Cars On Demand Reviews

Name: Cars On Demand
Address: Walton Road, Wetherby
Rating: 4.27

4.3 Rating 64 Reviews

81 %

of reviewers recommend Cars On Demand

Company Reviews

Metrics

Info

4.3

Based on 64 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cars On Demand:

Short Term Flexible car leasing

Visit Website

Phone:

03333232670

Email:

sales@carsondemand.co.uk

Location:

Walton Road
Wetherby
LS22 5DZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DON'T DO IT - Seriously. I rented a vehicle for 28 days for roughly £380 - my final invoice £1,362.00. There was general wear and tear on the vehicle upon its return, a chipped light, scratches from getting in and out of the vehicle and a scratch on the underneath of the grill and they refused to cover it with their own insurance or under general wear and tear. For this price go to a reputable 28 day leasing company like Hertz - for the same price with more included in the agreement and worry free, consumer friendly insurance and terms. I escalated this to the commercial director James Birch - he didn't even have the decency to call and discuss the matter, hiding behind email communication only. I read a review similar to mine and I ignored it, thinking it was the consumers fault, or it wouldn't be a major cost, or it wouldn't happen to me - it has now happened to me - seriously do not do business with this company.”

Helpful Report

Dear “Anonymous” We note that you do not wish for your own name to be published however you are happy to name members of the team that attempted to help you. We also note that you left an earlier anonymous review using another person’s e mail address hoping we would not be able to identify who had left the review. You have been supplied with all of the images of the damage to the vehicle that were noted when collected – items that were time stamped and signed for by the person you nominated to hand the vehicle back to us. The bulk of the charges relate to the front headlight unit which has significant damage and requires replacement. The general wear and tear and light scratches you refer to include a large gouge to the underside of the front valance and the OSF door had significant scratches along the entire panel that penetrated all the way to the primer. The OSF interior door shut also had a large chip that penetrated to the primer. Quite how you could consider these fair wear and tear is simply incredulous. You clearly misused the car and now do not wish to take responsibility for your own actions. We do not supply insurance with our cars nor do we cover damage caused by customers on our own policy – the significant damage caused by yourself was signed for on collection and was your own responsibility. We note that you paid for this upon receipt of the invoice. When we make mistakes we will happily admit to it, in this instance however we have only recharged you for the significant amount of damage you caused to the vehicle. Yours Sincerely, Paul Brown Managing Director.

“Dealt with Ben and have to say service from start to finish was excellent, he got the job done with speed and efficiency, which is all we could ask for. Will definitely recommend.”

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“In the beginning, it seemed like a good company to use. But it turned out, the communication wasn't best from their side. Sales guys forget to tell about information regarding to how to terminated the contract and how to return the car. Also my contract says, I had to give them 48 hours to arrange the pick up (and not 48 working hours), so I have called them on a Monday to pick up the car on the Friday which they were not able to do. They eventually take the car on the following Monday but they charged me for an extra 3 days of use, I have asked them to be flexible because it is not my fault but I got a rude response instead. Within a few days they took the money for the extra 3 days but I had to called them at least 3 times and wait at least a month to get my excess deposit back.”

Helpful Report

Dear Sandor, We regret that you are not satisfied with the way the termination of your lease was managed. With regards the issues raised, your contract renewal notice for a further 28 days was sent to you on the 23rd December 2019. You contacted us later on the 23rd to request a collection, and we advised that the 48 hour notice period meant that (due to the Christmas break, bank holiday period and weekend), the earliest date this could be completed was the 30th December, and advised that the 3 days of use of the car over that period would be chargeable. The cars was collected on the 30th and you paid for the 3 days. We requested the account details to which the excess deposit was to be returned on 3 separate occasions over several weeks. Once you finally supplied these, we returned the deposit to you within 48 hours. Yours Sincerely, Cars on Demand.

“Easy to deal with, competitive and flexible. They always have suitable cars available and ready on time.”

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“First contact was a call to the office, spoke with Jordan, he was very helpful and very friendly, we had many questions for him and he patiently answered all of them. He I'd definitely an asset to the company! Keep up the fantastic work!”

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“Great service. I would recommend Cars on Demand for car leasing without hesitation. Jordan Thackray was excellent and dealt with all my questions quickly and made the whole process really easy.”

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“Leased a car for 6 months from Cars on Demand, had exceptional service from all the team from the start to the end, would highly recommend them to others”

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“Couldn't recommend Cars on Demand highly enough! Very helpful throughout the process, providing easy to navigate quotes and contracts. Car itself was spotless, and the guys at my local office were more than accommodating in being flexible around when i picked the car up and dropped it off. Highly recommended and will be using in the future! Thanks Again”

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“Really good service. Quick, friendly staff & easy to use. Very simple service done well. Would recommend and use again if needed!”

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“Really poor communication about Fair wear and tear expectations. We were charged a large amount over 600 pounds for scuff marks to wheel hubs over the 5 month lease. We also had to hand back our original car for a newer car which was inconvenient and then we were charged again on scuffs for this new car. We are good drivers but tyre design theses days means its virtually impossible not to scuff wheel hubs especially over long hite periods. The moral of this story is buyer beware as hidden costs mean you end up paying more than normal car rental.”

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“Dealt with Ben - fantastic customer service. Very prompt responses and made everything incredibly easy. Would really recommend.”

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“I have been leasing cars form various sources for more than 20 years, from either direct dealerships or lesasing companies. Cars on Demand are by far the most efficient I have ever come across. You get the info, make a choice and car is with you a few days later. I like the roling lease concept as it is very easy to manage. It is also very flexible, which is just what we need at present in current climate.”

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“I have been using Cars On Demand regularly for over five years and have nothing but good things to say about the team and the exceptional level of customer service. The quality of the vehicles, the flexibility and the delivery / collection service are all parts of the overall experience and features that I highly value. I look forward to continuing to be a customer of Cars On Demand.”

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“Can't fault cars on demand. Needed an Automatic car due to a leg injury. My inquiry was dealt with quickly. Lewis & all staff that i dealt with were very friendly & efficient. Would not hesitate to use again. :)”

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“From the beginning, the contact has been professional and replies to inquiries or emails are always quick.”

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“Great customer service and really helpful to deal with the same person throughout the process - thank you Lewis Butcher”

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“We have recently used Cars on Demand for a company lease vehicle, having also used them in the past. They have great customer service, with timely communications. We found them to be extremely professional yet approachable. Definitely highly recommended.”

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“It has been absolutely seemless & effortless dealing with Car On Demand. Lewis is a credit to their organisation & an absolute pleasure to deal with. Well done.”

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“YLG have recently started using Cars On Demand for our corporate fleet requirements, we have been impressed with the quality of vehicles that have been supplied. Also their customer service is second to none, refreshing to see such professional and responsive customer service team. Well done Lewis and all the Team at Cars on Demands you are a credit to your company, would definitely recommend this company one of the best companies to deal with.”

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“I have used Cars On Demand since 2010, and can highly recommend them. The service and communications are always excellent, and the whole process from start to finish is simple and efficient. Lewis and Ben in the office make everything feel very personal and it’s a pleasure dealing with them. The choice of cars is great, and the always offer me a good spec and any special offers they can find. I use them in between car orders and have had nothing but great service.”

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Cars On Demand is rated 4.3 based on 64 reviews