BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.31

3.3 Rating 1,009 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice now had to call out repair man as you have let our oil run to low with your monitor never had this problem when we ordered ourselves”

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“GREAT SERVICE & QUALITY”

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“I'm new to Oil Central heating. My cousin recommended Boiler Juice. I selected standard delivery but oil still arrived within a couple of day. Excellent service would plan to use again.”

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“Oil was delivered ahead of date given to me and before my boilerjuice supplement arrived. I understand that the supplement should be placed in the tank BEFORE the oil, but my query in this respect has gone unanswered”

Helpful Report

Good Afternoon Kenneth, Thank you very much for your feedback, although we are sorry to hear you were not entirely happy with the service you have received. Having checked your order, we can see that this was placed on a 5 day express option for expected delivery on or before 10th May, meaning that your delivery can be made any one of those 5 working days between the order being placed & the expected latest date for delivery. Although the bottle of additive arrived after your delivery was made, it can still safely be added to your tank. The additive is self mixing so will disperse and mix with the oil already in your tank. We are very sorry you report that your email has not been responded to. On checking our system under the email address on your account, and your order number, unfortunately we are unable to locate any emails received from you. It would never be our intention to not respond to a customer or leave you feeling dissatisfied so we send our sincere apologies for this. If you would like to resend your email to us, please do so at customer.services@boilerjuice.com. We hope this information is helpful and once again we apologise for any inconvenience caused. If we can assist any further, please do contact us. Kind Regards Customer Services

“Ordered on a Friday, arrived Tuesday,. Very Fast delivery. 10 days before expected delivery date.”

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“A very good service”

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“On time, efficient”

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“Oil arrived the day after the next day. Didn't even notice it!!”

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“Fabulous service as always, and a great price.”

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“Used BoilerJuice for years- will from time to time compare other providers but BJ always remain competitive and deliveries are nearly always ahead of schedule.”

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“Always get good price and service. Our last order even came earlier than expected.”

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“Great service. Very quick ,professional and efficient. will no doubt order again”

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“Always brilliant.”

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“First time user, can’t fault the service at all. The delivery was excellent and the tanker operator was brilliant at answering my questions”

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“Best service we've received from any type of company, for many ,many months”

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“Very easy to get a quote and place an order, the oil even arrived the next day. Fantastic service”

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“A speedy, straightforward and easy to use service offering best value locally.”

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“The last 2 orders I’ve made have both been late! The first of which was due to bad weather which I accept, my current order was due on 30/04/21 or before, the order didn't arrive and I was then told 4/5/21 .... the order still hasn’t arrived and now I’m without any central heating or hot water. Disappointed is an understatement!”

Helpful Report

Good Morning, Thank you for your feedback. We are really sorry to hear your delivery has not been completed within the time specified by the supplier, leading to the subsequent cancellation of your order. The supplier has confirmed that due to issues with driver illness and the volume of orders received there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders and provide accurate delivery dates as soon as we can. We are really sorry if you had had difficulty in contacting us. We are in a period of sustained demand currently and are very sorry for the impact this has on our customers trying to contact us. Once again please accept our sincere apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“Boilerjuice has dropped hugely in their service and customer care over the last few months. Had 2 delivery dates missed and all I’ve received are generic apology emails. I’m now a number of days over their last promised delivery date and tried to cancel the order......Boilerjuice were happy to oblige but wanted to retain their booking fee. Have they become to greedy at the expense of their customer service?”

Helpful Report

Good Afternoon, Thank you very much for your feedback. We are very sorry to hear that you have been unhappy with the service you have received. We have requested that a member of our Customer Service Team contact you directly regarding this. Once again, please accept our sincere apologies for any inconvenience caused. Kind Regards Customer Services

“I have ordered a week ago still no oil they said delivery Monday and now Thursday night have emailed 6 times sat on the phone for hours still no response .if nothing happens soon I will run out completely and then have a bill from the plumber for bleeding the system .”

Helpful Report

Good Afternoon, Thank you very much for your feedback. We are sorry to see you have left us a 1 star rating. We do appreciate any feedback as it allows us to assist with any issues. We can see that you placed a standard 10 working day delivery order for expected delivery on or before 30th April, meaning that your delivery can be made any one of those 10 working days between the order being placed & the expected latest date for delivery. Having looked at your order, we are sorry to see that you were notified of your delivery which did not arrive. The suppliers write their routes with the intention of making all deliveries however, unfortunately, at times the drivers do get held up which can then impact their routes for the day. The drivers would never intentionally miss a delivery as it is in their best interest to make all deliveries on their route. If your delivery has been scheduled but unsuccessful during your delivery window, the supplier will re route your delivery for the next available date, up to and including the latest date for delivery. We do understand that a key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Once again, on behalf of the supplier & BoilerJuice we apologise for any inconvenience caused by this. Kind Regards Customer Services

BoilerJuice.com is rated 3.3 based on 1,009 reviews