Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd Reviews

Name: Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd
Address: 2nd floor Nucleus House 2 Lower Mortlake Road, Richmond, United Kingdom
Rating: 4.94

4.9 Rating 762 Reviews

100 %

of reviewers recommend Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd

Company Reviews

Metrics

Info

4.9

Based on 762 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd:

Expert local knowledge for a Great Holiday in the Nordic Region, Scandinavia, The Baltic Region, Poland, Slovakia, Balkans and more.
We know the territory – you’ll experience the difference.
When your holiday is created by experts who know the country inside out, your journey’s off to a flying start.

At Baltic Travel Company, we pride ourselves on our intimate knowledge of the Nordics (Scandinavia incl. Finland, Iceland and Greenland), the Baltic States, Poland, Slovakia, Balkans and more. By combining our first-hand knowledge of your destination, and our extensive experience of the UK and global travel industry, we’re able to tailor-make the perfect holiday for you – whatever your interests, budget and location.

Visit Website

Phone:

02082332875

Email:

info@baltictravelcompany.com

Location:

2nd floor Nucleus House 2 Lower Mortlake Road,
Richmond
United Kingdom
TW9 2JA

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 24th July 2025

Gillian C

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 29th June 2025

Richard C

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd 5 star review on 24th June 2025

Barbara A

574

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service at Baltic Travel company is amazing. The local knowledge from Lena and the team was helpful in booking the perfect trip for us both. Due to personal reasons we had to rearrange our trip to a different date. The team at Baltic Travel Company made this very easy for us. I have recommended BTC to other people and some friends of ours have already had a Norway trip with them. I would use again. Thinking about Iceland now.”

Helpful Report

Posted 7 years ago

Thanks for the excellent feedback. We like to think our local knowledge gives us an extra edge. We look forward to helping you again soon - in Iceland? Regards David Owen Chair Baltic Travel

Posted 7 years ago

“In short, the trip was amazing and thank you so much for booking it and making it happen. As a member of the Accor Hotels chain, the Novotel Moscow Centre Hotel was exactly what I would have expected and the room was spot on. The In-Tourist guide, Tamara, set a cracking pace for the days in Moscow and was very patient with us all especially when she discovered that we had a habit of wandering off (within sight and earshot) to take photos and selfies. She was also flexible in that we wanted to do the Metro tour in the morning on Day 3 rather than the afternoon. We travelled on the Sapsan to St. Peterburg and were met by Tatiana, who took us to the Sokos Hotel Palace Bridge (which was well within walking distance of the Winter Palace and Nevsky Prospekt). The standard of room given was exceptional and much more than expected. Again, we all met the next day and started the St. Petersburg part of the trip. Tatiana, too was flexible in that we swapped our Day 5 & Day 6 itineraries which made for a much better experience as we could then go on solo walkabouts around St. Petersburg and also visit other churches/ museums (e.g. the Faberge). All in all, 100% happy with the holiday and would definitely go back again.”

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Posted 7 years ago

Flexible and exceptional - two words we love to hear. Thanks for your great review. David Owen Chair Baltic Travel Company

Posted 7 years ago

“My daughter and I have just returned from your "Arctic Adventure" trip and we would like to thank you for all your help before and during our wonderful experience. The whole trip was absolutely amazing, very well organised and everyone involved here and in Norway were more than happy to make sure we were safe, and enjoying every minute. We certainly did. We have been asked by many people who we booked through and we were more than happy to recommend your Company. We had a truly amazing trip and even survived the Ice Hotel. Thanks again for a fantastic holiday.”

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Posted 7 years ago

"Truly amazing" - words that put smiles on our faces! Thanks for your great review. David Owen Chair Baltic Travel Company.

Posted 7 years ago

“We contacted Baltic Travel Company, gave them a list of priorities for our family holiday (2 adults, 3 children) and they responded quickly and fulfilled everything we asked for. We had an absolutely fantastic holiday with everything organised by the Baltic Travel Company. Couldn't recommend them enough and will certainly use them again when we decide to head to the arctic circle.”

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Posted 7 years ago

"An absolutely fantastic holiday" - and a fantastic review. Many thanks. David Owen Chair Baltic Travel.

Posted 7 years ago

“very professional company with first class service. I booked a package holiday to Finland and found everything to be beyond my expectations. I shall certaily use Baltic travel company again.”

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Posted 7 years ago

"beyond.. expectations" - words that make us smile. Many thanks for a great review. David Owen Chair Baltic Travel

Posted 7 years ago

“Very helpful staff first time i have booked a holiday on line. The team made it stress free!”

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Posted 7 years ago

"Stress free" - that's what we like to hear! Thanks for a great review. David Owen Chair Baltic Travel

Posted 7 years ago

“This is the second time we have travelled with Baltic Travel, the previous occasion to Norway was some 6 years ago. We remembered their excellent service and this was repeated. Both trips were on a tailored basis and they met our requirements and more importantly made suggestions that improved our holiday, so they have plenty of experience of the destinations.They were quick to respond to any amendments required and the whole booking process was quick and easy without fuss. We expect to book with them again when we visit Poland and will receive a return booking discount which we unexpectantly received this time.”

Helpful Report

Posted 7 years ago

Hi John and Catherine, Thanks for a great review. We love when people appreciate our service and come back to us. Your return discount is waiting for you. Regards David Owen Chair Baltic Travel

Posted 7 years ago

“Excellent service from the initial enquiry, to the final itinerary. All travel partners used in the holiday package were of the same impeccable standard too. Our only disappointment.....the Northern Lights did not shine for us! A return trip is on the cards!!!”

Helpful Report

Posted 7 years ago

Thanks for a great review. Sorry about the Northern Lights - mention my name and we'll give you 2.5% off your next trip. Regards David Owen Chair Baltic Travel

Posted 7 years ago

“They were quick and efficient in replying to requests, together with providing good out of hours help when our flight was delayed, causing changes to the schedule.”

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Posted 7 years ago

Thanks for the great review Glad we were there to help when the flight was delayed. Regards David Owen Chair Baltic Travel

Posted 7 years ago

“All Baltic Travel arrangements went as smooth as clockwork and Julija was extremely helpful, quick with her responses and very professional! I will use Baltic Travel services again if they have the holiday that suits us.”

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Posted 7 years ago

Thanks for your great review, Colleen. We think Julia is pretty good too! We look forward to helping you again soon. Regards David Owen Chair Baltic Travel

Posted 7 years ago

“I recently booked a holiday around Scandinavia through Daina at Baltic Travel Company. It was a pleasure to deal with Daina. She was professional and met all my requests in a timely manner. We had an awesome adventure around Finland, Stockholm, Copenhagen, and Oslo and Daina organised all of the travel and accommodations that I requested of her, and all were perfect, what we wanted, central, easy to get to and from, and everything went very smoothly. She even included maps and directions when a hotel was close to the transport that we were taking so that we could either walk, taxi or take public transport.”

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Posted 7 years ago

Thanks again, Renee, for your great review. I am glad everything went so smoothly. Regards David Owen Chair Baltic Travel

Posted 7 years ago

“Our holiday was tailored for us, and Inga could not have been more helpful. The resort was the most beautiful place I have ever been, like a tiny log village in Narnia. So much snow, a beautiful lake and stunning views. The staff were kind and helpful, even when we were accidentally late for dinner! And the food was hearty and absolutely delicious. It was a wonderful, wonderful experience.”

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Posted 7 years ago

“Fantastic travel company. Julija was very professional and ensured we got exactly what we wanted. I was very pleased with the location and lodge they suggested. I got my paper work when they said I would and it was lovely not to stress about anything- they did it all for me. Thank you!”

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Posted 7 years ago

"exactly what we wanted" - and your review is exactly what we want. Many thanks. David Owen Chair Baltic Travel

Posted 7 years ago

“The best short break we have ever had due in a large part to the superb organising of Baltic Travel which ensured we had all the little bits that end up making such a large difference. The peace of mind of having a friendly, efficient and very able company behind the trip also added to the enjoyment we got out of it. Will definitely use again.”

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Posted 7 years ago

Thanks, Mark, for a great review. So glad we gave you the "best short break..ever". We look forward to helping you again soon. Regards David Owen Chair Baltic Travel

Posted 7 years ago

“From making an initial enquiry to our travel documents arriving in the post, Baltic Travel made the whole process from start to finish so easy and stress free. I cannot fault Inga and the team, they answered every question quickly and nothing was too much trouble for them. There was no hidden costs, everything is clear and precise from the start. The companies that they used for the trips we went on were professional, friendly and helpful, in Tromso Norway we did the Chase the Northern Lights tour and the Reindeer sledding and we have a fantastic time on both. I have absolutely no hesitation in recommending Baltic Travel and I will most certainly use them again. many thanks to Inga and the team.”

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Posted 7 years ago

Thanks for a great review. So glad we made your journey "so easy and stress free". We look forward to helping you again soon. Regards David Owen Chair Baltic Travel

Posted 7 years ago

“Happy to help with every request we had professionally and very quickly, nothing was to much trouble. Cannot recommend highly enough!!! Thank you so much Nigel”

Helpful Report

Posted 7 years ago

Thanks, Nigel, for a great review. We look forward to helping you again soon. Regards David Owen Chair Baltic Travel

Posted 7 years ago

“Me and my wife went on the Highlights of Lapland trip and we could not be any happier, everything went well.”

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Posted 7 years ago

“Overall, the Baltic Travel Company were outstanding from start to finish when arranging my holiday to Norway. I would thoroughly recommend them and intend on using them again in the future. Shout out the Lena (who I believe doesn't work there anymore) for helping to arrange my holiday, however I'm sure her replacement Erna will do an excellent job just like everyone else at the company. 5/5. Recommended.”

Helpful Report

Posted 7 years ago

Thanks for a great review. We miss Lena. She has gone off to pursue her dream in design and we wish her all success. Erna has settled in well and is living up to your - and our expectations. Regards David Owen Chair Baltic Travel

Posted 7 years ago

“This is the second time we have used Baltic Travel and it did not disappoint. We worked with Daina to book our Honeymoon in Norway. We had very little idea of what we wanted other than two weeks, a bit of adventure and to see lots of places. What we got from this was fantastic and we could not have asked for more. As we were un-planned in terms of looking places up the pack we received before we go had so much extra detail we loved being guided around, and the advice around arriving in places was invaluable. The trips they recommended and we booked were great, and the guide flexible when the weather needed some creative thinking. We had a great mixture of relaxing, romantic places, self-exploring, booked trips and adventure. Thank you to all at Baltic Travel for helping was having an unforgettable honeymoon. We deff want to go back to Norway and look forward to our next trip with Baltic Travel.”

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Posted 7 years ago

Thanks, Anna, for a great review and so glad we made your journey memorable. We look forward to helping you again soon. Regards David Owen Chair Baltic Travel

Posted 7 years ago

“The whole process of arranging our holiday to Tromso was made easy from the very start. When making initial enquiries for a 'winter holiday' and 'something adventurous', the team at Baltic Travel gave us the best advice based on their personal experience in visiting the area, and arranged all of our excursions too. Everything was arranged to perfection and we couldn't have asked for more. Our trip went perfectly and we were so lucky to have the best experience on each of the excursions planned, including dog sledding, seeing the Northern Lights and seeing both the Humpback and Orca Whales. I would recommend Baltic Travel to anyone wanting to book a trip to the area! Thank you Baltic Travel, for something which was truly once in a lifetime!”

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Posted 7 years ago

Baltic Travel Company ( Baltic Travel ( Tour Operator ) Ltd is rated 4.9 based on 762 reviews