Cars On Demand Reviews

Name: Cars On Demand
Address: Walton Road, Wetherby
Rating: 4.22

4.2 Rating 60 Reviews

80 %

of reviewers recommend Cars On Demand

Company Reviews

Metrics

Info

4.2

Based on 60 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Cars On Demand:

Short Term Flexible car leasing

Visit Website

Phone:

03333232670

Email:

sales@carsondemand.co.uk

Location:

Walton Road
Wetherby
LS22 5DZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rented an Audi Q3 for several months. Set up and car delivery were really good. However everything afterwards was poor. I received a ULEZ congestion charge, which Carson Demand insisted on paying despite my protests because they then slapped me with a £30 administrative charge. After protesting, they allowed me to pay the fine and removed the admin charge. Finally when the car was collected, it was during the Covid lock down and the car was not washed (car washes were closed). Cars on Demand despite agreeing to waive the charge, added cleaning costs and charged for minor scratch repairs to the tune of the deposit plus hundreds of £. Cars on Demand will fleece you when it comes to minor scratches/scrapes, which any ordinary bodywork garage could fix for a fraction of their charges. Be warned!!”

Helpful Report

Dear Mr Goring, We regret we you feel the need to leave a negative review, particularly as the comments you have made are not accurate. With regards the damage charges, the car was returned to us in a very poor condition with deep scratches to the off side front and rear doors, off side bumper, damage to the near side rear wing, door and near side mirror amongst multiple other items. Images of all of the damages were sent to you along with the confirmation that the car was delivered to you without any corresponding damage. Prior to us collecting the car, you received our wear and tear guide, along with the pricing matrix for any repairs. Despite being aware of the damage, you did not arrange for the vehicle to be repaired yourself and therefore returned the car to us requiring us to complete repairs to the significant amount of damage you had returned the vehicle with. If you could have completed the repairs more cost effectively to the same required standards you had the opportunity to do so. Our prices are in line with repairs for a similar standard of quality and finish and we also include the costs incurred in transporting the car to and from the repairers plus the downtime resulting in the car not being useable. With regards the cleaning of the car, you had the opportunity to clean the car yourself prior to collection, however you chose not to do so and the car was returned a filthy condition and took over 2 hours for 2 people to clean. It is unreasonable for us not to have to recharge this as it was a cost that you could have avoided regardless of being in lockdown – garage vacuum cleaners and car washes were open still. Regarding the congestion charge, as explained to you when queried, any fines incurred are the responsibility of the registered keeper and as such unless we can represent them and the issuing authority assign them to you, we have no option but to pay them and recharge them to you. We make an administration fee for doing so. As you were in control of the car you could have elected to pay the congestion charge prior to entering the zone and avoided the fee. We also offered to remove the admin fee if you successfully appealed the charge which you claimed was sent in error. All charges and standards were supplied to you prior to delivery and / or collection, and to suggest that we somehow “fleeced” you is completely unjustified, particularly in view of the very poor condition the vehicle was returned in. Whilst we readily accept criticism and negative comments when we have failed to provide a service to the high standards we set ourselves and use any feedback to continually improve our service, untrue and unjustified feedback as in this case is unwarranted and unhelpful. Paul Brown Managing Director

Cars On Demand is rated 4.2 based on 60 reviews