I took aspect service for gas work in my commercial unit. They have charged more than the hours engineer spent on site . Below is the summary ; • On first visit engineer was on site for 1.5 hrs (17.10 to 18.35) and these hours were confirmed by their engineer also its on the signed job sheet. But when I got the invoice they charged me for 2 hours. • On second visit I was on the site since 8am on 29th Aug 2017 as they have told us someone will be on site from 8am-10am slot but no one turn up and they didn’t bothered to allocate someone until I have called twice to check the status and then they send an engineer at 12.30am They have charged me for their engineer hours from 08.15 to 08.30am in realty their engineer didn't turn up. After having argument they send another engineer at 12.30am and I have signed with him regarding hours of work and charges. He told me it will be approx. 2 hours of work which I have signed on his phone. So total hours should be from 15.00 hrs to 16.15 and not 12.15 to 16.15. I have called their finance department to discuss this on 01 Sep 2017 but she informed me that she will investigate and get back to me but till date no one has called me to clarify this. Today again I have tried to speak with someone but the finance team phone is going on voice message and when I talked to other department they took my details and said someone will call me, so till date I am still waiting for their reply. This is just a Day light Robbery!!