Blakely Clothing Reviews

Name: Blakely Clothing
Address: Marriott Way, Melton Constable, Norfolk
Rating: 4.51

4.5 Rating 3,516 Reviews

87 %

of reviewers recommend Blakely Clothing

4.5

Based on 3,516 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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help@blakelyclothing.com

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Blakely Clothing 5 star review on 31st March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY anything from this company. Their customer service is the worst I have EVER dealt with. Jumper ordered was for a xmas gift. When opened it had marks on the back. Filled in a returns request through the returns portal adding pictures and heard nothing apart from a generic email saying xmas returns had to be received back by 10 January but I couldn’t send mine back as I hadn’t had a response. 10 days later a response by email saying I can’t send it back because it has been longer than 14 days. Absolutely ridiculous! Never ever buying from them again”

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Posted 1 year ago

“Awful company, very untrustworthy. Shocking returns policy, no customer services to speak to an advisor. Poor quality clothes. Please avoid.”

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Posted 1 year ago

“I have been buying from Blakely multiple times a year, however recently they changed their shirt sizing. As a regular buyer, I didn't think to check the sizing chart as assumed the sizing is the same. When it arrived it was much smaller and unwearable. I requested for their return policy to get a larger size sent. Their return policy required me to spend almost as much as the shirts cost to return and get new ones sent. When I shared my situation with Blakely Support they were less than helpful. Our of principle I will not be buying from this online store again.”

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Posted 1 year ago

“Attention ⚠️ malgré un lavage délicat et à l'envers, la gomme de l'écriture "blakely" s'est collé sur elle même et s'est par conséquent abîmé au retrait! Le service client me répond que je l ai acheté il y a plus de 6 mois et refuse un échange. (1 bon d'achat de 10€...). Sachant que je ne l ai pas mis et lavé plus de 5fois. N acheté pas les sweats avec la gomme mais plutôt ceux avec la broderie, ils tiennent mieux. J en avais acheté plusieurs.”

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Posted 1 year ago

“Worst customer service I have ever encountered. I hate writing negative reviews but cannot believe the service I received. I ordered a tracksuit 6 weeks ago and was sent completely the wrong order, no issue mistakes happen. However it has then taken 6 weeks and 18 emails for me to get a partial refund. I gave up trying to get the tracksuit I ordered so instead just ended up asking for refund. The order originally cost £98, firstly they refunded me £5.60! Then after a few more emails I got a further £86. At this point I am sick of contacting them but I know one thing I will NEVER order from them again! After all if this I didn’t even get an apology.”

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Posted 1 year ago

“Spent over £100 over 3 weeks ago! Order hasn't even been dispatched, clearly a scam. Have opened a fraud case with the bank to get money back. Tried the chat, just an automated response from a bot, tried emailing and commenting on social media, same response from a bot. Terrible company and customer service. Avoid at all costs.”

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Posted 1 year ago

“The material that this sweatshirt is made of is the worst feeling material. It's the worst wearing sweatshirt. It feels like foam that they squished, put Blakely on the back of it dyed it green, and sent it out. Please do not waste your money! I have bought every other kind of sweatshirt from this company and they are all fabulous especially the Idris! They are the best I love this company, but that women's sweatshirt was a huge fail!”

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Posted 1 year ago

“VERY BAD. They don’t respond to emails, you don’t receive your money back from a return. Please don’t buy here for your own sake”

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Posted 1 year ago

“Appalling experience. I DO NOT RECOMMEND. I made a substantial order with this company and ended up having to return 4 items. All were in original packaging and unworn. I received an email from their ‘ customer service ‘ saying they could not accept the return as it had a ‘ strong odour ‘. When questioned about this, not only was my response ignored, but my return was sent back to me. I have opened the return and there is NO ODOUR. They even sent one of the sweatshirts back not in its packaging. Absolutely disgraceful. Sharp practice. They say they offer returns but are unwilling to honour them. BEWARE and do not purchase from them. Worst experience ever from a company and I have purchased from many. BE WARNED. If I could leave no stars I would.”

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Posted 1 year ago

“just received my order of grey stretch chinos, slightly disappointed as i already have these chinos in light grey, but chinos that have just arrived are even lighter, where they should have been darker, still a nice pair of chinos but was hoping they were a couple of shades darker than they are, also slightly tighter fit than previous pair so may have to order next size up next time”

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Posted 1 year ago

“Came so quickly within 3 days and the quality is so amazing 👏 defo going to order more in different colours”

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Posted 1 year ago

“Fijne hoodie”

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Posted 1 year ago

“Tolle Ware...gute Qualität”

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Posted 1 year ago

“I purchased it a year ago and it is one of my favorites. It looks always awesome every time I wear it. I'm 157cm tall and XS size is perfectly overfit.”

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Posted 1 year ago

“Return lost, Royal Mail say contact contract holder Blakely say contact Royal Mail. Customer service no existent. Do not buy”

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Posted 2 years ago

“The first order was 'lost' I now find myself 8 days before leaving for holiday with £100 worth of clothing again missing!!!!!! i sent back for an exchange via 'special recorded delivery by 1pm' for my own piece of mind this was received by you 7 days ago. Attached you will find ALL the proof of deliveries, if you have looked into this and it has not been processed yet, you have major internal issues that need sorting... Customer service long winded poor robotic responses.”

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Posted 2 years ago

“Very plastic feel to material, doesn't look like the picture. much more feel of cheap elastic.”

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Posted 2 years ago

“T Shirt cool, leider fusselt es nach ein paar Monaten schon stark… schade - qualitativ hätte ich da mehr erwartet”

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Posted 2 years ago

“Expensive to return items too big”

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Posted 2 years ago

“Der Stoff sowie die Passform sind klasse. Es knittert nicht. Bin 174 groß, sportlich und habe in Größe S bestellt. Das passt wie angegossen. Ich habe hier schon viel bestellt. Hosen und Shorts immer in M, Hemden in der S und T-Shirts sowie Polos in der XS. Seine Größe wird man durch verschiedene Bestellungen irgendwann herausfinden.”

Blakely Clothing 5 star review on 6th August 2024

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Posted 2 years ago

Blakely Clothing is rated 4.5 based on 3,516 reviews