“I have returned a pair of pyjamas to you. Hoping that have reached you by now. Hoping to get an exchange for a different size. So far haven’t received any message to confirm receipt of parcel etc so not aware of what is happening?”
“The last purchase I made about 2 weeks ago I asked to purchase a single pyjama with a single XL.
When the package arrived your company had sent a XXl. I could have sent it back but its quite
difficult for a 87 year old. I had the pajama bottoms taken up which was quite expensive & I find
the whole thing such a bore.
You need to get your staff to listen more carefully.”
“My experience of the company itself was OK, however I find their products below standard and definitely not worth the money they charge. The pyjamas were meant to be 100% cotton but they did not feel like cotton, instead some cheap material that I would expect to find in Primark. Really not what I expected given the high price paid. I won't be buying else from them.”
“The ordering (thank you Jo) and delivery were excellent, however the quality of my bathrobes was distinctly inferior to my previous purchases. Please return to your other suppliers.”
“Disappointing and expensive for the quality of the fabric and design. It appears synthetic and lacks the appearance of natural fibres.
Soft and comfortable but definitely not the pretty nightdress I expected.”
“Gentleman,
concerning order #106879 dated January 10th 2022, I am writing to let you know that the transaction was not successful because the size of the pyjamas I had received was M size and not S size as I had ordered.
Best Redards.
Giovanni Primi”
“The day after I placed my order I received in the post details of the Bonsoir Sale ..... after having paid the full price !!!! A Very Unhappy Customer !!!!”
“I have just written it. I have had to turn up hems and fold over chest. Why can’t you sell different sizes for tops and bottoms. Why do you make for tall people? Not really pleased with this.”
“Unfortunately, I am not happy with the measures: if I take the pyjama long enough, it becomes far to wide. I like the material but the cut is not good.”
“I’m aftraid I haven’t received my purchase yet and I am concerned. I expect some delay due to our times but I am frustrated that there has been no tracking with the item, so I do not know if it is held up with the present pandemic, or it has gone astray.
I would very much appreciate if you could inform me of the whereabouts of my order , and possible arrival. It was a birthday gift for my daughter , whose birthday was today. Sincerely Suzanne Whereat”
“Sadly the nighties I ordered were not suitable. Very tight across my shoulders I have their nighties and always found size 14 perfect....but not this time.
Bonsoir are coming back to me after i queried the sizing ...so good customer communication”
