Carbeth Plants have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Millenium asparagus x 3 arrived today... photo attached. Good quality... long roots and growth bud. Bed in preparation already... manure + more manure... grit and sand in compost for free drainage as best possible . Service, price and delivery spot on. Looking forward to these cropping in future years... when established. Thank you :-)
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- Anonymous
“
kindling was good, 8% moisture content all willow or similar but since sold by weight and low moisture is top quality stuff aat a good price point.
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- Liam C
“
Excellent quality, good price, well packed and delivered quickly.
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- John K
“
Millenium asparagus x 3 arrived today... photo attached. Good quality... long roots and growth bud. Bed in preparation already... manure + more manure... grit and sand in compost for free drainage as best possible . Service, price and delivery spot on. Looking forward to these cropping in future years... when established. Thank you :-)
”
- Anonymous
“
Excellent product. Prompt delivery and well-packaged. Bulb produced nine separate flowers in vibrant red. Highly recommended
”
- Lesley C
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Pleased with fast delivery. However a lot of the logs were so large I've now had to buy a log splitter
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- Brian N
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i ordered and paid for 3+lesser periwinkle vinca minor bowles.have not recieved them. please deliver or refund
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- Anonymous
“
Was a returning customer. Paid for next day delivery and submitted the order 3 hours before the deadline but arrived 2 days later.
I emailed but just had a reply detailing the time to expect it. No apology or refund for the additional money paid for the ‘express’ delivery. So a disappointing experience.
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- Unhappy R
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an email requesting a refund was responded to with "your parcel is on its way" and blaming Royal Mail's tracking system.
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- Linda C
“
Millenium asparagus x 3 arrived today... photo attached. Good quality... long roots and growth bud. Bed in preparation already... manure + more manure... grit and sand in compost for free drainage as best possible . Service, price and delivery spot on. Looking forward to these cropping in future years... when established. Thank you :-)
”
- Anonymous
“
I have ordered cat grass x4, although it arrived a little bit tired, it picked up within a few days and it looks fabulous and lash. A five star customer service, who seem to be working 24/7 seven days a week. I sent an email Saturday night, and when woke up on Sunday morning the reply was in my inbox, to which I replied and got a response Sunday afternoon. Fabulous service, thank you Heather and team!
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- Iwona R
“
Very good products, and amazing customer service Claire. 5 Start peace lily.
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- JEANNINE W