Carbeth Plants is an independent business from Scotland with over 20 years experience in plants and gardening. We strive to deliver the best plants, trees, gifts and more direct to a customers door for the best prices.
“The plants I received are excellent. Healthy & substantial, one is even flowering which at this time of year is good for a potted (9cm pot) Salvia 'Hot lips' & others. I couldn't get the plant anywhere else so full marks for that alone. The price was very good even before a sale mark down. The packaging was excellent, sustainable but appropriate to keep the plants alive in transit. All in all, my first order from Carbeth was brilliant in all ways and I will certainly shop with them again.”
“Supplier hasnt delivered on time and the plant didnt look like the one advertised. No communication either from the supplier after my request for collection and refund”
Hi
Thanks for your feedback.
We are sorry that the carrier did not adhere to the next day delivery promise, we can see that the Team refunded the cost to you.
A replacement was offered, however we have had no reply to our email dated 15th oct. We look forward to your reply for us to resolve this matter for you.
Regards
Carbeth Plants
“First class service from order to delivery, as I'm housebound I rely on online shopping. Visiting a garden centre was my #1 passion and I found it hard to rely on buying online. I have had some 'less than ' successful purchases and decided to try a new supplier. Following some research I chose Carbeth Plants and was not disappointed. The plants are good size, healthy and well packaged. I did contact them in regards to the delivery as I was concerned about it and it was dealt with by the team.. the boxes were clearly marked ⬆️⬆️⬆️ and handed to me 'end upwards ' thankfully no long lasting damage..”
“Barerooted Agapanthus bulbs arrived ok but I was disappointed not to find any planting advice enclosed re size of pot depth of bulbs or compost. 🤞I’ve done the right things and they’ll surprise me in the spring when I’ll be more able to comment.”
Hi
We can certainly email you some planting advice, please email us at info@carbethplants.co.uk and the Team will be happy to help.
Regards
Carbeth Plants
Hi Mark
We are sorry you were disappointed with your order. Please reach out to the Team at info@carbethplants.co.uk with the details and they will be happy to look into this for you.
Regards
Carbeth Plants
“Excellent website to start with. Ordering process was easy and delivery was brilliant too.
Very healthy selection of 3 herbs for the garden in good packaging. Will definitely be using again”
“Christmas cactus MIX ordered. Three plants in total. Had thought there would have been at least two different colours, I ended up with two pink!! Customer service not helpful and no exchange offered at all.”
Hi
Thanks for taking the time to leave a review. We’re sorry your mixed selection wasn’t as varied as you hoped. Our mixed plant packs are assembled based on what’s looking best at the time of packing, which can occasionally mean a few similar colours are included.
We’re always working to improve the balance in our seasonal mixes, and your feedback helps us do just that.
Regards
Carbeth Plants
“Resolved plant issue very quickly and to my satisfaction. Cannot fault customer service, price or delivery time. Would recommend Carbeth Plants unreservedly.”
“Don't waste your time ordering Carex plants from Carbeth Plants. I ordered three and paid £20. They arrived today in a very poor condition as you can see from the attached photos. The plants are half dead and in really poor condition. They were not only expensive but totally not what I was promised. I will NEVER order anything from them again.”
Hi
We are sorry that you have been unhappy with your order, please can you email the Customer Support Team who would be happy to look into this for you. The email address is info@carbethplants.co.uk, we hope we can resolve this matter for you.
Regards
Carbeth Plants
“Flamenco pot grown plants were well rooted and still had fruit buds. Initial problem with 2 out of 10 Red Gaunlet strawberry plants. After sending them a photo Carbeth sent me 4 replacement good quality plants the next day.
Would buy from them again.”
“I have written before also sent photos, as I sent a remberance red bush rose to my sister in Lincolnshire when it grew it was white and it grew like a climbing rose neither of us are impressed as we have not heard anything back after sending email and photos v.s”
Hi
We are sorry to hear of your experience, if you are still awaiting a reply please do reach out to us again as we may have not received your email. Our email address is info@carbethplants.co.uk, we look forward to resolving this for you.
Regards
Carbeth Plants
Hi Lesley
We are disappointed that you have had this experience, please reach out to us at info@carbethplants.co.uk and we can look into this for you.
Regards
Carbeth Plants
“I bought a rose for a 50th wedding anniversary gift. It arrived in good condition and on time and my friend was really happy with it, I would use Carbeth again.”
