Baby and Child Store Reviews

Name: Baby and Child Store
Rating: 4.85

4.9 Rating 716 Reviews

97 %

of reviewers recommend Baby and Child Store

Company Reviews

Metrics

Info

4.9

Based on 716 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Baby and Child Store:

Our aim is to provide you with a comprehensive range of baby and child products from the industry’s leading brands at fantastic prices!

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Phone:

0208 295 6444

Email:

customerservices@babyandchildstore.com

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Baby and Child Store 5 star review on 24th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had the worst experience with this company. I bought a stroller from them in April of this year. I also have two emails showing I reported the item faulty of April this year, within a week of it arriving. I am still dealing with this issue 6 months later!!! Customer service is appalling and possibly the worst I’ve ever spoken to. Have refused a refund. Have refused to exchange. What me to put money towards getting it picked up, like I haven’t paid enough. I also contacted bebebrands and Bumbleride. Baby and child store have been telling them things that are completely untrue and I have a record of this in writing. Warranty has been broken. They have been reported to trading standards and they have given me no option but to put in paperwork for court proceedings. They have also been doing everything they can to get my reviews taken down.”

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“Good quality, came fast and everything look like from the site. Thanks”

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“Over 4 weeks of placing my order for a shire bunny house for my grandchild I had a delivery date which was cancelled on the that morning and am still waiting to hear from the manufacturers. Do not purchase anything on line with this company as they just farm it out and you have course of complaint or to cancel the order. Disgraceful”

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“I had a frustrating experience with this company. Despite paying a significant amount for a pram, it was never delivered. They blamed the delivery company, offered no assistance in resolving my complaint, and even attempted to involve the police. The company insisted it was delivered to our absent neighbors, but we provided evidence of their holiday. Despite this, they continue to avoid issuing a refund. They are disrespectful and unhelpful.”

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“really good experience, easy to use website, could pay with Amazon pay to felt secure, good prices and quick delivery, all that was required”

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“Quick and easy purchase good price quick delivery. Couldn’t ask for more”

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“Good experience friendly staff quick delivery”

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“Couldn’t fault, good price and quick delivery”

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“Excellent customer service, staff on the phone were really helpful and answered quickly, my query was dealt with really efficiently, website offers great prices, good selection of items and lots of payment options, items also came quickly”

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“I bought a pushchair from babyandchildstore for my second daughter. Delivery was prompt and the pushchair is amazing. I spoke to a lovely lady on the phone prior to purchase and she was very friendly and helpful. I will be back to buy a travel cot for holiday. Thank you I will recommend you to all of my mummy friends”

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“Absolutely appalling customer services. I bought kinderkraft aveo put it all together as per instructions. Took little boy who may I add is only just over a year old out on it and he ended up in the road due to the handle bars still giving him control when I thought that's what the parental control was for. Spent the night in a&e with my son and will be seeking legal advice. Company has this item back and still Awaiting full refund from this company for this DANGEROUS item. Customer services are appalling and not at all helpful. Will be taking this a lot further and getting in touch with bank for chargeback seems I do not have the item and these have not refunded.”

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“Have shopped here many times. Always great reliable service, great customer service and orices”

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“Great prices, quick delivery”

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“Great experience was able to speak via live chat to a human which is a rare thing these days delivery was quick would Highly recommend”

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“Ordered my products last week Sunday (Aug 28th) and selected "free no rush delivery" thinking it'll take 5/7 working days to receive but its been 7 working days now and my products have still not been dispatched. Spoke to someone from customer services and they couldn't care less advising I should of paid for 2-4 day delivery service if I can't wait. The delivery time for "free no rush delivery" should be listed on the website, same as the other delivery options, to inform the customer what they are getting into before making a decision as I would of glady paid £5 if i knew the delivery and service was going to be this poor. Would not recommend, feeling like I've been robbed!”

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“excellent, all good and lovely to do business with”

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“guick, cheap and escellent product”

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“easy to use website, lots of payments option, excellent service”

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“great communication, you can actually speak to a human on the phone, very polite and knowledgeable, good products at good prices, arrived on time.”

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“excellent service”

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Baby and Child Store is rated 4.9 based on 716 reviews