Cakeshop.com Reviews

Name: Cakeshop.com
Rating: 4.91

4.9 Rating 683 Reviews

99 %

of reviewers recommend Cakeshop.com

Company Reviews

Metrics

Info

4.9

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

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Cakeshop.com 5 star review on 4th May 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Received my order the very next day. High quality cake topper. Thank you”

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Posted 6 years ago

“Arrived really quickly and good quality for a good price”

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Posted 6 years ago

“Very quick service and excellent quality toppers! Verypleased.”

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Posted 6 years ago

“Quick delivery In perfect condition Came exactly as expected Would definitely use again and recommend to anyone”

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Posted 6 years ago

“Ordering was really easy, delivery was fast - literally next day and I'm so happy with my purchase. Highly recommend!”

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Posted 6 years ago

“Excellent service and quality of product.”

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Posted 6 years ago

“Excellent communication to ensure it was right.quick response and excellent product.”

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Posted 6 years ago

“Great product and fast delivery”

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Posted 6 years ago

“Easy to use template. Quick service & easy to follow instructions. Good end product.”

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Posted 6 years ago

“All brilliant, exactly how I wanted it. Not a fan of the taste of the icing to be honest, but not a big deal.”

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Posted 6 years ago

“Brilliant. Happy friends!”

Cakeshop.com 5 star review on 5th June 2019

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Posted 6 years ago

Ah what a gorgeous couple and the cake looks great too! Happy Anniversary to the both of you and thanks so much for your lovely review :)

Posted 6 years ago

“Absolutely perfect extremely pleased with the cake topper, thank you.”

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Posted 6 years ago

“Cup cake toppers were of good quality, good value and speedy delivery. Would buy again! Thanks.”

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Posted 6 years ago

“Cake toppers were great quality, and arrived quickly.”

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Posted 6 years ago

“Excellent company, amazing customer service. Thank you so much for your help, and the cake topper was brilliant.”

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Posted 6 years ago

“Have never ordered or used a cake topper before. Website was very easy to use. Did make a mistake with postage but it was sorted quickly. Excellent customer service. Topper was bright, colourful and topped off my sponge beautifully. Cant wait to have another go!”

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Posted 6 years ago

“Excellent - great photo wafers for cupcakes arrived as it said and in perfect condition. Would definitely use this company again, especially given quick service. Thank you”

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Posted 6 years ago

“Some delivery issues but great customer service. I will think on them again for my next special occasion. Kind regards, Lucía.”

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Posted 6 years ago

Dear Lucia, Thank you for your honest review. We are so sorry that your order did not arrive. We know how important and date sensitive our products are and you certainly left ample time for this to be received. Your order came via our brand new website which went live in the last few weeks and unfortunately we are still ironing out the creases and fixing bugs. One of the issues we have identified in the last couple days is that the address line 2 information has not been supplied to our packing slips when our customers make their orders. This has caused a few orders to be delayed or undelivered. Obviously with no information on the building or street it is unsurprising this was not delivered. This of course is not your fault or the post service, it was an issue with our website which we didn't notice when we dispatched your order and we are incredibly sorry. What we'd love to do (as customer satisfaction is so important to us) is to re-print and send your order again tomorrow morning so that you can at least receive it and see what we are capable of delivering in terms of quality. I see your order was refunded in full as you were unable to use it. We will check back in with you at the end of the week to ensure you received your replacement - all we need from you please is the building name and street information in order to send again tomorrow :) Kind Regards, Joe Cakeshop.com (UK) Ltd

Posted 6 years ago

“Amazing quality, speedy delivery and brilliant customer service. Will definitely use Cakeshop again. TYSM x”

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Posted 6 years ago

“Fab service super quick delivery and attention to detail excellent”

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Posted 6 years ago

Cakeshop.com is rated 4.9 based on 683 reviews