“I ordered the rainbow bouquet for my mum for mother's day and selected the larger size. The bouquet arrived on the scheduled date (albeit rather late at 4:55pm just as I was starting to really worry) but it was worth the wait. The flowers were absolutely beautiful, they were so colourful and a good number of blooms. My mum really loved them, and even my dad commented on how pretty they were - which was a first and just shows how nice they were if he noticed. If other bouquets are of the same quality as the one I ordered I will be using Arena flowers on a regular basis.”
“Reliable delivery, flowers arrived as described and depicted on the site. Prices were also reasonable compared to other websites. Would definitely use Arena again!”
Hi Rachel,
We are very sorry to hear that you were disappointed with the bouquet that was delivered. If you can contact us by email we are more than happy to look into it further with you
We look forward to hearing from you
Arena Flowers Customer Care
“Ha! Customer BEWARE of this company! Make sure to read the 'Terms & Conditions" and be prepared to have your flowers delivered late, or not at all. Read the other reviews - I wished I had before doing business with this company. Sales staff are also not helpful and will put you on hold indefinitely perhaps hoping you just go away.”
“The flowers arrived on the day they were due, and were beautiful. Still going strong now nearly a week later! Only downside was the delivery driver; he didn't knock on the door and left them on the doorstep!!!”
“I tried to order the flowers online from our home in Australia, however the website would not accept any of my Credit cards (either Australian or English) so I had to call the uk number to complete the order. When the flowers were delivered to my mum there was no card/message with them (and I had filled the message card in online) so not a great experience all round”
“Ordered flowers for my in-law's Golden Wedding Anniversary whilst they were on holiday in Scotland. My mum-in-law loved them and was well and truly surprised, said the colours were wonderful. They even managed to get them home on a coach due to your packaging and they are now opening up at home a week later. only gripe when ordering I was told to put the date one day before due to 2 day delivery in that area and they then arrived a day earlier than I wanted.”
“Ordered flowers,balloon and chocolates on 06.02.14 for Valentines day.
On 14.02.14 my husband received the flowers but not the chocolates or balloon.
Rang customer service and got told there was a shortage of balloons and chocolates. I was also told by Perin I would get a refund.
Today is 03.04.14 and STILL NO REFUND.
I dare you to put this review on your website.
Julie Dickenson Liverpool”
Hi Julie,
We are sorry for the delay but you refund has been processed today and should show in your account within the next 5-7 days.
Please bear with us as this is a very busy time for us.
Arena Flowers Customer Care
“It's so comforting to know that I can send my family flowers and gifts to brighten their days when we are the other side of the world. Thank you for making these meaningful and appreciated gestures so easy. I have used your service several times over a few years now and have been delighted every time. Thank you.”
“I've scored very poor but would settle with very disappointed! I bought a £30 bunch of flowers for Mother's Day to be delivered on the day. I'm pleased the the delivery on the day had the desired effect but the content of the bunch was poor; smaller than expected (resembling petrol station bunches).. As there are so many other providers on the market I would have thought you would want to look after your customers, unfortunately this (my first with your selves) will most likely be my last.. Also, stupidly I recommended you to my wife for a Mother's Day bunch and she had the same experience. Double thumbs down!”
Hi Jamie,
We are sorry that the flowers did not meet your expectations when delivered.
We would be more than happy to look into this further, please email us at customer@arenaflowers.com
Arena Flowers Customer Care
