Calissa Reviews

Name: Calissa
Rating: 4.41

4.4 Rating 187 Reviews

86 %

of reviewers recommend Calissa

4.4

Based on 187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Calissa:

Calissa.com is an independent luxury beauty platform. We pride ourselves on our edited selection of premium and niche brands. As a British brand, we’ve cherry picked the best products from home as well as sourcing favourites from brands all over the world. We are always on the lookout for the next big thing in beauty. Your order will be delivered quickly and reliably in award-winning recycled and recyclable packaging (almost) anywhere in the world.
Calissa is your doorway to luxury independent beauty.

Visit Website

Phone:

03302234501

Email:

help@calissa.com

Location:

195 South Liberty Lane, Ashton, Bristol
BS3 2TN

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't receive my order.”

Helpful Report

Posted 6 days ago

“Haven't received a confirmation or a shipping email, no reply from online contact form. Poor service, will have to wait to see if I even receive the product as I live in New Zealand”

Helpful Report

Posted 3 months ago

“I WASN'T SATISFY AT ALL, BECAUSE AFTER SHIPOMENT YOU DIDN'T CARE FOR FALLOW UP AND EVEN DIDN'T REPLY TO EMAIL WAS SENT FROM COSTOM OF CANADA, I RECEIVED MY ORDER THAT WAS URGENT AFTER AMOST A MONTH.”

Helpful Report

Posted 7 months ago

Dear Ashraf, Thank you for sharing your feedback, and please accept our sincere apologies for the negative experience you had with your recent order. We completely understand your frustration, especially with the delay in shipping and our failure to respond to your email. Unfortunately, we had a technical issue at the time that prevented some customer emails from coming through, but this has since been resolved. Regarding the shipping delay, it seems that customs caused an unexpected hold-up, which extended the usual delivery time. We realise that doesn't change the fact that your order arrived late, and for that, we are truly sorry. We believe your issues have since been resolved, but if we can be of any further assistance at all, please just let us know and we'll be happy to help. Kind regards, The Calissa team

Posted 7 months ago

“Ich habe das Produkt nicht bekommen habe”

Helpful Report

Posted 1 year ago

Hallo Margarita, Es tut uns leid, dass Ihre Lieferung nicht so schnell wie erwartet erfolgte, aber wir freuen uns, dass Sie Ihre Bestellung erhalten haben und dass alles geklärt wurde. Bitte teilen Sie uns mit, ob wir Ihnen sonst noch behilflich sein können. Wir sind immer für Sie da :-) Mit freundlichen Grüße, Das Calissa-Team

Posted 1 year ago

“I payed but the order never came What is happened?”

Helpful Report

Posted 1 year ago

Hi Antonio, We're so sorry there was a delay in receiving your order. We were delighted to hear that you since received it :-) At Calissa, we strive to provide a seamless shopping experience, but from time to time, unforeseen circumstances can lead to shipping delays that are out of our control. We appreciate your patience and understanding throughout this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help!

Posted 1 year ago

“The feedback didn’t resolve my issues and concerns”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and we're really sorry to hear that you don't feel your issue was resolved. If we can be of anu further assistance at all, please let us know. Kind regards, Calissa

Posted 1 year ago

“Needed to pay extra 30CHF for customs fee, which was not declared before the purchase.”

Helpful Report

Posted 1 year ago

“I have not received the product”

Helpful Report

Posted 2 years ago

“Horrible delivery. Still didn’t get my order and required to pay around 60GBP more. For what?! My full order was around 100GBP”

Helpful Report

Posted 2 years ago

“I cannot rate the product as I have not received the order yet, nor have I received any tracking information for the parcel even though I paid an extra fee for tracking.”

Helpful Report

Posted 2 years ago

“Have still not received my order !”

Helpful Report

Posted 2 years ago

Hi Marie Thank you for your review, we have seen from our records that since this feedback was posted the issue with your package has been resolved. We understand this was a while ago but we ask if you can revise your feedback. Kind Regards Calissa

Posted 2 years ago

“Where is my purchase?”

Helpful Report

Posted 3 years ago

Hi Avi Thank you for your review, we have seen from our records that since this feedback was posted the issue with your package has been resolved. We understand this was a while ago but we ask if you can revise your feedback. Kind Regards Calissa

Posted 2 years ago

“I never received the product that I purchased. I am surprised that they emailed me to write a review when I haven’t even got the product that I bought 6 weeks ago!”

Helpful Report

Posted 3 years ago

“My parcel has not arrived”

Helpful Report

Posted 3 years ago

Hi Ingrid Thank you for your review, we have seen from our records that since this feedback was posted the issue with your package has been resolved. We understand this was a while ago but we ask if you can revise your feedback. Kind Regards Calissa

Posted 2 years ago

“I got charged for customs in Ireland of nearly 10 euro in total , including an admin fee from An Post , even though i paid VAT at the time i placed my order. An Post said Calissa never filled in the declaration on parcel that i had already paid this. So i will never order again from Calissa I tried to contact you via paypal to resolve the issue but got no satisfaction. Very unhappy Rose”

Helpful Report

Posted 3 years ago

“Yes I placed an order from Calissa a long time ago. It still has not arrived. I would not recommend.”

Helpful Report

Posted 3 years ago

“I ordered their Denman brush back in January and I never got any emails or tracking information since. I wish they can contact me about this issue.”

Helpful Report

Posted 3 years ago

Hi Priya Thank you for your review, we have seen from our records that since this feedback was posted the issue with your package has been resolved. We understand this was a while ago but we ask if you can revise your feedback. Kind Regards Calissa

Posted 2 years ago

“very bad service ,charges extra money for tracking details. Delivery took forever.”

Helpful Report

Posted 3 years ago

Calissa is rated 4.4 based on 187 reviews