Betfair Reviews

Name: Betfair
Rating: 4.68

4.7 Rating 7,756 Reviews

97 %

of reviewers recommend Betfair

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4.7

Based on 7,756 reviews

Customer Service
Communication Channels	Live Chat

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Phone:

0344 871 0000

Email:

rebecca.shuai@betfair.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to use website and great odds”

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Posted 9 years ago

“jolly good service”

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Posted 9 years ago

“A lot of fair promos. Speedy answer to online help. Also quick assistance. Website has easy navigation in general.”

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Posted 9 years ago

“easy to use”

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Posted 9 years ago

“Online support spent ages with me helping me understand the system”

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Posted 9 years ago

“Very very happy”

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Posted 9 years ago

“Always fair thanks”

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Posted 9 years ago

“Very easy to use site, all transactions done quickly. Any problems quickly resolved.”

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Posted 9 years ago

“excellent bookmaker”

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Posted 9 years ago

“They always want to solve problems you may have and actually care about the customers that drive them forward.”

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Posted 9 years ago

“awesome site”

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Posted 9 years ago

“reopen my casino account”

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Posted 9 years ago

“Good thanks”

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Posted 9 years ago

“Costumer support was pretty bad. Conversation I had with an agent of yours: Question Reference # 170119-000055 Date Created: 18/01/2017 11.10 PM Date Last Updated: 18/01/2017 11.12 PM Status: Solved You’ve received this email from our online support centre. Please see below for details. If this issue isn’t resolved to your satisfaction, you can reopen it within the next 14 days. Best of luck. The Betfair Team. (18/01/2017 11.12 PM) Hi Andreas Thanks for getting in touch. Please find attatched our chat as requested. Let me know if there’s anything else I can help with. Or maybe our FAQs will come in handy? Thanks, Melissa Betfair Customer Service (18/01/2017 11.10 PM) Hello welcome to Betfair you are chatting with Melissa. How can I help? Andreas Ott: Hu Melissa, how is ir going? Andreas Ott: the other day I got an email saying I got a free scratch card Andreas Ott: I followed the link and did the scratch card thing Melissa: Hey,good thank you. Andreas Ott: just now I am checking ma account satement Melissa: Yourself? Andreas Ott: and it has 2 quid charged for that scratch card Melissa: Let me take a look at this for you. Andreas Ott: I 2017-01-15 21:33 9791568182 Andreas Ott: thats the date and ref number Melissa: You need to wager a further two times. Melissa: Here is the promotion https://promos.app.betfair/promotion?promoCode=ARC0117FREESCP&hideHeader=true Andreas Ott: Sorry Andreas Ott: what I meant is Betfair charged my account for that scratch card Andreas Ott: I did not win anything with that scartch card Melissa: I can see you were credited the free scratch card. Melissa: 9791540928 Payments Bonus Awarded 15/01/2017 21:32:00 - - £1.00 Arcade Bonus Awarded: ARC0117FREESCB Andreas Ott: right Andreas Ott: and then this is on my account Andreas Ott: 2017-01-15 21:33 9791568182 Andreas Ott: so something must have gone wrong there Melissa: Yes,the promotion is to wager the bonus three times. Andreas Ott: i did not win anything Melissa: This is stated on the promotion,you can find this on the link i provided you. Andreas Ott: right Melissa: You were credited the £1 bonus and then you wagered. Andreas Ott: not credited Andreas Ott: charged Andreas Ott: please look into my account statement Andreas Ott: look for that 2017-01-15 21:33 9791568182 Melissa: I have been looking at your account and there is no issue here. Melissa: This is stated on the promotion 'Your Free Scratchcard will need to be wagered 3x through on Scratch for Gold before withdrawing any winnings.' Andreas Ott: ok Andreas Ott: there is some kind of misunderstnding Andreas Ott: apparently I don't make myself clear Andreas Ott: lets start from scratch (no pun intended) Andreas Ott: I get an email saying I got an FREE scratch card Andreas Ott: ok? Melissa: Yes I am aware of the promotion on your account and it is the link that I have sent you. Andreas Ott: I go use up the free scratch card Andreas Ott: so I scratch the scratch card Andreas Ott: and do NOT win anything Andreas Ott: right?7 Andreas Ott: so when I dont win anything, there is no need to wager Andreas Ott: yes? Melissa: Your Free Scratchcard will need to be wagered 3x through on Scratch for Gold before withdrawing any winnings. Andreas Ott: I did nor win anything Andreas Ott: no winnings Andreas Ott: yeah Andreas Ott: no winnings means no need to wager Andreas Ott: I do not want to withdraw my winnings Andreas Ott: because there are no winnings Andreas Ott: okay? Melissa: You won the free scratchcard bonus which you have wagered, this is why funds have been removed from your account. Andreas Ott: I dont get it Melissa: I assure you that there is not an issue with this promotion. Andreas Ott: Betfair gives out free scatch cards then cahrges 2 pounds Andreas Ott: can I talk to you supervisor please? Melissa: This is the promotion 'How do I use my free Scratchcard? Once you’ve accepted your Free Scratchcard Bonus, open the game Scratch 4 Gold and your free credit will be there ready to be played. Your Free Scratchcard will need to be wagered 3x through on Scratch for Gold before withdrawing any winnings.' Melissa: This is not a supervisor issue I am afraid. Andreas Ott: I still dont understand why you charged my account Andreas Ott: wagering any winnings is not = we will charge you for a free game Andreas Ott: I am still not convinced you understand what I am trying to tell you Melissa: I totally understand,however this is the promotion. Andreas Ott: do you understand that I got two pound taken out of my account? Melissa: You get £1 free in you account you have to wager that £1 three times.After completing this any winnings you have they will be credited into your account. Melissa: Yes as this went towards the wagering requirement. Andreas Ott: now i get it Andreas Ott: you are looking into my games account Andreas Ott: I am talking about my actual money account Andreas Ott: aka ma main wallet Melissa: I am looking at your balance overall,I can see everything. Andreas Ott: I dont see that 1 pound that got put into that account Andreas Ott: that you speak of Andreas Ott: I only see the two pound that got taken out Melissa: This is when the bonus was awarded 15/01/2017 21:32:00 Andreas Ott: not showing up for me Andreas Ott: like I said: I only see the two pound that got taken out Melissa: Can you send me a screen shot of your account statement please? Melissa: Thank you. Melissa: Can you go onto your My Bonus page please? Andreas Ott: where do I find it? Andreas Ott: ok got it Melissa: Along the top can you select Arcade please? Andreas Ott: ok Andreas Ott: pleae dont tell my I need to wager my winnings Melissa: Can you see from this page you were awarded the bonus? Andreas Ott: yes Melissa: That is great. Andreas Ott: thanks Andreas Ott: so...? Andreas Ott: At no point it says I will be charged 2 pound if I accept that promotion. Andreas Ott: It says I need to wager my winnings Andreas Ott: I did not have any winnings Melissa: This is stated when it states to wager. Melissa: Can you send me a screen shot of what you can see? Melissa: Thank you. Melissa: To complete this promotion you need to wager a further two times. Andreas Ott: please explain wager. Melissa: You need to place x2 £1 bets. Andreas Ott: and then Andreas Ott: I get m< 2 pound back? Melissa: After you have completed the wagering requirement,any winnings you have will be credited. Andreas Ott: but there are no winnings Andreas Ott: you say I need to wager three times Andreas Ott: one scratch card is free Andreas Ott: two scatch cards have to be payed for Andreas Ott: that your logic, right? Andreas Ott: the promo page says I wagered once Melissa: Yes you have received a free scratchcard. Andreas Ott: right Andreas Ott: but I got charged two pound Andreas Ott: by your logic I did wager three times already Andreas Ott: the promo page says I did once Melissa: You need to wager three times in total. Andreas Ott: what does that mean Andreas Ott: you just said Andreas Ott: Melissa: You need to place x2 £1 bets. Melissa: Yes as also stated on your screenshot. Andreas Ott: Can I have your name please? Melissa: Mellissa. Andreas Ott: you are the only melissa Andreas Ott: at betfair? Melissa: This chat is recorded,I can send you a copy if you like? Andreas Ott: yes please Andreas Ott: I will study the t&c of that game Andreas Ott: maybe you do the same Melissa: Yes sure I can do that,I am aware of the promotion as this is located on our system. Andreas Ott: so you are quiet confident that i got charged was right? Andreas Ott: as you can tell I am not Andreas Ott: and you should make it clear Andreas Ott: at the very start of that game that you'll be charged monies for a promotion Andreas Ott: it is in my humble opinion not fair Melissa: I understand but this is correct,yes. Andreas Ott: I will get to the bottom of this Andreas Ott: if it is the last thing I do Andreas Ott: did you send me a copy of that chat yet? Melissa: I can send the chat when it ends via email. Andreas Ott: please do Andreas Ott: good bye 'Andreas Ott' disconnected ('Concluded by End-user').”

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Posted 9 years ago

“Well set out website that's easy to navigate.”

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Posted 9 years ago

“No fuss when I changed debit card and needed to make a withdrawal”

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Posted 9 years ago

“happy for your”

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Posted 9 years ago

“Very helpful customer service”

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Posted 9 years ago

“Very good customer chat service, answered my questions quickly.”

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Posted 9 years ago

“Need more betting options in football markets..No corners markets...Website very slow..Sometimes hanged when too many games going”

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Posted 9 years ago

Betfair is rated 4.7 based on 7,756 reviews