Appalling service, Business driven by Profit and Greed. Utter incompetence when visiting the store, another customers mower was brought to us for a valuation for a part exchange(service is dreadfully slow moving at glacial speed due to the archaic paper and binder folder filing system in place, last seen in Grace Brothers department store)), following a heated discussion when we were told our John Deere mower was not wanted back as it might affect profit due to John Deere no longer being listed as a manufacturer, when I pointed out we had purchased a ride on John Deere and a John Deere push mower from them, they might consider customer service and loyalty over profit, I also fed back that the attitude and approach was rude and dismissive. The individual then apologised and agreed to value our machine against a second hand cylinder mower and contact us with a price. On being contacted the story then changed to the Directors stating only new product purchases could have part exchanges against them not second hand purchases. Buxton's are very happy taking your money on their terms and maximising profit but will squirm and change policy if it serves them to protect profit, even with loyal customers. Disgraceful. Have spent over £3,500 on products and service, won't be spending another penny.