative delivery company instead of Royal Mail ?!?”

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Posted 2 years ago

“2 weeks after I ordered and payed, I didn't get the tea, so I cannot rate the product at all.”

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Posted 3 years ago

“Tea never arrived. Perhaps you should consider your postage options.”

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Posted 3 years ago

“Quality of glass cups and saucers is not acceptable and actually dangerous. The saucers are not made for the cups and the cups move around with hot liquid in them. You can carry them without risking pouring hot water on yourself. Customer service told me to use cold water and they won’t move around.”

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Posted 3 years ago

“I really do not enjoy giving bad reviews. I found Chiswick Tea's Camomile Tea on Amazon and was delighted with it so ordered a few more from Chiswick direct. Despite the website saying they ship in 24hrs using Royal Mail's tracked service it didn't appear on the RM website for a week and I still haven't received the three teas yet so I can't say whether the packaging was damaged or give any reviews of the three individual teas.”

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Posted 3 years ago

“My first order was cancelled as they decided that they had underpriced the tea bags. No apology or attempt to make up for the inconvenience.”

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Posted 3 years ago

“Fast delivery .false advertising”

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Posted 4 years ago

“Product not as advertised. Waiting for a replacement.”

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Posted 5 years ago

“I still haven't received my order after 15 days. I complained once. Got no real help.”

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Posted 5 years ago

“j'ai commandé le 2 décembre 2019, nous somme le 14 décembre et je n'ai toujours rien reçu !!! le port m'a couté 2 fois le prix de la marchandise !!! mais j'ai accepté car j'étais pressé !!! et toujours pas de nouvelle ! un scandale... à éviter Chiswick tea Co. J-F Cholley”

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Posted 5 years ago

Chiswick Tea Co. is rated 4.8 based on 1,332 reviews