Billingham Reviews

Name: Billingham
Address: Unit 4, City Estate, Corngreaves Road, Cradley Heath
Rating: 4.89

4.9 Rating 1,312 Reviews

98 %

of reviewers recommend Billingham

4.9

Based on 1,312 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Billingham:

Billingham are a family owned company, manufacturing camera bags for the world’s photographers since 1973 alongside a range of leisure and laptop bags. All bags are made in the West Midlands area of England, a region famous for manufacturing. A core reason for Billingham’s longevity is the fact that from the start, the Billingham family were determined that their products would always be made to the very highest standards from the best available materials to provide high levels of protection for their valued contents.

A notable feature of Billingham camera bags is that they are made from a distincive 3-layer waterpoof canvas that never needs reproofing. They also feature genuine top grain leather and solid brass details.

Like any premium product, the quality of materials, design and craftsmanship that goes into creating a Billingham means that it represents a significant investment. It’s important that they don’t just look beautiful, but that they do their job of protecting equipment wherever they are and whatever they’re being used for – year in and year out.

Visit Website

Phone:

1384412700

Email:

help@billingham.co.uk

Location:

Unit 4, City Estate, Corngreaves Road
Cradley Heath
B64 7EP

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Billingham 5 star review on 7th September 2025

William A

Billingham 5 star review on 24th June 2025

Jan O

Billingham 5 star review on 1st June 2025

Carlo G

Billingham 5 star review on 1st February 2025

Warren F

169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“to short for canon 60D”

Helpful Report

Posted 4 years ago

Hi Nathalie, Sorry to hear that the bag didn't fit your camera set-up. We would expect that camera to fit the Hadley Digital but only with quite small lenses. Remember next time that you have 14 days after the bag has arrived to return it for a refund if it doesn't suit you. Just make sure the bag is in perfect, unused condition with the tags attached. Here is our full return policy https://billingham.co.uk/pages/returns-policy Kind regards, Mike

Posted 4 years ago

“Top notch company, I love this brand and their high quality bags.”

Helpful Report

Posted 4 years ago

“I bought two partitions, by internet, on the Billingham site. Price of a partition: 10 pounds, x2 = 23 euros. Ok it's expensive but Billingham is a luxury brand. Shipping costs: 32.50 pounds = 37.68 euros Import fees: 26 euros Total cost: 64 euros for two partitions !!!! I do not thank the British who voted for brexsit and of course I will no longer advise European friends to buy in England. In addition, these two partitions are too narrow for the larger part of the bag (hadley small)”

Helpful Report

Posted 4 years ago

Hi Yves, Thanks for your feedback. I'm very sorry to hear of the expensive customs charges you have had to pay. Before Brexit we charged British VAT on orders to the EU but there was nothing further to pay when the item arrived at the destination. Now we don't charge British VAT but when it arrives the courier collects local VAT (20% in France, 19% in Germany etc) - they also add on top a Brokerage fee of £10-£20. Of course on small items such as divider sets this £10-£20 brokerage fee can make up a big percentage of the cost. But on bigger items such as camera bags our prices are still competitive. We are looking at ways to smooth the process for our EU customers in future so thank you for your feedback. Kind regards, Mike

Posted 4 years ago

“Too small... smaller than I expected..it is different from the photo”

Helpful Report

Posted 4 years ago

“Dealing with Billingham was a good experience”

Helpful Report

Posted 4 years ago

“Ancora non l’ho ricevuta !!!!”

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Posted 5 years ago

“Great form. The 72 is ideal for my Leica Q2. However, the front leather strap of the bag appeared a little frayed when I unboxed it. I’ve used the bag three times and the edges are more frayed (see photo below). Is this normal? If so, I’m surprised, as it reflects poor workmanship.”

Helpful Report

Posted 6 years ago

Hi Cordelia, Thank you for your feedback. Leather naturally contains fibres and at first when you slide the leather over the clogball this can dislodge fibres at the edges of the eyelet - however if you carry on using the bag these fibres will disappear and not reappear. I hope that this assists and please contact us if you have any further questions. Regards, Mike

Posted 6 years ago

“Lack of internal dividers. Pretty lamentable on something approaching £300. No padded shoulder strap, ditto re above. Do you know how many of your bags I've bought over the years? 11; god knows why. I won't be buying any more. And your use of UBS as a courier - really? You think it's great that a loyal customer of yours has to wait in all day? Not a good experience in any direction, I'm afraid.”

Helpful Report

Posted 6 years ago

Hi Charles, Thank you for your feedback – I’m really sorry to hear that you were disappointed with the bag and the courier. With the ‘Hadley Large Pro’ it was designed manly around the assumption that people would be carrying long lenses and so doesn’t have the horizontal dividers that the other Hadleys do. But clearly that assumption hasn’t proved correct in your case – so I’ll pass that feedback onto our designers. With the shoulder pad - that was omitted for three reasons. Firstly if we included one that would increase the manufacturing cost of the bag which would have to be reflected in the selling cost. Obviously they are made with a lot of very high quality leather which carries a cost to it – but also a lot of manual labour goes into each one. Second we offer two different shoulder pads for the Hadley Large Pro – the ‘SP20’ and ‘SP50’ so not including one lets people make the choice about which suits them best. Finally some customers live very happily without them. We do understand there are negatives to not including one, and we are sorry the decision disappointed you, but it was a decision made for good reasons. Of course I’ll pass on your feedback to relevant people in the company in case they wish to change this policy in future. In terms of UPS – we are quite a small company so only really have the shipping volume to use a single courier economically. We chose UPS because they offer a consistent and broadly high quality service around the world – indeed we pay extra to use them compared to other couriers because of this (even though we gave you free shipping). Of course in England we lucky to have some other couriers that are very adept at timed deliveries etc – but those don’t offer worldwide delivery. I hope this explains our choice of UPS. I would say that they do offer a service called ‘UPS My Choice’ which you may want to look at if you ever deal with them in future https://www.ups.com/gb/en/services/tracking/mychoice.page . ‘UPS My Choice’ offers estimated delivery times and the option to redirect shipments to a UPS Access Point or reschedule a delivery. Together with the option in our checkout to set a ‘delivery address’ that isn’t your ‘billing address’ there is no reason why anyone should have to wait in all day for a package. We are currently working on a new website that I hope will let us offer a greater selection of UPS’s services such as pre-noon delivery etc to help further. We are sorry again that you’re experience wasn’t what you’d hoped – we were already considering measures that might have helped with delivery and will use your feedback to focus that. As a gesture of goodwill if the bag is still in perfect, unused condition we are happy to accept it back for a full refund if you return it soon despite the returns period having just expired. If you’d like to do this please let us know. Thanks again for your feedback and please let me know if you have any other questions. Regards,

Posted 6 years ago

Billingham is rated 4.9 based on 1,312 reviews