“The service and overall experience was excellent. I have three comments on the Electra. Firstly, our boat made a fairly nasty graunching noise at full throttle. Secondly, the enclosed cabin lacka any ventilation which on a super-hot sunny day like today makes it very uncomfortable for the driver. Thirdly the plastic sheet that folds over the instrument panel, when folded back, reflects the sun in a way that it can make it quite difficult to see where you are going. It needs an anti-reflective surface on the under side.”
Thank you for the review, Julian. We're really pleased you enjoyed your day overall, and we appreciate you taking the time to share such helpful feedback.
We'll pass your comments about the noise, ventilation and dashboard cover on to our engineering team. The recent hot weather certainly highlighted a few things that aren't normally so noticeable, and feedback like yours helps us continue to improve.
All the best,
The Team at Barnes Brinkcraft
“Boat was great had a fantastic weekend. only issue was upon arrival. Was told someone would come to us in 15mins. But wasn’t told to go to office and register so hour later went to office to find this out 🤷. Have used Brinkcraft before would use you again👍”
Thanks for the review, Paul. We're really pleased you had a fantastic weekend, and it's great to hear you'd choose to holiday with us again.
We're sorry about the confusion when you arrived, and we appreciate you pointing it out. We'll pass your feedback on to the team so we can make the arrival process clearer for future guests.
All the best,
The Team at Barnes Brinkcraft
It's great to hear the boat worked so well for your family. We're pleased everything was straightforward from check-in to check-out, and that you had a great time.
We hope to welcome you back to the Broads again soon.
All the best,
The Team at Barnes Brinkcraft
“The booking process was very simple and straightforward. I choose the boat I thought most suitable from the description, checked availability and booked immediately.”
Thank you for the lovely review, Ginny. We're pleased you found the booking process simple and that the boat descriptions helped you choose the right one with confidence.
All the best,
The Team at Barnes Brinkcraft
Thank you for the review, Craig. We're pleased everything was straightforward, from choosing the right boat to getting out on the water. That's exactly how we like to keep it.
All the best,
The Team at Barnes Brinkcraft
Thank you for the lovely review, Peter. These things happen, and we're just glad we could get everything sorted for you. We hope you had a great time on the water.
All the best,
The Team at Barnes Brinkcraft
“Excellent facilities and location. Staff friendly and helpful. We had great fun on the day boats that were provided. We as a family had a fabulous time”
“Loved the boat layout but was disappointed with the clearness and information provide. We were lucky we had boating experience.
Felt more information on pick up is essential especially tide times and phone numbers. Felt the kids hanging around , chatting and cleaning was not representative of the company. They looked feed up and even a manger was moaning at the them in front of us.
Overall could experience but cleanliness and information let you down.”
“Great week with family or friends, plenty see see and do locally and ease to travel further if wanted. The day boat is an excellent bonus and really enjoyable. This has now become an annual event for us.”
That's lovely to hear, Janet. We're delighted your stay has become an annual tradition, and it's great to know the day boat is such a big part of the holiday.
We look forward to welcoming you back again next year.
All the best,
The Team at Barnes Brinkcraft
“We had a great experience with Barnes, we were advised they were cheaper than most boat hire in the area. We booked a small boat for the two of us. The lad showing us the controls and safety factors was very good, the boat we had hired was a diesel and as such quite noisy, asked him if we could swap to an electric boat which he did with no problem. Had a great few hours cruising up and down the Broads. Highly recommend”
It’s great to hear you had such a good day on the Broads, Allan. We're pleased we could swap you onto an electric boat, and it sounds like it made all the difference to your trip.
Thanks for the recommendation, and we hope to welcome you back again soon.
All the best,
The Team at Barnes Brinkcraft
“We have been with this company several times over the years and always had exceptional service. Easy booking system, pay what you want when you want and friendly helpful staff.”
Thank you for your continued support, Graham. It's always a pleasure to welcome returning guests, and we're delighted you've consistently had such a positive experience with us.
We look forward to seeing you again for your next Broads holiday.
All the best,
The Team at Barnes Brinkcraft
It's great to hear everything was ready for your arrival and that you were able to get underway without any fuss. And the photo of your four-legged captain definitely gave us a smile!
We hope to see you all back on the Broads again soon.
All the best,
The Team at Barnes Brinkcraft
“Well we have now had the Barnes Brinkcraft experience several times now and to be honest we cannot fault the boat we have chosen each time and the service has been second to none. We look forward to the beautiful hamper we receive as returning guests. In demanding times you are still doing a great job , it's a pleasure to be returning this year 2026 and can't wait to cast off on another broads adventure. Well done Barnes , keep it up.”
Gary, thank you for such a lovely review. It really means a lot that you keep choosing to holiday with us, and we're delighted you've enjoyed every trip. We're glad the welcome hamper has become part of the tradition too!
We can't wait to welcome you back for your next Broads adventure. Here's to another great holiday on the water.
All the best,
The Team at Barnes Brinkcraft
“Booking in easy and staff very friendly
Apartment lovely bonus having day boat all week
Air cooler would be good as very humid in apartment
Enjoyed our week very much like a home from home”
Thanks for the lovely review, Ray. We're pleased you enjoyed your stay and made the most of having the day boat for the week. It certainly has been a particularly hot spell, so we can understand how warm it might have felt.
It's great to hear the apartment felt like a home from home, and we hope to welcome you back again soon.
All the best,
The Team at Barnes Brinkcraft
“The service from all concerned is, as always, 10/10. I have to say that this year’s boat was really showing its age and mileage at the hands of The Public. I feel she may be in need of a full refit. We didn’t appreciate fully the access issues we’d be presented with. I have an injured knee and my wife is also challenged having just received news she is in remission from cancer.
The steps in and out are apx 1.5x the height of normal steps as are the ones to The Flying Bridge. This access is also very narrow and you must turn sideways to get your shoulders through. Had I been a teenager I’d have shrugged these inconveniences off but I’m not so it was a constant problem. You live and learn.
Nevertheless, I have little doubt that we will be booking again!”
“Great fun day out. We hired the Brinkley for 4 hours and got up to St Benets Abbey where we moored for a lovely picnic lunch. The Broads were beautiful, boat very easy to handle - although we should probably have gone for the electric option as our diesel boat was quite noisy. Staff were very helpful. Would recommend.”
It sounds like you made the most of your day, Sarah. St Benet's Abbey is a lovely spot to stop for a picnic, and we're pleased you found the boat easy to handle.
Thanks for the recommendation. If you decide to try one of our electric boats next time, we'd love to hear what you think.
All the best,
The Team at Barnes Brinkcraft
