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Bonners Music Reviews

4.9 Rating 4,718 Reviews
100 %
of reviewers recommend Bonners Music
4.9
Based on 4,718 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Bonners Music Reviews
Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 16th February 2026
Andrew Fredrickson
Bonners Music 5 star review on 16th February 2026
Andrew Fredrickson
Bonners Music 5 star review on 16th February 2026
Andrew Fredrickson
Bonners Music 5 star review on 16th February 2026
Andrew Fredrickson
Bonners Music 5 star review on 17th August 2025
Charles Cui
Bonners Music 5 star review on 17th August 2025
Charles Cui
Bonners Music 5 star review on 17th August 2025
Charles Cui
168
Anonymous
Anonymous  // 01/01/2019
The first sales lady that I encountered was very helpful. She then went on holiday. I felt that everyone was far too busy to deal with everything and that the accounts people were helping out on the shop floor. I then wanted to return a pair of speakers (cost approx. £300). I had used ONE for a total of about 3 minutes and had then decided that they were not what was required, so I returned them all boxed and wrapped, some 5 days later, only to be told that they would offer me only £150 as they were now used. Dreadful customer service and I will never go back.
Helpful Report
Posted 11 years ago
Dear David Thank you very much for your feedback. I have looked into the situation and according to our bank records you were offered the full value of the speakers (£249) in store credit because they were originally purchased in-store. You didn't take this option, so in consideration that the item had been opened and used, we refunded you £235 to your credit card on 9th September 2013 - not £150 as you stated in your review. This amount reflected the discount we felt was required to sell the speakers on to a subsequent customer, having already been opened and used. I am extremely sorry for any mis-understanding. Please contact me directly if you disagree with the amount that our bank records show as having been refunded to you. Kind Regards Tony
Posted 11 years ago
Dear David Thank you very much for your feedback. I have looked into the situation and according to our bank records you were offered the full value of the speakers (£249) in store credit because they were originally purchased in-store. You didn't take this option, so in consideration that the item had been opened and used, we refunded you £235 to your credit card on 9th September 2013 - not £150 as you stated in your review. This amount reflected the discount we felt was required to sell the speakers on to a subsequent customer, having already been opened and used. I am extremely sorry for any mis-understanding. Please contact me directly if you disagree with the amount that our bank records show as having been refunded to you. Kind Regards Tony
Posted 11 years ago
Bonners Music is rated 4.9 based on 4,718 reviews