Name: Cars On Demand
Address: Walton Road, Wetherby
Rating: 4.25

“I have used Cars on Demand for 9 consecutive years and have been very satisfied. Pricing is reasonable, delivery and collection smooth while the stand out has been customer service. Jenny Shaw is clear, quick, efficient and always prepared to go the extra mile.”

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Dear Michael, Thank you for your very kind review and for being a loyal customer over many years. I have passed your comments to Jenny and all of the team. Kind Regards Paul

“Ben and the team provided a first-class service. I needed a top end SUV whilst I waited for my new company car, and the comms service level was great. Highly recommend.”

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Dear Jeff, Thank you very much for your review, I will pass this on to the team whom I know will be delighted. Kind Regards Paul

“Used them last year and had a great experience. I needed another car for a few months from April to last week so used them again. They supplied a DS3 auto which was very good. They delivered and collected the car as agreed and all went well - can highly recommend.”

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Hi Ben, Thank you once again for trusting us with your business. Kind Regards Paul & the team at Cars on Demand.

“We have used Cars-on-demand twice now, for 1-2 months temporary cars and the service has been excellent. Our contact, Jenny, is brilliant - super responsive and helpful, making the whole process very smooth. Delivery/collection service also very professional and no extra charges were taken from us. Both cars were overall in very good condition. One downside of their offer is that the lease is not paid “pro-rata”, after the 1st 28 days - something to bear in mind when you’re renting with them. But overall I would highly recommend this company !”

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Dear Nicolas, Thank you very much for taking the time to leave your review, your comments have been passed to Jenny and the team. We are delighted that your experience has been excellent. Your comments about the period after the initial 28 days are noted and are being considered. We look forward to being of service to you again in the future. Kind Regards All of the team at Cars on Demand.

“Cars on Demand are a lovely company to lease a car from. They have a wide range of vehicles to choose from and Jenny was a super helpful and understanding of my needs. The brand new car was delivered in a timely manner by two very friendly guys who took their time to explain all the features. It was not a problem to extend my lease term as my shipped car was delayed. When I arranged for the car to be collected (3 months later) I had moved house and it wasn't a problem or extra charge. I highly recommend leasing your next car from Cars on Demand.”

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Dear Janice, Thank you very much for your kind review, Jenny and the team are very grateful and thank you for your business. Kind Regards Paul & all of the team at Cars on Demand.

“The on-line enquiry process and follow up is very quick and easy, all the staff I spoke with were friendly and professional. Choices of cars were a little limited but I found something suitable, it was delivered on time and very clean / tidy, and collected at the end (after 3 months) on time as agreed. All in all, although more expensive than a longer term lease, it was great service.”

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“Avoid this company at all cost! Cars on Demand charged me £558 for just FOUR hairline scratches and small (100mm and less) scuffs bearing in mind I had the car for 5 months. I argued that this was down to regular wear and tear resulting from regular use but to no avail. What is interesting is that the contract doesn't specify what the company considers "unacceptable" damage and there are no details on the charges for such. I got this information only AFTER I signed the contract as part of the handover document. Make sure you check it carefully and take your own photographs upon delivery and collection. They will charge for every tiny mark individually and the total bill can be pretty high. Also, as they are not members of BVRLA they don't subscribe to the BVLRA standard and you will not be able to take your dispute to them. My advice - stay well clear of this company and go with a reputable firm. It will be cheaper in the long run.”

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Dear Ilona, We regret that you feel this way about the end of life charges and the contract dates. We had sent a contract extension which you signed for. You then asked to terminate the agreement several days later. Whilst each extension is for 28 days, we did offer to make a refund should we find another customer to hire the car. Unfortunately, this was not possible due to the car only having 1 month left on our fleet. We offered you a credit of £100.00 as a gesture of goodwill which you accepted. Unfortunately, having reviewed the details of the damage on the return of the car, we cannot accept your view of the level of damage. The door sills at the rear passenger side and both front and rear door sills on the drivers side, had large scratches and dents that required local repairs, along with a large deep scratch on the bumper top and a deep chip to the bonnet. All of these exceeded the fair wear and tear standards that had been sent to you prior to collection. Due to the extent of the damage and the large costs involved in repairing cars, we could not absorb these, however we did mitigate them as best we could. Once again, we regret that you are unhappy about the charges however, having reviewed the case and all of the damage notes, we feel that we have been fair with the charges and allowances made. Kind Regards Cars on Demand.

“These are the best in the business - we have used Cars On Demand for over 10 years and nobody comes close to their level of service, I have no hesitation in giving them my recommendation.”

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“Keep away from these cowboys”

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“Really helpful and explained everything clearly before sale, car delivered on time and was new. The price was competitive against similar companies and cheaper than car hire, used it for 3 months and returned when finished with. Charged for a couple of bits of damage which I was aware of - expensive but my own fault. Overall, very good service and good value for a short lease.”

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“After numerous emails and stating to remove my review or they will or take further action I have been forced to delete the text but my review still stands I just can't write about it”

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Dear Laura, We regret you feel this way however, the comments you have made are simply not true. The reviews left were defamatory and we simply asked you to remove the defamatory comments, we did not and would never ask for a review to be removed. Unfortunately, you damaged the car and it has to be recharged. Whilst we understand you are unhappy about this, had the damage not occurred, there would be no charges. We accept you disagree with the inspection and we had agreed to retain the alloy wheels for you to have inspected along with arranging for the car to be inspected to ascertain the damage costs etc. Our team agreed a repayment plan with you which you had accepted. Once again, we regret you are unhappy.

“I have found Cars On Demand an extremely professional company. I needed to lease a car for a couple of months while awaiting my new car to be delivered. Jenny was so helpful - and answered my many questions with great patience. The car was delivered on time.”

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“I contacted Cars on Demand for a 6 month 'variable' lease and my enquiry was handled by Jenny (from start to finish) the service I received was first class. They sourced me a great car and their support and customer service throughout the process has been exemplary. I have no hesitation in recommending their services to anyone”

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“I had specific requirements for the car I wanted for at least 3 months whilst I was waiting for my new car and Jenny was able to sort out just the perfect car. I collected the car myself the gentleman I collected from was very professional, showed me everything about the car, I had a test drive before driving off. Thank you Jenny and your team for your understanding, support and all the help you gave me, great customer service. I will 100% recommend cars on demand.”

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Dear Lyndy, Thank you for your review, I will pass your kind comments on to Jenny and the team. Regards Paul

“Prompt service no messing around, car here at time specified which and i was given an hours range as arrival time not just morning. Thank you Jenny!”

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“When my car got totaled, Cars-on-Demand seemed like a good option while I shopped around for a permanent replacement. The service provided by Cars-on-Demand was professional and courteous. The reason for my very low rating is due to Cars-on-Demand insisting on charging me for the tiniest of barely visible scratches - all on the tyre rims. Something that would normally fall under wear and tear! Bear in mind that some of the scratches were so minute that even the very thorough inspectors did not see them while inspecting the car on pick-up at my property, and yet, somehow the eagled-eyed staff at the company office were able to spot the scratches from pictures taken by the inspectors on a mobile phone! In total I lost £444.00 from my deposit which I am really not happy about! My complaints fell on deaf ears. Because of this I will NOT be recommending Cars-on-Demand to anyone.”

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Dear Onuora, Thank you for your review and we are delighted you found our service to be professional and courteous. Regarding the recharge for the alloy wheel, there was only one charge for £102.00 including VAT. The collection driver did note this at the point of collection and you signed confirming the visible damage which required a full repair, as it did not fall within the normal wear and tear guidelines sent to you before collection. All images from the collection along with your signature were sent to you via the link from the collection app. We regret that you found it necessary to raise this as we refunded your deposit minus the £102.00 immediately that this was confirmed with you - we are unsure as to what the £440.00 in your review relates to - please contact us as we have not made a deduction for this amount. Once again, we are delighted you found our service to be good and we regret that you could only leave a 1 star rating despite our best efforts. Yours Sincerely, Paul

“Great customer service from sales to accounts, they do go over and above to keep the customer happy. Thanks Jenny, Lydia, Kylie and team”

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“The speed and efficiency is fantastic, everyone I have spoken to has been so helpful and professional. They have gone over and above to help me - excellent customer service!”

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“I’ve had to lease a car whilst mine was being restored. I’ve leased several cars over 8 months and Cars On Demand have been very helpful, the service was faultless! so easy and efficient, Thank you!”

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“I leave a 1 star review to ensure future customers read this as a warning. CoD's service in terms of providing a timely and clean car are fine. They are also responsive over email with any queries. The thing to flag is that upon return of the vehicle (particularly if you have used it generally for a a few months) is to not to expect to receive any of your deposit back. CoD will send two team members to spend nearly an hour inspecting every panel of the car and finding the tiniest of scratches and minute damage, before providing you with a bill. Rather conveniently, the cost for repairing the damage is almost exactly the amount held as deposit. The repair costs are significantly above market price. Whilst some of the damage on the car, I agree, warranted a minor repair, a lot of it is just general wear and tear that happens. CoD appears to want to receive its cars in showroom or brand new condition and will charge you (a lot!) to return them to such condition. I therefore advise that you either arrange the car to be professionally valeted and polished prior to handing back - or accept that you will not receive any of your deposit back. Failing that - use another company! Shan”

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Dear Shan, We regret that you feel the need to leave a negative review as we believe the experience overall with your lease and the car was very good. In terms of the return standards, due to the age of our cars, as you would expect, the return standards are higher than would be the case for a 2 - 4 year lease vehicle. We do however before collecting our cars forward a return standards document detailing what is fair wear and tear along with guidance as to our charges for repairs. Customers may also arrange to have the vehicles repaired prior to return provided they are repaired to the manufacturer's standards. With regards to your vehicle, the largest item was the front bumper - I understand you felt the need for a repair and respray was not required as you felt the damage was a scuff, however alongside the paint damage, the valance underneath was also damaged and gouged hence the reason it required both a repair and respray. The offside and nearside front doors also had scratches that you felt could have been removed with a valet. Unfortunately, this was not possible however they were repaired with a local flat and polish repair which takes longer than a valet. The offside rear alloy wheel you felt should be a standard repair, however, the wheel is a polished alloy and therefore more expensive to repair - as per your request we also sent you the images from delivery and collection to confirm this was new damage and not already on the car. The nearside rear door shut was also scratched and this was also repaired with a flat a polish. The tailgate trim, offside rear door trim and boot floor plastic trims all had gouges that required textured repairs. With regards to the costs, the total repair costs were £795.00 plus VAT (which we do not keep). As per my email to you, our charges also have to cover the downtime of the vehicle and any costs incurred to take the vehicle for repairs which include both driver time and fuel. In an ideal world, we would rather not have to recharge any damage costs as they are the largest area of dispute, we do however always try to be fair with our assessment and charges - it would be much easier and more cost-effective for us if cars were returned without damage or with the damage already repaired to a suitable standard as we do not profit from damage charges. Once again, we regret the need for you to feel the need to leave a negative review however we do understand that lease return charges are always unwelcome. Yours Sincerely, Paul

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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