Beaumonde Reviews

Name: Beaumonde
Address: 15 Blake Hill Ave, Poole Dorset, 15 Blake Hill Ave, Poole Dorset, Poole
Rating: 4.87

4.9 Rating 1,764 Reviews

97 %

of reviewers recommend Beaumonde

4.9

Based on 1,764 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Beaumonde 5 star review on 26th July 2023

Joanne C

Beaumonde 5 star review on 16th June 2023

Roberto G

Beaumonde 5 star review on 10th April 2023

JAyne M

Beaumonde 5 star review on 19th March 2023

Lindsay W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid this company £250 at the beginning of August and have not received a reply to several emails and the product did not arrive. It is now about 6 weeks. A horrendous customer experience. Very disappointing. Can someone respond?”

Helpful Report

“Ordered two vases on 22July! Order confirmed and supposedly shipped, to be delivered week of 8 August! Still no delivery or communication! Sent a registered post letter as can get no other feedback as to where my order is and it was refused twice on Saturday! What sort of service is that and where are my vases or my £685!! So so disappointed and disgusted in this service.”

Helpful Report

“Disappointed in communication with company, I have sent many emails to see when order will be sent to me as we have renovated and the only thing we are waiting on is the wall lighting. I have had no reply’s from email, instagram or their online chat just constant tickets being created. It has been over 30days being told it would be sent early august and payment taken of just under £300 Am very disappointed. Please let me know when my order is due.”

Helpful Report

“Ordered two vases costing £685 on 23 July! Money taken straight away but no delivery! I have send numerous emails and messages and no one has answered! Appalling service would not recommend to anyone!”

Helpful Report

“Can someone please reply to my emails about my order!! I have emailed 5 times in the last two weeks and haven’t had a single response. I know your team works Mon-Friday but this is ridiculous. I paid over £500 for a dressing table on pre-order which I has already been delayed twice and i was last told that you were expecting the delivery on the 7th August which has since passed. I haven’t had any emails, shipping confirmations NOTHING. I placed my order back in June and have been waiting 2 months now. This is causing me a lot of stress, please can you reply to my email and give me a refund at this point because it’s beyond a joke.”

Helpful Report

“Horrendous customer service”

Helpful Report

“Disappointed in communication with company, have sent many emails to see when order will be sent to me as we have renovated and the only thing we are waiting on is the lighting. I have had no reply’s from email, instagram or their online chat. It has been over 30days being told it would be sent early august and payment taken of just under £500. Am very disappointed, at the point of wanting to cancel. Please let me know when my order is due.”

Helpful Report

“No product recieved, no replies to emails! Read the reviews before you buy from this business. Tell tell sign is commenting is switched off on their Instagram”

Helpful Report

Dear Edwina, please see your email, the goods are due out to you next week. Apologies for any concern caused. Kind regards, Charlotte, BEAUMONDE

“Received my table light that was faulty, reported this to customer service which you have to wait 7days for someone to come back to you 😡. The lights was collected, id asked for a refund but 4days later I received an e-mail to say a new light was on its way😡. It’s now been over 2months and still no refund. You can not speak to anyone on the phone and have to wait 7 days for any responses the customer service is an absolute joke!!!”

Helpful Report

“A week after ordering my product I had received no information about delivery so I contacted customer services. Their response time is 2 to 7 days. After 5 days I received a reply to say my product would be dispatched at end of the week. A few days later I received an email to say the advertised cost of the item was incorrect and I could not have it for the price I paid. They asked me if I wanted to pay the extra but before I could reply my order was cancelled.. I am waiting for a refund and don’t know how long this will take as my emails have not been responded to. Customer services from this company is appalling and I won’t be buying from them again.”

Helpful Report

Thank you for your review, Hayley. We appreciate you taking the time to let us know about your experience. We apologise for the inconvenience you faced due to the incorrect cost of the item and discount code used, the delayed response from customer service, and the order cancellation. We understand how stressful this can be. Is there any way we could make up for the poor customer service experience you encountered? We would love the opportunity to try to do something that would show our appreciation for your support.

“I ordered a number of items from this Company and they came in two different. There was a problem with two of the items and despite several emails and a complete lack of meaningful response, months later this still isn’t resolved.”

Helpful Report

“I placed an expensive order on 18 December. The web site said delivery would be around 8 January. I had an order acknowledgement and my payment was taken on 18 December. Since then nothing. I emailed to find out what was going on but got a reply on 11 January saying I would get a response within 3-4 days and not to email again as I would go back to the back of the queue. Still nothing. I am about to report this to PayPal if no further contact. Shocking service!”

Helpful Report

Hello, I am so sorry that you have had a negative experience with us, this is really not what we would have wanted for you. Your order is one of a small selection of Pre-order items available on our website. If you have not already heard back, please may I ask you to contact us at support@beaumonde.co.uk and we will look into this. Kindest regards, Jesse, BEAUMONDE

“Any reputable company should offer and facilitate free returns. Products arrived dusty and looking as previously opened.”

Helpful Report

Hello, I am so sorry that you have had a negative experience with us; this is not what we would have wanted for you. If you have not heard back, please may I ask you to contact us at support@beaumonde.co.uk, and we will look into this. Kindest regards, Jesse, BEAUMONDE

“I haven't received the ordered item yet.”

Helpful Report

Hello, I am so sorry that you have had a negative experience with us; this is not what we would have wanted for you. I believe this item was lost by Evri and you were refunded. If you have not heard back, please may I ask you to contact us at support@beaumonde.co.uk, and we will look into this. Kindest regards, Jesse, BEAUMONDE

“Disappointing returns service”

Helpful Report

Hello, I am so sorry that you have had a negative experience with us; this is not what we would have wanted for you. Unfortunately, we don't offer paid returns. If you have not heard back, please may I ask you to contact us at support@beaumonde.co.uk, and we will look into this. Kindest regards, Jesse, BEAUMONDE

“I have still not received my order and no delivery date. I have sent 3 emails to your customer support and received one response which said 1-delivery man! What does that mean.. I ordered my item on Thursday 6th October!!”

Helpful Report

Hello Karen, the larger items we sell are delivered by 1-man and 2-man teams depending on the weight of the goods. Your delivery was carried out by a 1-man delivery person. Apologies for any confusion. Kind regards, BEAUMONDE

“Order arrived broken. Contacted customer service and had no response.”

Helpful Report

Dear Josh, I'm sorry to hear that your goods arrived broken. We take great care to ensure that all our products are in good condition when they leave our warehouse and it's disappointing to hear that this was not the case. We are glad that we were able to provide a refund and have noted your feedback. We will use this to ensure that similar situations do not occur in the future. Thank you for allowing us to make things right. Kind regards, BEAUMONDE

“Ordered a lamp with express next day delivery and I’m still waiting over a week later. No communications from. Beaumonde either. Very poor.”

Helpful Report

“This is the first time I have shopped with Beaumonde and the last. I ordered a black libra clock and when it came it was antique black with bronze in it. I have now got to pay to send it back when there description is totally wrong. There customer service is poor no one gets back in touch. Think twice before you shop with this company.”

Helpful Report

“Only received 1 of my 3 items ordered 16 days ago which all showed in stock for delivery straight away. Emailed and no response. Still in the dark, spent nearly £1000. Will have to go through my credit card for a refund”

Helpful Report

(Head Office) -

Beaumonde is rated 4.9 based on 1,764 reviews