Buxtons Reviews

Name: Buxtons
Address: Buxtons, Coppice House, Teddesley, Penkridge, Staffordshire
Rating: 4.94

4.9 Rating 4,463 Reviews

99 %

of reviewers recommend Buxtons

4.9

Based on 4,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Buxtons:

The Midland's Leading Arborist Equipment Supplier
Arborist Supplies & Garden Machinery - Competitive prices on everything you need for arboriculture and landscaping work, backed up by our award-winning customer service. Shop online or in-store at our showroom in Staffordshire, UK.

Visit Website

Phone:

01785712397

Email:

sales@buxtons.net

Location:

Buxtons,
Coppice House, Teddesley,
Penkridge
Staffordshire
ST19 5RP

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Buxtons 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Silky 7.7m pole saw. Competitive price and highly efficient admin and delivery.”

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Posted 2 years ago

“Great communications and very good well packaged delivery time. The only disappointment was the product I purchased was not accompanied with any product instructions and has during use, stripped the zinc coating off my cordless Makita shears which may result in them becoming corroded ;(”

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Posted 2 years ago

“Very pleased with the whole experience. Price was the best around and service was excellent”

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Posted 2 years ago

“I was able to find a product that turned out to be quite hard to track down so the assortment was good. Price was good too.”

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Posted 2 years ago

“Very happy with the service”

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Posted 2 years ago

“Efficient on time, great turn around”

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Posted 2 years ago

“Good website, easy to find the product I needed. Item was despatched and arrived v quickly. Postage charges to the Isle of Skye were reasonable. First time using Buxtons but will definately use again.”

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Posted 2 years ago

“Excellent, received item with in stated time, Will use again.”

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Posted 2 years ago

“As expected and free delivery is a bonus. Will use Buxtons again.”

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Posted 2 years ago

“The wasp nest destroyer I ordered was delivered in full, undamaged and received a day earlier than promised. The product was competitively priced but the big difference was the shipping cost which was 30% lower than Buxtons competitors. Great to see a company not trying to profiteer on shipping.”

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Posted 2 years ago

“Ordered my first purchase & got it delivered next day, Excellent service.”

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Posted 2 years ago

“Good range of products and the prices seem reasonable. My order was delivered promptly and to have £75 as the carriage paid limit is fair. I've only given 4 stars as I found the website doesn't display well on an android phone but it may be my Samsung to blame. Ordering and payment were straight forward.”

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Posted 2 years ago

“Great service was kept in touch with my order along. Dispatched very quickly. Would use again definitely.”

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Posted 2 years ago

“Excellent service selling excellent products.”

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Posted 2 years ago

“Best value, good service”

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Posted 2 years ago

“Great service with quick delivery, well priced and efficient”

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Posted 2 years ago

“Pole saw well packed and delivered speedily. DX courier good - had trouble finding my house (no thanks to Google maps) and actually rang me for directions, even though it was late in the day.”

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Posted 2 years ago

“Super fast dispatch and well packaged too, will definitely order again”

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Posted 2 years ago

Thank you so much for your 5 star rating for Buxtons, Tim! I really appreciate your kind words. Myself and the team are delighted to hear that your experience with Buxtons was positive, from our super fast dispatch to our well-packaged deliveries. It means a lot to us that you'd choose to order from us again - thank you for your continued support! - Lue Wickes, Digital Experience Team

Posted 2 years ago

“Recently took my 2 yr old lawnmower Hyundai to Buxtons, the lady behind the counter was very polite asking what the issue was etc. I explained and she said can I come round and you can demonstrate the problem. To show the issue I started the lawnmower as requested by the assistant, I didn’t realise that Mark was talking to a customer on the phone, he had a headset on and was typing away on the computer. Mark told me to shut the machine down, which I did but couldn’t understand his issue considering I was asked to demonstrate the issue. Anyway the lady asked Mark by passing him a post-it-note whether they could get the parts for Hyundai, at that he just shook his no. Really disappointed with my visit to your Lawnmower shop and repairs. Will try another establishment with a better customer service, this put me off from looking to buy a hedge trimmer from your company.”

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Posted 2 years ago

Good afternoon, Jason. I want to express our sincerest apologies for the inconvenience and disappointment you experienced during your time in our showroom. Firstly, we would like to clarify that there seems to have been a miscommunication during your visit. While we value demonstrations to understand the issues with your lawnmower thoroughly, starting machines inside the shop presents a health risk to both our staff and other customers. Additionally, the noise generated from the running lawn mower disturbs our sales staff and hinders them from effectively communicating with other customers, especially when they are on the phone. Our intention was never to dismiss your concern or make you feel unwelcome. We truly appreciate your willingness to demonstrate the problem with your Hyundai lawnmower. However, due to the reasons mentioned above, our staff might have appeared abrupt when asking you to shut down the machine Please understand that the safety and well-being of our staff and customers are of paramount importance to us. We understand that this incident may have left you with a negative impression of our customer service, and for that, we are genuinely sorry. We hope this isolated incident will not deter you from considering us in the future. We value your business and would like to extend an invitation to visit our shop again. Should you decide to give us another chance, please do not hesitate to reach out to us directly, and we will make sure your concerns are addressed with the utmost care and professionalism. Thank you for taking the time to bring this to our attention, as feedback like yours helps us improve and deliver better service to all our customers. Best regards, Lue Wickes Digital Experience Team Buxtons

Posted 2 years ago

“Rapid delivery and best online price available including delivery.”

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Posted 2 years ago

Thank you Paul for your 5 star rating of Buxtons. We’re glad to see you’re a returning customer, and appreciate your feedback on our rapid delivery and best online price, including delivery. We thank you for your support and we look forward to seeing you again soon. - Lue Wickes, Digital Experience Team

Posted 2 years ago

Buxtons is rated 4.9 based on 4,463 reviews