“Thank you for an excellent holiday. Your service is first class. Picking up the boat and returning it was handled efficiently by yourselves. Although the boat is showing its age now, everything thing worked perfectly. We have every intention of returning to holiday on the Norfolk Broads and we will be using Barnes Brinkcraft again.”
Thank you Kenneth
This is very much appreciated
We look forward to seeing you again in the not too distant future
All the best
The Team at Barnes Brinkcraft
“The jib sail was a nice property but it had not been cleaned properly. There was old webs with flies in the the single beds in the roof were bad you could feel the springs in your back, so much so we left to go home early Thursday evening instead of Friday. The ovens were not clean either.”
“My 14th time with Barnes Brinkcraft in 9 years and it's as good now as it was back then, in fact, I think I can safely say, it's even better! Love Wroxham, love Barnes Brinkcraft, can't wait until I next visit! 😊”
“Very good service polite staff from start to finish.The boat Blenheim had every thing that we needed apart the oven was not working properly but all in all a very good holiday. Thank you”
Thanks Mark
Much appreciated. We'll add this to the fix list
FYI - we have on call engineers who can pop out to fix stuff like this - even after normal working hours
All the best
The Team at Barnes Brinkcraft
“Sadly, the "Sunrise" boat we were provided wsith was not in good order. The steering did not work properly and should never really have been allowed out. However, not wishing to appear as a 'moaning customer' we put up with the issue for a short time befopre it was very clear that furthger progerss was noit safe. The did send out and engineer to rectifie the issue by refilling the steering oil resevior, which helped a little but did not fully restore the steering to the correct working order. The propshaft stern gland also leaked massivly, requiring the bilge pump to run almost constantly. Having worked fore many years iun the boat building industry, it's very concerbing thatr a vessel in such poor condition was allwed to be kept in service. Why did we proceed? Had the 'knowhow' to deall with the issues and not ruin our day out with friends.”
“Very welcoming, good info provided and a professional manner all round. Accommodations were first class and furnished to a high standard. Would use again with confidence.”
“Was a pleasant experience although it was extremely cold in the bedroom even with the heating on.
Couldn't find a 1st aid box on board. The plastic back door to the boat was needed for the dog & didn't fit properly. But all staff were very helpful & polite.”
Thanks for the honest feedback Simon
To anyone else hiring a boat and finding that they are too cold, please give us a ring. We may well be able to rectify this issue with a visit from our engineers whilst you are moored up on the bank. And at the very least, we can bring out extra bedding.
There are no first aid boxes on board our boats. As we are no longer able to provide them
All the best,
The Team at Barnes Brinkcraft
Thanks Heather
I'm really sorry the boat wasn't as clean as it should have been. Please give us a ring, and we will die a little of embarrassment and then sort out the issue
All the best,
The Team at Barnes Brinkcraft
“All staff very pleasant and helpful. The holiday was very nice, saw places we didn't see last time.
The Royall Satin was OK but tired, needs a make over. The curtains do not fit the windows leaving gaps. The curtain rails need a fair amount of navigation to open and close them. The interior lighting was a mixture of sub standard units, LED is the way to go. The back doors, when closed, one can see daylight through the gaps and when the wind blew, we certainly felt it laid in bed, not good.
Next time we hope to pick a boat more modern.
The inventory, pots, pans etc where very good quality. There is certainly a need for cushions on the seating, saves bringing pillows off the bed.
We asked for a blanket for the bed, that was no trouble, they even brought an extra quilt which was needed due to the drafts from the back doors.
Overall our experience was good, hopefully next time it will be excellent.”
“Always have excellent service from checking in to checking out. Friendly staff always makes the experience nicer so thank you. I always say this is my favourite holiday by far and look forward to returning next year”
“The accommodation - Bewick Swan - was excellent, each bedroom had its own en suite with walk in shower and plenty of hot water as required,the kitchen was also very well equipped, and the whole cottage was clean and comfortable.
The only fault that we could comment on was that we would have been unable to use the barbecue if we wanted to do so........the reason for this was that previous users had left it in a mess - beyond anything that the cleaners would be expected to sort out.
The free day boat was a slight disappointment as the handover was not thorough enough as one person was not able to show how the cover was deployed and no explanation of any checks that needed to be made; and there was no map to enable the mooring which was on the other side of the river, to be found.
These minor points did not detract from an otherwise enjoyable holiday. So many thanks.”
Thank you Richard
Especially for the useful feedback. You are right, the BBQ should have been cleaned. A quick phone call to our office to let us know and we'd have wipped over to sort it out
Ahh boat directions - we have a map to help people find the day boat site - we will investigate further
All the best,
The Team at Barnes Brinkcraft
