C&A Building Products Reviews

Name: C&A Building Products
Address: Courteney Road, ,, Courteney Road, ,, Kent
Rating: 4.76

4.8 Rating 4,738 Reviews

96 %

of reviewers recommend C&A Building Products

4.8

Based on 4,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About C&A Building Products:

Specialist in supplying quality plastic building materials at amazing prices.

Visit Website

Phone:

01634 374444

Email:

reviews@cabp.co.uk

Location:

Courteney Road, ,,
Courteney Road, ,
Kent
ME8 0EZ

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C&A Building Products 5 star review on 14th August 2025

376

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Very impressed that we were contacted within a short time of placing the order to confirm it. Delivery was good and the Driver very helpful.”

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Posted 6 years ago

“Product pretty good. But also customer service was exceptional. I had strange quantities in the order and someone rang me to make sure I hadn't made a mistake as it seems an odd mix of products. Well done C&A. Also delivery was prompt with a call a day or two before the delivery Plus contact on the day and a helpful driver. Well done all round C&A It's nice to see this level of customer care today when most companies just don't bother. Again well done.”

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Posted 6 years ago

“Nice 16mm polycarbonate sheeting products, delivered as expected, but decidedly unhelpful aftersales attitude when wanting to order a few additional items to finish the job...”

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Posted 6 years ago

We have looked into this. The items you are talking about appear to be the ordering of sheet enclosures to be delivered after the original order had been dispatched, and therefore requiring its own delivery charge for them to be delivered (as it is a separate order).

Posted 6 years ago

“Maintaining Peak 100 Car Port. The joy of using readily available correct parts. Thank you for your support and efficient service. Thoroughly recommend.”

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Posted 6 years ago

“Long wait for delivery and not given any priority so work was not completed on time or schedule disappointed”

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Posted 6 years ago

We are sorry that you are disappointed on the lead time you had experienced. The product you ordered had a rush of sales that was abnormal to the forecasts and had gone out of stock (looks like due to the good weather we had experienced earlier than anticipated). We had kept you informed throughout this period and got them to you as quickly as possible. Despite customers wishes for products to be delivered at rapid speed, we have to use our crystal ball to estimate the sales volumes each month to forward place the orders, as it can take months to get them manufactured and delivered to us. In effect we had to guess that you (and the others) would want to buy these items some 3 months prior to you placing the order, and we admit that sometimes our forecasts (crystal ball) are not always accurate, but we do try to keep everyone informed along the way. Yours C & A Building Plastics

Posted 6 years ago

“Excellent customer service, really impressed with the quality of the product and delivery was just as quoted. Great team.”

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Posted 6 years ago

“In a time when you belive advise is not always 100% just a way to get you to buy the mist expensive product, it was a pleasure to be advised the suitable product for my needs . Everything included in price and delivered as stated . Job done ✅ big thanks C&A”

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Posted 6 years ago

“Ordering was really easy but delivery was a bit of a problem as delivery man insisted on leaving sheets outside even though it was raining, I had to get someone to carry them indoors for me”

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Posted 6 years ago

“Bought guttering and fittings. Arrived promptly well packaged in excellent condition. To be recommended”

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Posted 6 years ago

“Speedy delivery, great customer service, genuine review... couldn't fault.”

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Posted 6 years ago

“Good to do buisness with great price fast delivery well done.”

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Posted 6 years ago

“Excellent service and even better prices. Very prompt delivery.”

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Posted 6 years ago

“Poor rating due to very expensive delivery charge”

Helpful Report

Posted 6 years ago

On your particular order we can see that the goods were £15.99 and the carriage was £14,95. This may seem expensive in comparison to the product ordered, but would not change if you had of ordered 1,000 of the units and at which point it would have been considered very cheap. The carriage charge, also would not have covered the cost of processing or dispatching this item, and would be considerably less than the cost of you coming to collect it from Fleet in Hampshire. However this may be yours and our preferred option in future for a similar order and we look forward to seeing you on the counter. Yours C & A Building Plastics

Posted 6 years ago

“Comprehensive website and information, backed by excellent assistance from Tom, who guided me through my project and what would be required. I haven't completed the project as yet due to ill health, but the products appear perfect for the project. Delivery was exactly as anticipated and the driver very helpful. Thank you.”

Helpful Report

Posted 6 years ago

“When I ordered my goods ,I was told by customer services that my order would be with me in 5 working days. I rang again and was told my order had just been loaded and would be with me on Tuesday, I received an email to say order despatched to my surprise it didn't arrive. I then received a text message last night to say this is a driver from c& a plastics I will deliver your goods tomorrow . Really not what I was expecting considering the order I placed online told me my order would be processed and delivered in 5 working days it's been 10. Priced ok for goods paid delivery charge. Customer service very poor.”

Helpful Report

Posted 6 years ago

We are a little confused by this review. The order was placed online, and the email confirmations does not say it is within 5 days for your postcode region. The lorry leaves on a Monday and returns to base on the Friday. The text message you received is to update you the vehicle has left the building and is on the road (as in dispatched), it is not saying you would receive it that same day. You are then further updated by the driver with a more accurate eta as they progress through the run (there may be roadworks or accidents / traffic jams which would effect any estimate we produce early on). We hope this helps to clarify some of the issues you have commented on, and apologies that we were unable to meet your expectations. Yours C & A Building Plastics

Posted 6 years ago

“I made my order over phone to a guy named Phil. Phil was very helpful indeed. The hole process went very smoothly and I am very happy with the products I purchased which includes Fascias/Soffits/Guttering ect. K Scott.”

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Posted 6 years ago

“Always have what I need when I need it at very competitive prices and always give very good service.”

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Posted 6 years ago

“I purchased over £700 of goods from C&A Building Plastics and upon this paid for delivery. I am appalled with there delivery service. They delivered the goods outside my front garden and just left it there and said they can't bring the items in. The whole point of paying for delivery is for the items to be delivered in your home, wherever I request it to be. I'm very disappointed as I am a frequent customer with them.”

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Posted 6 years ago

Thank you for the review. Our delivery service is for a Kerb Side delivery, and you need to provide suitable labour on site to move it from there. The items you ordered a physically bigger than a standard door frame (6M x 2.1M sheets) and this is part of the reason for such policies, as well as customers generally not also having public liability insurance for their homes / sites, which could have many potential risks to injury for the delivering driver. We are clear on what our delivery service entails in the terms and conditions, or if you talk to us, From looking at your order this is the first and only order placed rather than the frequent customer you had described yourself as. We hope this has helped to clarify this for you. Yours C & A Building Plastics

Posted 6 years ago

“Excellent service from placement of order to delivery.”

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Posted 6 years ago

“excellent value and service, from the sales team to the delivery driver. customer extremely happy with the product.”

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Posted 6 years ago

C&A Building Products is rated 4.8 based on 4,738 reviews