Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,480 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,480 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

Write Your review

Tell us how Arena Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers”

Helpful Report

Posted 10 years ago

“Wouldn't recommend using their services. - Ordered early delivery to make a surprise in the morning. They failed to deliver it on time. - Since we were away when they delivered it (late evening) the courier just left the flowers outside the building entrance. They call it 'secret place'. Obviously anyone could just take them, we were lucky because our neighbor took them inside. - I've ordered Red Roses and White Phlox bouquet. Roses weren't fresh and by the time phlox bloomed we had to throw them away. Quite disappointing considering I've paid extra for "deluxe" bouquet.”

Helpful Report

Posted 10 years ago

“I made an order for a basket of flowers for an occasion for my daughter in law, I received an E MAIL confirming my delivery for 1st/10/14, I was mortified when I was told after checking with my daughter in law all day that the order was not delivered, on phoning the company , today 2nd/10/14 I was met with a couldn't, care less attitude from 2 separate customer support workers, one of which told me she was the manager when I requested to speak to a manager, I was told I had missed a dead line when I placed the order and that therefore they would be delivered a day late, I have an E MAIL STATING my delivery date would be the 1st oct 14, so I had no suggestion that that would be the case when I ordered, this is not the 1st time this has happened with ARENA FLOWERS and I stopped using them for a long time, then I decided to give them another chance, and low and behold here we are AGAIN!! I am NEVER EVER going to use this on line company again , once is acceptable but TWICE! no, and not a hint of an apology in sight, I am disgusted at how they treat their customers and on telling them that I was going to contact the CEO of the company by E MAIL I was told well that's up to you, what a terrible way to treat potential returning customers, they RUINED MY GIFT FOR A SPECIAL DAY, "" AND MY ADVICE, DO NOT BOTHER WITH THIS COMPANY' IT SEEMS THEY HAVE NO INTENTION OF MAKING GOOD THIER MISTAKES,"" as I said this is the second time , one thing is certain , "THERE WILL NOT BE A THIRD"!! A VERY DISATTISFIED EX CUSTOMER!!.”

Helpful Report

Posted 10 years ago

“Dear Arena Flowers!!! Thank you for the professional manner in which this order was executed. All the flowers looked beautiful and the whole process from order to delivery was free and fast. I arranged the flowers and other gifts to be delivered to my friends many times. And I do and of course I'll do it . Thank you , Areana Flowers! Helen”

Helpful Report

Posted 10 years ago

“Flowers were delivered and although I didn't see them for myself the recipient said they were lovely. Purchased through top cashback website...very disappointed my cash back claim has been rejected by retailler.”

Helpful Report

Posted 10 years ago

“Screwed up my final order for failure to deliver on a Saturday which I paid for. Gave a lame excuse that the delivery van broke down. I mean, how big is my bouquet of flowers can't they send it by alternatives?? And there is only 1 van from the delivery company?? Never offer any good sincere compensation. The worst service I ever gotten. Will never ever buy again. Not recommended to buy from them.”

Helpful Report

Posted 10 years ago

“My wife never seen the flowers (aniversary gift) !!!! Need my money back !!!!!!”

Helpful Report

Posted 10 years ago

“First time use. Efficient and helpful . will probably use again.”

Helpful Report

Posted 10 years ago

“My friend was delighted with her flowers and vase. they arrived on time and lasted well.”

Helpful Report

Posted 10 years ago

“Flowers not delivered on the day {Friday} even though they sent an email saying they had. Rang next morning at 09.00 and told they would find out what had happened and would ring back. I rang again at 14.00 to be told they were still trying to find out what had happened and promised to ring back. Guess what, they didn't, and there free phone number became unavailable after 18.00 on a Saturday. Total waste of money and time AVOID”

Helpful Report

Posted 10 years ago

“Best way to make a surprise, even from 4,000 km away!”

Helpful Report

Posted 10 years ago

“this is the third time I have used Arena flowers.Have found them to give excellent service. Recipient delighted with quality and variety on offer, Always delivered on time. Well done”

Helpful Report

Posted 10 years ago

“There was a misunderstanding, initially, as I wanted (not merely needed) a suitable floral tribute for a funeral ceremony in Austria. When I tried to order such the website reverted to the UK domestic list with no warning, so I "ordered" an arrangement that is not available. The Austrian offerings are not the best for funerals and although you will know the various demands of your business better than I do, I would have thought that this is a gap that should not be there, after all for happy occasions there will usually be a chance to make amends, try again later, etc., but not in the case of a funeral. In the event I chose the best compromise; but we know that compromise is always wrong. No Saturday morning delivery was also disappointing, as you must know that Saturday is the day most likely for people to be at home. Cost was not a factor at all in this case. I would have given a "normal" rating but your staff tried to be genuinely helpful within the limits of their authority.”

Helpful Report

Posted 10 years ago

“so called next dat delivery 3 days later still no flowers if i knew they used yodel as carriers i would never have ordered missed 30th anniversary by 3 days wonderful service 2 emails and still no response phone line always busy too never again arena never jim wright”

Helpful Report

Posted 10 years ago

“We are very impressed, The web site is great and easy to use. This is the second time of have used Arena for international delivery. (Canada to UK) Prompt delivery the next day and the feedback we received each time was that the quality of the flower display was excellent. Hugh & Trudy McIntyre - Maple Ridge BC Canada”

Helpful Report

Posted 10 years ago

“Did not deliver on promised day. Over 20 minutes waiting for call to be answered. Promised delivery next day and refund on delivery charge. Still awaiting.........”

Helpful Report

Posted 10 years ago

“Great online florist that I've used for the last five years or more. Website is v smooth, customer service is great if I have a problem. Have used these guys for every Mother's Day and Valentine's Day and had no issues. Recommended, unlike Interflora.”

Helpful Report

Posted 10 years ago

“My grandma loved the flowers and as a special treat I bought her some Prestat chocolates that didn't last long!”

Helpful Report

Posted 10 years ago

“Good quality, always delivered on time!”

Helpful Report

Posted 10 years ago

“Not impressed with this company at all. Ordered bright & beautiful bunch to be sent to my girlfriend at work as a surprise. They didnt turn up until the next day, so not only was the surprise ruined but the flowers were far far from fresh. Will never use or recommend this company again.”

Helpful Report

Posted 10 years ago

Arena Flowers is rated 4.3 based on 1,480 reviews