I ordered 3 small pieces of timber on the internet three days later I called to collect .I was surprised to find I could not park near the shop and then had to go into the yard to get I asked one worker where to go he said rather sternly surely they have just told down there.I managed to find the hut and the gentleman there could see I am disabled and got the timber and carried it to be cut.He cut the timber for me asked me if he could load it for me I had to go and get my car come into the yard then he kindly loaded my car but then I still had to go back to the shop to hand in my note then walk back to the car.I would have thought when you order over the internet then phone to get a collection date the order being a small one should have been ready to collect from the shop.